Epson PhotoPC 3100Z Product Support Bulletin(s) - Page 3

EPSON PRODUCT SUPPORT BULLETIN Date: PSB #: Reference: Product(s): Subject: 4/8/2002 Originator: TC PSB.2002.04.003 Authorization: N/A Total Pages: 3 Epson PhotoPC 3100Z Digital Camera Importing Images on a Mac/PC Using Image Expert 1.9.0 This bulletin was created to inform you of an issue that occurs when using the Epson PhotoPC 3100Z Digital Camera and Image Expert version 1.9.0 (included on the Installation CD) to download images from the camera's compact flash card. The issue occurs on Windows 98/2000/Me/XP or Macintosh OS 8.5.1 to 9.2.2. Note: If you have the Epson PhotoPC 3100Z Digital Camera and are running Windows 98 or Macintosh OS 8.5.1 - 8.6, you need to install the USB storage device driver from the software CD (CPD12425) that came with the camera. For Windows 2000/Me/XP or Macintosh OS 9.0 to 9.2.2, use the USB storage device driver built into the operating system. Issue: After installing Image Expert and launching it for the first time, you will see a "Quick Tour" window. Close the Quick tour window, and the "Startup" window opens with a "Tip of the Day" box, and 3 choices for importing your images into Image Expert. The 3 choices are: "View Pictures from an Existing Album," "View Pictures in Camera" or "View Pictures in PC Card Slot." On page 10-3 of the PhotoPC 3100Z User's Guide (CPD-12422), the recommended choice is to select "View Pictures in the Camera" for Windows and "View Pictures in PC Card Slot" for Macintosh. Refer to the following screenshot: . If you click "View Pictures in the Camera" (see red arrow above) it causes Image Expert to display the following "Camera connection failed" error message: Page 1 of 3