Epson Stylus Pro 3800 Portrait Edition Warranty Statement - Page 6
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EPSON® Preferred SM Limited Warranty Program for the Epson Stylus® Pro 3800 Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must secure return of the defective product by providing Epson with a valid credit card number with sufficient credit to cover the price of the replacement product. You will be billed at the Manufacturer's Suggested Retail Price for the printer if the defective product is not returned to Epson within 10 business days of shipment of the replacement product from Epson. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. Upon verification of security, Epson will ship the replacement unit promptly, typically via next business day delivery for most business locations if the call is completed by 12:00 pm Pacific Time (second day business delivery for Canadian locations). Shipments to more remote locations and to residential addresses may be shipped for later delivery (may take up to four business days for Canadian deliveries). It is your responsibility to unpack and set up the exchange product at your location. It is also your responsibility to properly repack the defective product in the exchange unit box and return it to Epson within 10 business days using any instructions provided by Epson. You will need to remove all optional components prior to its return. (For details on packaging and shipping, please see "Repackaging and Transportation Instructions," below.) Repair Program: Under the Repair Program, you must either (a) ship your defective unit directly to Epson's central service facility, or (b) carry in the unit to an Epson-authorized Customer Care Center near you. The defective unit will either be repaired and sent back to you, or, if it is determined that repair is not practical, you will be sent a replacement unit. If you choose method (a) above, you must first contact an Epson support technician, who will explain the details and times for pick-up of the defective unit from your location. You will need to package the unit in its original box and packing materials and prepare it for shipping. If you do not have the box or packing materials you may obtain them through Epson. Please allow five to seven business days after pick-up for the repaired unit or a replacement unit to be sent to you. If you choose method (b) above, you can transport the unit without packaging. (For details about proper packing, shipping, and carry-in procedures, please see "Repackaging and Transportation Instructions," below.)