Epson Perfection V19 II Users Guide - Page 58

Scanner Buttons Do Not Work as Expected, Cannot Start Epson ScanSmart, Scanning is Slow, Scanner

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• If you are using any TWAIN-complaint applications, make sure that the correct product is selected as the Scanner or Source setting. • If the scanner continues to not turn on or turns off unexpectedly, uninstall and then re-install Epson Scan 2. Parent topic: Solving Scanning Problems Related tasks Uninstalling Product Software - Windows Uninstalling Product Software - Mac Scanner Buttons Do Not Work as Expected If the scanner buttons do not start the correct program or perform the correct action, try these solutions: • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. If necessary, uninstall and reinstall the software. Parent topic: Solving Scanning Problems Related tasks Uninstalling Product Software - Windows Uninstalling Product Software - Mac Cannot Start Epson ScanSmart If you cannot start Epson ScanSmart, try these solutions: • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Use the USB cable that came with the scanner. • Wait until the status light stops flashing, indicating that the scanner is ready to scan. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Scanning is Slow If scanning becomes slow, try these solutions: • Scan your original at a lower resolution, if possible. 58

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58
•
If you are using any TWAIN-complaint applications, make sure that the correct product is selected as
the
Scanner
or
Source
setting.
•
If the scanner continues to not turn on or turns off unexpectedly, uninstall and then re-install Epson
Scan 2.
Parent topic:
Solving Scanning Problems
Related tasks
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Scanner Buttons Do Not Work as Expected
If the scanner buttons do not start the correct program or perform the correct action, try these solutions:
•
Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. If necessary, uninstall and
reinstall the software.
Parent topic:
Solving Scanning Problems
Related tasks
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Cannot Start Epson ScanSmart
If you cannot start Epson ScanSmart, try these solutions:
•
Make sure your scanner is turned on and any interface cables are securely connected at both ends.
•
Use the USB cable that came with the scanner.
•
Wait until the status light stops flashing, indicating that the scanner is ready to scan.
•
If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
•
If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner
or
Source
setting.
Parent topic:
Solving Scanning Problems
Scanning is Slow
If scanning becomes slow, try these solutions:
•
Scan your original at a lower resolution, if possible.