Epson WF-M1560 Quick Guide and Warranty - Page 26

Solving Problems, Network Problems

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Solving Problems If you have a problem with your EPSON product, check the messages on the LCD screen to diagnose the cause. You can also check the basic troubleshooting suggestions below, or see your online User's Guide for more detailed help. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings. Network Problems Note: For more detailed network instructions, see your online User's Guide. ■ Try connecting to the router or access point with your computer or another device to confirm that the router or access point is working correctly. ■ Try resetting the router (turn it off and then on), then try to connect to it again (see page 27). ■ Print a Network Status Sheet (see page 28). Verify that the network settings are correct and check the signal strength. If it is poor, try moving the product closer to your router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet. Try moving the product to a different location. ■ If your wireless router doesn't broadcast its network name (SSID), see your online User's Guide for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using. ■ If your wireless router has MAC address filtering enabled, you will need to add your product's MAC address to the router's list of allowed devices before adding the product to your wireless network. Print a Network Status Sheet (see page 28) to obtain the MAC address. Then see your router's manual for instructions. ■ If your wireless router has security enabled, make sure you entered the WEP key or WPA passphrase correctly. ■ Disable the firewall temporarily to see if that may be causing the problem. Contact your firewall manufacturer for assistance. ■ Make sure your firewall or security software is not set to block port 3629 (TCP/ UDP). Contact your firewall manufacturer for assistance. ■ Remove and reinsert the CD to reinstall your product software. 26 Solving Problems

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26
Solving Problems
Solving Problems
If you have a problem with your EPSON product, check the messages on the LCD screen
to diagnose the cause. You can also check the basic troubleshooting suggestions below, or
see your online
User’s Guide
for more detailed help.
Note:
Breakdown or repair of this product may cause loss of fax and network data and
settings. Epson is not responsible for backing up or recovering data and settings during
or after the warranty period. We recommend that you make your own backup or print
out your fax and network data and settings.
Network Problems
Note:
For more detailed network instructions, see your online
User’s Guide
.
■
Try connecting to the router or access point with your computer or another device to
confirm that the router or access point is working correctly.
■
Try resetting the router (turn it off and then on), then try to connect to it again
(see page 27).
■
Print a Network Status Sheet (see page 28). Verify that the network settings are correct
and check the signal strength. If it is poor, try moving the product closer to your
router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless
phone, or large metal object such as a filing cabinet. Try moving the product to a
different location.
■
If your wireless router doesn’t broadcast its network name (SSID), see your online
User’s Guide
for instructions on manually entering your wireless network name. If
your wireless router or access point has wireless security enabled, you will also need to
know what kind of security it is using.
■
If your wireless router has MAC address filtering enabled, you will need to add your
product’s MAC address to the router’s list of allowed devices before adding the
product to your wireless network. Print a Network Status Sheet (see page 28) to
obtain the MAC address. Then see your router’s manual for instructions.
■
If your wireless router has security enabled, make sure you entered the WEP key or
WPA passphrase correctly.
■
Disable the firewall temporarily to see if that may be causing the problem. Contact
your firewall manufacturer for assistance.
■
Make sure your firewall or security software is not set to block port 3629 (TCP/
UDP). Contact your firewall manufacturer for assistance.
■
Remove and reinsert the CD to reinstall your product software.