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Epson WF-C20590 Users Guide - Page 338

Cannot Scan Over a Network, Epson Scan 2 Utility

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Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution. • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again. • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility: Windows 10: Click , select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning 338

Section	Page
Contents	3
Product Basics	16
Product Parts Locations	16
Product Parts - Front	17
Product Parts - Inside	19
Product Parts - Back	21
Optional Accessories and Replacement Parts	22
Using the Control Panel	23
Control Panel Buttons and Lights	24
Status Icon Information	25
Changing the LCD Screen Language	26
Selecting the Date and Time	27
Selecting Your Country or Region	30
Adjusting Control Panel Sounds	31
Adjusting the Screen Brightness	32
Turning Off the Operation Time Out Setting	33
Using Power Saving Settings	35
Changing the Sleep Timer Settings	36
Changing the Power Off Timer Settings	37
Entering Characters on the LCD Screen	39
Setting a Password and Locking the Control Panel	39
Setting User Feature Restrictions (Access Control)	42
Preventing PC Connection via USB	43
Using Presets	44
Checking the Circuit Breaker	47
Checking for Software Updates	50
Epson Connect Solutions for Smartphones, Tablets, and More	50
Setting Up Epson Connect Services	51
Using Epson Email Print	52
Using the Epson iPrint Mobile App	53
Using Epson Remote Print	53
Using Epson Scan to Cloud	54
Using Google Cloud Print	55
Setting Up Google Cloud Print on a Chromebook	55
Android Printing Using the Epson Print Enabler	56
Using Fire OS Printing	57
Using Windows 10 Mobile Printing	58
Using Epson Print and Scan App with Windows Tablets	58
Wi-Fi or Wired Networking	59
Network Security Recommendations	59
Wi-Fi Infrastructure Mode Setup	60
Selecting Wireless Network Settings from the Control Panel	61
Wi-Fi Direct Mode Setup	63
Enabling Wi-Fi Direct Mode	64
Wi-Fi Protected Setup (WPS)	66
Using WPS to Connect to a Network	66
Printing a Network Status Sheet	67
Configuring Email Server Settings	68
Changing or Updating Network Connections	70
Accessing the Web Config Utility	71
Changing a USB Connection to a Wi-Fi Connection	71
Changing a Wi-Fi Connection to a Wired Network Connection	71
Connecting to a New Wi-Fi Router	72
Disabling Wi-Fi Features	72
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	74
Installing the Epson Universal Print Driver - Windows	74
Installing the PostScript (PS3) Printer Software - Windows	78
Installing the PostScript (PS3) Printer Software - Mac	78
Selecting PDL (Page Description Language) Settings	79
PDL Print Configuration Options	81
Selecting Printer Language and Interface Settings	84
Printing Language and Interface Options	85
Printing a PCL or PS3 (PostScript) Status Sheet	86
Loading Paper	88
Loading Paper in the Cassettes and MP Tray	88
Using the Optional Paper Cassette Lock	93
Paper Loading Capacity	94
Available Epson Papers	96
Paper or Media Type Settings - Printing Software	97
Selecting the Paper Settings for Each Source - Control Panel	98
Paper Type Settings - Control Panel	100
Selecting Default Paper Settings - Administrator	101
Selecting the Default Printer Settings	102
Paper Source Settings Options	103
Selecting the Universal Print Settings	103
Universal Print Settings Options	104
Placing Originals on the Product	106
Placing Originals on the Scanner Glass	106
Placing Originals in the Automatic Document Feeder	107
Copying	111
Copying Documents or Photos	111
Copying Options	113
Printing from a Computer	116
Printing with the Standard Epson Printer Software - Windows	116
Synchronizing Printer Settings for Optional Units - Windows	117
Selecting Basic Print Settings - Windows	118
Paper Source Options - Windows	121
Print Quality Options - Windows	121
Multi-Page Printing Options - Windows	121
Selecting Double-sided Printing Settings - Windows	122
Double-sided Printing Options - Windows	124
Selecting Finishing Options - Windows	125
Finishing Options - Windows	126
Selecting Additional Print Options - Windows	127
Custom Color Correction Options - Windows	128
Header/Footer Settings - Windows	129
Image Options and Additional Settings - Windows	130
Selecting a Printing Preset - Windows	131
Selecting Extended Settings - Windows	131
Extended Settings - Windows	133
Printing Your Document or Photo - Windows	134
Locking Printer Settings - Windows	135
Locked Setting Options	137
Entering a User ID and Password for Printing	138
Selecting Default Print Settings - Windows	139
Changing the Language of the Printer Software Screens	139
Changing Automatic Update Options	140
Printing on a Mac with the Epson Standard Printer Software	141
Selecting Basic Print Settings - Mac	142
Paper Source Options - Mac	146
Print Quality Options - Mac	146
Selecting Page Setup Settings - Mac	147
Selecting Print Layout Options - Mac	148
Managing Color - Mac	148
Color Matching and Color Options - Mac	149
Selecting Finishing Options - Mac	150
Finishing Options - Mac	151
Selecting Paper Configuration Settings - Mac	152
Selecting Double-sided Printing Settings - Mac	152
Double-sided Printing Options and Adjustments - Mac	153
Selecting Printing Preferences - Mac	153
Printing Preferences - Mac	154
Printing Your Document or Photo - Mac	155
Checking Print Status - Mac	156
Printing with the Epson Universal Print Driver - Windows	156
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	157
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	158
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	161
Selecting Maintenance Options - Epson Universal Print Driver - Windows	163
Extended Settings - Epson Universal Print Driver - Windows	164
Selecting Default Print Settings - Epson Universal Print Driver - Windows	165
Locking Printer Settings - Epson Universal Print Driver - Windows	166
Epson Universal Print Driver Locked Setting Options	168
Adding Network Printers - Epson Universal Print Driver - Windows	169
Printing with the PostScript (PS3) Printer Software - Windows	172
Selecting Basic Print Settings - PostScript Printer Software - Windows	172
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	175
Selecting Default Print Settings - PostScript Printer Software - Windows	176
Printing with the PostScript (PS3) Printer Software - Mac	177
Selecting Basic Print Settings - PostScript Printer Software - Mac	178
Selecting Page Setup Settings - PostScript Printer Software - Mac	182
Selecting Print Layout Options - PostScript Printer Software - Mac	183
Sizing Printed Images - PostScript Printer Software - Mac	184
Managing Color - PostScript Printer Software - Mac	184
Printing Your Document or Photo - PostScript Printer Software - Mac	185
Checking Print Status - PostScript Printer Software - Mac	186
Cancelling Printing Using the Product Control Panel	187
Scanning	188
Starting a Scan	188
Starting a Scan Using the Product Control Panel	188
Scanning to Email	190
Scanning to a Network Folder or FTP Server	193
Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture	195
Control Panel Scanning Options	196
Starting a Scan Using the Epson Scan 2 Icon	198
Starting a Scan from a Scanning Program	201
Starting a Scan from a Smart Device	203
Scanning with Document Capture Pro or Document Capture	203
Scanning in Epson Scan 2	206
Additional Scanning Settings - Main Settings Tab	209
Additional Scanning Settings - Advanced Settings Tab	210
Saving Scanned Documents as a Searchable PDF	211
Image Format Options	213
Scan Resolution Guidelines	213
Scanning Special Projects	214
Scanning to a SharePoint Server or Cloud Service	214
Scanning Multi-Page Originals as Separate Files	216
Entering a User ID and Password for Scanning	218
Creating Contacts for Scanning	219
Faxing	221
Connecting a Telephone or Answering Machine	221
Setting Up Fax Features	227
Setting Up Basic Fax Features	227
Using the Fax Setup Wizard	227
Selecting the Line Type	229
Setting the Number of Rings to Answer	231
Selecting Advanced Fax Settings	233
User Settings - Fax	234
Basic Settings - Fax	235
Send Settings - Fax	237
Receive Settings - Fax	237
Report Settings - Fax	239
Security Settings - Fax	240
Setting Up the Fax Utility - Windows	241
Setting Up Fax Features Using the Fax Utility - Mac	243
Setting Up Contacts and Contact Groups	244
Setting Up Contacts Using the Product Control Panel	245
Creating a Contact	245
Editing or Deleting a Contact	248
Creating a Contact Group	250
Editing or Deleting a Contact Group	253
Importing Contacts Using the Fax Utility - Windows	254
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	257
Sending Faxes	259
Sending Faxes from the Product Control Panel	259
Sending a Fax Using the Control Panel	260
Fax Sending Options	262
Sending a Fax at a Specified Time	264
Sending a Stored Fax	265
Sending a Fax on Demand	267
Dialing Fax Numbers from a Connected Telephone	268
Sending Faxes Using the Fax Utility - Windows	268
Sending Faxes Using the Fax Utility - Mac	271
Receiving Faxes	274
Fax Reception	274
Receiving Faxes Automatically	275
Receiving Faxes Manually	275
Forwarding Received Faxes	276
Receiving a Fax by Polling	278
Saving and Viewing Received Faxes	279
Selecting Received Fax Options Using the Fax Utility - Windows	280
Checking Fax Status and Cancelling Fax Jobs	283
Printing Fax Reports	284
Fax Report Options	285
Using External USB Devices with Your Product	286
Connecting a USB Device	286
USB Device Photo File Specifications	287
Disconnecting a USB Device	287
Viewing and Printing from the LCD Screen	287
Printing JPEG Photos	288
Print Setting Options - JPEG Mode	289
Printing TIFF and PDF Files	291
Print Setting Options - TIFF Mode	292
Print Setting Options - PDF Mode	293
Transferring Files on a USB Device	295
Setting Up File Sharing for File Transfers from Your Computer	295
Transferring Files from a USB Device to Your Computer	297
Replacing Ink Cartridges and Maintenance Boxes	298
Check Cartridge and Maintenance Box Status	298
Checking Ink Status on the LCD Screen	298
Checking Ink and Maintenance Box Status with Windows	299
Checking Cartridge and Maintenance Box Status - Mac	301
Purchase Epson Ink Cartridges and Maintenance Box	302
Ink Cartridge and Maintenance Box Part Numbers	302
Removing and Installing Ink Cartridges	303
Replacing the Maintenance Box	305
Replacing the Optional Staple Cartridge	307
Adjusting Print Quality	310
Print Head Maintenance	310
Checking the Nozzles Using the Product Control Panel	310
Cleaning the Print Head Using the Product Control Panel	314
Cleaning and Transporting Your Product	316
Cleaning Your Product	316
Moving or Transporting Your Product	319
Solving Problems	320
Viewing the Help Screen	320
Product Status Messages	321
Job Status Error Codes	323
Running a Product Check	327
Resetting Control Panel Defaults	330
Solving Setup Problems	331
Product Does Not Turn On or Off	332
Noise After Ink Installation	332
Software Installation Problems	332
Solving Network Problems	333
Product Cannot Connect to a Wireless Router or Access Point	333
Network Software Cannot Find Product on a Network	335
Product Does Not Appear in Mac Printer Window	336
Cannot Print Over a Network	336
Cannot Scan Over a Network	338
Solving Copying Problems	339
Product Cannot Copy	339
Product Makes Noise, But Nothing Copies	339
Product Makes Noise When It Sits for a While	340
Originals Do Not Feed From the Automatic Document Feeder	340
Solving Copy Quality Problems	340
Copies Have Incorrect or Faint Colors	340
Position, Size, or Margins of Copies are Incorrect	341
Solving Paper Problems	341
Paper Feeding Problems	342
Paper Jam Problems	342
Paper Ejection Problems	343
Solving Problems Printing from a Computer	343
Nothing Prints	343
Product Icon Does Not Appear in Windows Taskbar	344
Printing is Slow	345
Solving PostScript Printing Problems	346
Nothing Prints Using the PostScript Printing Software	346
Documents Print Incorrectly Using the PostScript Printing Software	346
Accessing Printer Properties - PostScript - Windows	347
Solving Page Layout and Content Problems	348
Inverted Image	348
Too Many Copies Print	348
Blank Pages Print	349
Incorrect Margins on Printout	349
Incorrect Characters Print	350
Incorrect Image Size or Position	350
Slanted Printout	350
Solving Print Quality Problems	351
White or Dark Lines in Printout	351
Blurry or Smeared Printout	352
Faint Printout or Printout Has Gaps	353
Grainy Printout	354
Incorrect Colors	355
Solving Scanning Problems	355
Scanning Software Does Not Operate Correctly	356
Cannot Start Epson Scan 2	356
Solving Scanned Image Quality Problems	357
Image Consists of a Few Dots Only	357
Line of Dots Appears in All Scanned Images	358
Straight Lines in an Image Appear Crooked	358
Image is Distorted or Blurry	358
Image Colors are Patchy at the Edges	359
Image is Too Dark	359
Back of Original Image Appears in Scanned Image	359
Ripple Patterns Appear in an Image	360
Scanned Image Colors Do Not Match Original Colors	360
Scanned Image Edges are Cropped	361
Solving Faxing Problems	361
Cannot Send or Receive Faxes	361
Cannot Receive Faxes with a Telephone Connected to Your Product	363
Fax Memory Full Error Appears	363
Sent Fax Quality is Poor	364
Sent Fax is Received in an Incorrect Size	365
Received Fax Quality is Poor	365
Received Fax is Not Printed	365
Solving USB Device Problems	366
Cannot View or Print from a USB Device	366
Cannot Save Files on a USB Device	366
Cannot Transfer Files To or From a USB Device	367
Uninstall Your Product Software	367
Uninstalling Product Software - Windows	367
Uninstalling Product Software - Mac	368
Where to Get Help	369
Technical Specifications	371
Windows System Requirements	371
Mac System Requirements	372
Paper Specifications	373
Printable Area Specifications	374
Scanning Specifications	375
Automatic Document Feeder (ADF) Specifications	376
Fax Specifications	376
Ink Cartridge Specifications	377
Dimension Specifications	378
Electrical Specifications	379
Environmental Specifications	380
Interface Specifications	380
External USB Device Specifications	380
Network Interface Specifications	381
Safety and Approvals Specifications	382
PS3 Mode Fonts	383
PCL Mode Fonts (URW)	384
Symbol Sets	387
Notices	391
Important Safety Instructions	391
General Product Safety Instructions	391
Ink Cartridge Safety Instructions	393
Wireless Connection Safety Instructions	394
LCD Screen Safety Instructions	394
Telephone Equipment Safety Instructions	395
FCC Compliance Statement	395
Binding Arbitration and Class Waiver	398
Trademarks	401
Copyright Notice	401
libTIFF Software Acknowledgment	402
A Note Concerning Responsible Use of Copyrighted Materials	403
Default Delay Times for Power Management for Epson Products	403

Match case Limit results 1 per page

338

Cannot Scan Over a Network

If you cannot start Epson Scan 2 for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your

firewall or security software.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• If you are scanning a large original at a high resolution, a network communication error may occur. Try

scanning again at a lower resolution.

• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few

seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try

restarting Epson Scan 2 again.

• Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

Windows 10:

Click

, select

EPSON

Epson Scan 2 Utility

. Make sure your product is selected. If

necessary, select the

Other

tab and click

Reset

Windows 8.x

: Navigate to the

Apps

screen, select

EPSON

, and select

Epson Scan 2 Utility

. Make

sure your product is selected. If necessary, select the

Other

tab and click

Reset

Windows (other versions)

: Click

Start

All Programs

Programs

EPSON

Epson

Scan 2

Epson Scan 2 Utility

. Make sure your product is selected. If necessary, select the

Other

tab and click

Reset

Mac

: Open the

Applications

folder, click

Epson Software

, and click

Epson Scan 2 Utility

. Make

sure your product is selected. If necessary, select the

Other

tab and click

Reset

• You may need to disable the firewall and any anti-virus software on your wireless router or access

point.

Parent topic:

Solving Network Problems

Related tasks

Starting a Scan Using the Product Control Panel

Starting a Scan Using the Epson Scan 2 Icon

Entering a User ID and Password for Scanning