Epson SureColor T7000 User Guide - Page 130

You cannot print under the network environment., The printer has an error.

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SC-T7000 Series/SC-T5000 Series/SC-T3000 Series User's Guide Problem Solver o Is the USB hub recognized correctly? Make sure the USB hub is recognized correctly on the computer. If the computer correctly detects the USB hub, disconnect all USB hubs from the computer and connect the printer directly to the computer USB port. Ask the USB hub manufacturer about USB hub operation. You cannot print under the network environment. o Are the network settings correct? Ask your network administrator for the network settings. o Connect the printer directly to the computer using a USB cable, and then try to print. If you are able to print via USB, there is a problem with network settings. Ask your system administrator, or refer to the documentation for your network system. If you cannot print via USB, see the appropriate section in this User's Guide. The printer has an error. o View the message displayed in the control panel. U "Control panel" on page 12 U "What to Do When a Message Is Displayed" on page 125 The printer stops printing. o Is the status of print queue Pause? (Windows) If you stop printing or the printer stops printing because of an error, the print queue enters a Pause status. You cannot print in this status. Double-click the printer icon in the Devices and Printers, Printer, or Printers and Faxes folder; if printing is paused, open the Printer menu and clear the Pause check box. o Does the current printer status show Printing Paused (Mac OS X)? Open the status dialog for your printer and check whether printing is paused. (1) Select System Preferences > Print & Scan (or Print & Fax) > Open Print Queue from the Apple menu. (2) Double-click the icon for any printer that is Paused. (3) Click Resume Printer. Your problem is not listed here. o Decide whether the trouble is caused by the printer driver or the application. (Windows) Perform a test print from the printer driver so that you can check that the connection between the printer and computer is correct and the printer driver settings are correct. (1) Make sure that the printer is turned on and in ready status, and load A4 or larger paper. (2) Open the Devices and Printers, Printer, or Printers and Faxes folder. (3) Right-click the target printer icon, and select Properties. (4) In the Properties dialog, select the General tab and click Print Test Page. After a while the printer starts to print a test page. ❏ If the test page is printed correctly, the connection between the printer and computer is correct. Go to the next section. ❏ If the test page is not printed correctly, check the items above again. U "You cannot print (because the printer does not work)" on page 129 The "Driver Version" shown on the test page is the version number of the Windows internal driver. This differs from the Epson printer driver version that you installed. 130

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o
Is the USB hub recognized correctly?
Make sure the USB hub is recognized correctly on the
computer. If the computer correctly detects the USB
hub, disconnect all USB hubs from the computer and
connect the printer directly to the computer USB port.
Ask the USB hub manufacturer about USB hub
operation.
You cannot print under the network
environment.
o
Are the network settings correct?
Ask your network administrator for the network
settings.
o
Connect the printer directly to the computer
using a USB cable, and then try to print.
If you are able to print via USB, there is a problem with
network settings. Ask your system administrator, or
refer to the documentation for your network system. If
you cannot print via USB, see the appropriate section
in this User’s Guide.
The printer has an error.
o
View the message displayed in the control
panel.
U
“Control panel” on page 12
U
“What to Do When a Message Is Displayed” on
page 125
The printer stops printing.
o
Is the status of print queue Pause? (Windows)
If you stop printing or the printer stops printing
because of an error, the print queue enters a
Pause
status. You cannot print in this status.
Double-click the printer icon in the
Devices and
Printers
,
Printer
, or
Printers and Faxes
folder; if
printing is paused, open the
Printer
menu and clear
the
Pause
check box.
o
Does the current printer status show Printing
Paused (Mac OS X)?
Open the status dialog for your printer and check
whether printing is paused.
(1) Select
System Preferences
>
Print & Scan
(or
Print & Fax
) >
Open Print Queue
from the
Apple
menu.
(2) Double-click the icon for any printer that is
Paused
.
(3) Click
Resume Printer
.
Your problem is not listed here.
o
Decide whether the trouble is caused by the
printer driver or the application. (Windows)
Perform a test print from the printer driver so that you
can check that the connection between the printer
and computer is correct and the printer driver settings
are correct.
(1) Make sure that the printer is turned on and in ready
status, and load A4 or larger paper.
(2) Open the
Devices and Printers
,
Printer
, or
Printers and Faxes
folder.
(3) Right-click the target printer icon, and select
Properties
.
(4) In the Properties dialog, select the
General
tab and
click
Print Test Page
.
After a while the printer starts to print a test page.
❏
If the test page is printed correctly, the
connection between the printer and computer is
correct. Go to the next section.
❏
If the test page is not printed correctly, check the
items above again.
U
“You cannot print (because the printer does
not work)” on page 129
The "Driver Version" shown on the test page is the
version number of the Windows internal driver. This
differs from the Epson printer driver version that you
installed.
SC-T7000 Series/SC-T5000 Series/SC-T3000 Series
User's Guide
Problem Solver
130