Epson Perfection V19 II Users Guide - Page 66

Uninstalling Product Software - Windows

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Parent topic: Solving Scanned Image Quality Problems Uninstalling Product Software - Windows You can uninstall and then re-install your product software to solve certain problems. 1. Exit all applications currently running on your computer. 2. Turn off the product. 3. Disconnect any interface cables. 4. Do the following to uninstall each of your scanning software programs and follow any on-screen instructions: • Windows 11: Click , then search for Settings and select it. Select Apps or System > Apps & features. Then select the program you want to uninstall and select Uninstall. • Windows 10: Click and select (Settings) > Apps > Apps & features. Select the product software program and click Uninstall. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the product software program and click Uninstall/Change. • Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In Classic view, select Programs and click Uninstall a program.) Select the product software program and click Uninstall/Change. 5. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. 2. Follow the instructions on the screen to install the Uninstaller utility. 3. Quit all applications currently running on your Mac. 4. Double-click the Uninstaller icon. 66

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Parent topic:
Solving Scanned Image Quality Problems
Uninstalling Product Software - Windows
You can uninstall and then re-install your product software to solve certain problems.
1.
Exit all applications currently running on your computer.
2.
Turn off the product.
3.
Disconnect any interface cables.
4.
Do the following to uninstall each of your scanning software programs and follow any on-screen
instructions:
•
Windows 11
: Click
, then search for
Settings
and select it. Select
Apps
or
System
>
Apps &
features
. Then select the program you want to uninstall and select
Uninstall
.
•
Windows 10
: Click
and select
(Settings) >
Apps
>
Apps & features
. Select the product
software program and click
Uninstall
.
•
Windows 8.x
: Navigate to the
Apps
screen and select
Control Panel
>
Programs
>
Programs
and Features
. Select the product software program and click
Uninstall/Change
.
•
Windows 7
: Open the Windows
Control Panel
utility. Select
Programs and Features
. (In
Classic view, select
Programs
and click
Uninstall a program
.) Select the product software
program and click
Uninstall/Change
.
5.
Restart your computer, then see the
Start Here
sheet to re-install your software.
Note:
If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic:
Uninstall Your Product Software
Uninstalling Product Software - Mac
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
1.
To download the Uninstaller utility, visit
epson.com/support
(U.S.),
epson.ca/support
(Canada), or
latin.epson.com/support
(Caribbean) and select your product.
2.
Follow the instructions on the screen to install the Uninstaller utility.
3.
Quit all applications currently running on your Mac.
4. Double-click the
Uninstaller
icon.