Epson ProSense 347 Users Guide - Page 75

Updating Your Watch's Firmware from Your Computer, Where to Get Help

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Note: USB charging from a computer port may not work with all computers. Do not connect the USB charging clip to a USB hub or other intermediate device. 4. Follow the on-screen instructions on your smartphone to update your watch's firmware. Parent topic: Solving Problems Updating Your Watch's Firmware from Your Computer If you experience problems with your watch, you may need to update the firmware using your computer. Before updating the firmware, you may also want to backup your workout and activity data to your smartphone using the Epson View app; the firmware update may reset the data and settings stored in your watch's memory. 1. To download the latest version of your watch's firmware, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product. 2. Attach the USB charging clip to your watch and to the USB port on the computer on which you downloaded the watch firmware. 3. Run the downloaded firmware file and follow the on-screen instructions to update the watch's firmware. Note: If the firmware updater does not start, make sure the USB charging clip is attached correctly and that you do not have multiple instances of the firmware updater running on your computer. Parent topic: Solving Problems Where to Get Help If you need to contact Epson for technical support services, use the following support options. 75

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75
Note:
USB charging from a computer port may not work with all computers. Do not connect the
USB charging clip to a USB hub or other intermediate device.
4.
Follow the on-screen instructions on your smartphone to update your watch's firmware.
Parent topic:
Solving Problems
Updating Your Watch's Firmware from Your Computer
If you experience problems with your watch, you may need to update the firmware using your computer.
Before updating the firmware, you may also want to backup your workout and activity data to your
smartphone using the Epson View app; the firmware update may reset the data and settings stored in
your watch's memory.
1.
To download the latest version of your watch's firmware, visit
epson.com/support
(U.S.) or
epson.ca/support
(Canada) and select your product.
2.
Attach the USB charging clip to your watch and to the USB port on the computer on which you
downloaded the watch firmware.
3.
Run the downloaded firmware file and follow the on-screen instructions to update the watch's
firmware.
Note:
If the firmware updater does not start, make sure the USB charging clip is attached correctly
and that you do not have multiple instances of the firmware updater running on your computer.
Parent topic:
Solving Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.