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Epson WorkForce Pro WF-3820 Users Guide - Page 320

Solving Scanning Problems, Scanning Software Does Not Operate Correctly

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Related tasks Selecting Basic Print Settings - Mac Managing Color - Mac Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning Speed is Slow Cannot Save a Scan to a Shared Folder Over a Network Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. • If you are scanning with the ADF, make sure the ADF and document covers are closed. • Try scanning at a lower resolution or increase the free space on the computer's hard disk. Scanning stops if the total data size reaches the limit. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software 320

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
The LCD Screen	18
Status Icon Information	19
Navigating the LCD Screen	20
Entering Characters on the LCD Screen	22
Selecting the Date and Time	22
Using Presets	24
Changing LCD Screen Language	27
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	28
Turning Off the Operation Time Out Setting	29
Preventing PC Connection via USB	30
Product Parts Locations	32
Product Parts - Front	32
Product Parts - Inside	34
Product Parts - Back	36
Checking for Software Updates	36
Using Power Saving Settings	37
Changing the Sleep Timer Settings	37
Changing the Power Off Timer Settings	38
Epson Connect Solutions for Smartphones, Tablets, and More	39
Setting Up Epson Connect Services	40
Using Epson Email Print	42
Using the Epson Smart Panel Mobile App	42
Using the Epson iPrint Mobile App	43
Using Epson Remote Print	43
Using Epson Scan to Cloud	44
Using AirPrint	44
Setting Up Printing on a Chromebook	45
Android Printing Using the Epson Print Enabler	45
Using Fire OS Printing	46
Using Windows 10 Mobile Printing	46
Using Epson Print and Scan App with Windows Tablets	47
Voice-activated Printing	47
Wi-Fi or Wired Networking	49
Network Security Recommendations	49
Wi-Fi Infrastructure Mode Setup	50
Selecting Wireless Network Settings from the Control Panel	51
Wi-Fi Direct Mode Setup	53
Enabling Wi-Fi Direct Mode	54
Wi-Fi Protected Setup (WPS)	55
Using WPS to Connect to a Network	56
Printing a Network Status Sheet	57
Printing a Network Connection Report	58
Network Connection Report Codes and Messages	59
Configuring Email Server Settings	64
Email Server Settings	66
Changing or Updating Network Connections	67
Accessing the Web Config Utility	67
Changing a USB Connection to a Wi-Fi Connection	68
Changing a Wi-Fi Connection to a Wired Network Connection	68
Connecting to a New Wi-Fi Router	69
Disabling Wi-Fi Features	69
Loading Paper	71
Loading Paper in the Cassette	71
Paper Loading Capacity	73
Double-sided Printing Capacity	76
Borderless Paper Type Compatibility	78
Compatible Epson Papers	79
Paper or Media Type Settings - Printing Software	81
Selecting the Paper Settings for Each Source - Control Panel	82
Paper Type Settings - Control Panel	82
Selecting the Default Paper Source Settings	83
Paper Source Settings Options	84
Selecting the Universal Print Settings	85
Universal Print Settings Options	86
Placing Originals on the Product	87
Placing Originals on the Scanner Glass	87
Placing Originals in the Automatic Document Feeder	88
ADF Original Document Specifications	91
Copying	93
Copying Documents or Photos	93
Copying Options	94
Printing from a Computer	98
Printing with Windows	98
Selecting Basic Print Settings - Windows	99
Print Quality Options - Windows	101
Multi-Page Printing Options - Windows	102
Selecting Double-sided Printing Settings - Windows	102
Double-sided Printing Options - Windows	104
Print Density Adjustments - Windows	105
Selecting Additional Layout and Print Options - Windows	105
Custom Color Correction Options - Windows	107
Image Options and Additional Settings - Windows	108
Header/Footer Settings - Windows	109
Selecting a Printing Preset - Windows	110
Selecting Extended Settings - Windows	112
Extended Settings - Windows	113
Printing Your Document - Windows	114
Locking Printer Settings - Windows	115
Locked Setting Options	117
Selecting Default Print Settings - Windows	118
Changing the Language of the Printer Software Screens	119
Changing Automatic Update Options	120
Printing with the Built-in Epson Driver - Windows 10 S	121
Selecting Print Settings - Windows 10 S	122
Printing on a Mac	125
Selecting Basic Print Settings - Mac	126
Print Quality Options - Mac	130
Print Options - Mac	130
Selecting Page Setup Settings - Mac	130
Selecting Print Layout Options - Mac	131
Selecting Double-sided Printing Settings - Mac	132
Double-sided Printing Options and Adjustments - Mac	133
Managing Color - Mac	134
Color Matching and Color Options - Mac	135
Selecting Printing Preferences - Mac	136
Printing Preferences - Mac	136
Printing Your Document or Photo - Mac	137
Checking Print Status - Mac	138
Printing from a Smart Device	139
Cancelling Printing Using the Product	140
Scanning	141
Starting a Scan	141
Starting a Scan Using the Product Control Panel	141
Scanning to Email	143
Scanning to a Connected Computer	145
Setting Up a WSD Port (Windows 7/Windows Vista)	147
Scanning to the Cloud	148
Scanning to a Memory Device	149
Control Panel Scanning Options	150
Setting Up and Scanning to a Network Folder or FTP Server	152
Creating a Shared Network Folder	152
Registering Contacts for Email, Network, or FTP Scanning - Control Panel	154
Registering Contacts for Network Folder or FTP Scanning - Web Config	156
Scanning to a Network Folder or FTP Server	157
Starting a Scan Using the Epson Scan 2 Icon	159
Starting a Scan from a Scanning Program	161
Starting a Scan from a Smart Device	163
Scanning a Document in Epson ScanSmart	163
Saving a Scan	166
Attaching a Scan to Email	167
Sending a Scan to a Cloud Service	168
Printing a Scan	169
Selecting Epson ScanSmart Settings	170
Changing the Epson Product	171
Changing the Scan Settings	172
Changing the File Name Settings	174
Changing the Save Settings	175
Save Settings	177
Customizing Action Icons	179
Scanning in Epson Scan 2	180
Additional Scanning Settings - Main Settings Tab	183
Additional Scanning Settings - Advanced Settings Tab	184
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	184
Image Format Options	186
Scan Resolution Guidelines	186
Faxing	188
Connecting a Telephone or Answering Machine	188
Setting Up Fax Features	191
Setting Up Basic Fax Features	191
Using the Fax Setup Wizard	191
Selecting the Line Type	193
Setting the Number of Rings to Answer	194
Selecting Advanced Fax Settings	195
Basic Settings - Fax	196
Send Settings - Fax	198
Receive Settings - Fax	198
Report Settings - Fax	200
Security Settings - Fax	201
Setting Up the Fax Utility - Windows	202
Setting Up Fax Features Using the Fax Utility - Mac	203
Setting Up Contacts and Contact Groups	204
Setting Up Contacts Using the Product Control Panel	205
Creating a Contact	205
Editing or Deleting a Contact	207
Creating a Contact Group	208
Editing or Deleting a Contact Group	210
Sending Faxes	211
Sending Faxes from the Product Control Panel	211
Sending a Fax Using the Keypad, Contact List, or History	212
Fax Sending Options	213
Sending a Fax at a Specified Time	215
Sending Faxes Using the Fax Utility - Windows	216
Sending Faxes Using the Fax Utility - Mac	219
Dialing Fax Numbers from a Connected Telephone	222
Receiving Faxes	223
Fax Reception	223
Receiving Faxes Automatically	224
Receiving Faxes Manually	224
Receiving a Fax by Polling	225
Saving and Viewing Received Faxes	226
Saving Faxes to an External USB Device	226
Checking Fax Status	227
Printing Fax Reports	228
Fax Report Options	229
Using External USB Devices with Your Product	230
Connecting a USB Device	230
USB Device Photo File Specifications	231
Disconnecting a USB Device	231
Viewing and Printing from the LCD Screen	232
Printing JPEG Photos	232
Printing TIFF Files	233
Print Setting Options - Device Mode	233
Transferring Files on a USB Device	235
Setting Up File Sharing for File Transfers from Your Computer	235
Transferring Files from a USB Device to Your Computer	236
Replacing Ink Cartridges and Maintenance Boxes	238
Ink Safety Precautions	238
Check Cartridge and Maintenance Box Status	240
Checking Cartridge Status on the LCD Screen	240
Checking Cartridge and Maintenance Box Status - Windows	241
Checking Cartridge and Maintenance Box Status - Mac	244
Purchase Epson Ink Cartridges and Maintenance Box	245
Ink Cartridge and Maintenance Box Part Numbers	245
Removing and Installing Ink Cartridges	246
Printing with Black Ink and Expended Color Cartridges	251
Printing with Expended Color Cartridges - Windows	251
Printing with Expended Color Cartridges - Mac	252
Conserving Low Black Ink with Windows	254
Replacing the Maintenance Box	254
Adjusting Print Quality	257
Print Head Maintenance	257
Print Head Nozzle Check	257
Checking the Nozzles Using the Product Control Panel	258
Checking the Nozzles Using a Computer Utility	260
Print Head Cleaning	261
Cleaning the Print Head Using the Product Control Panel	262
Cleaning the Print Head Using a Computer Utility	263
Aligning the Print Head Using the Product Control Panel	265
Adjusting the Print Quality Using the Product Control Panel	267
Cleaning the Paper Guide	268
Checking the Number of Sheets on the LCD Screen	269
Cleaning and Transporting Your Product	270
Cleaning Your Product	270
Transporting Your Product	274
Solving Problems	277
Viewing the Help Screen	277
Checking for Software Updates	278
Product Status Messages	279
Running a Product Check	283
Resetting Control Panel Defaults	284
Solving Setup Problems	285
Product Does Not Turn On or Off	286
Noise After Ink Installation	286
Software Installation Problems	286
Solving Network Problems	287
Product Cannot Connect to a Wireless Router or Access Point	287
Network Software Cannot Find Product on a Network	288
Product Does Not Appear in Mac Printer Window	289
Wireless Network Connection is Unstable on a Mac	290
Cannot Print Over a Network	290
Cannot Scan Over a Network	292
Solving Copying Problems	293
Product Cannot Copy	293
Product Makes Noise, But Nothing Copies	293
Product Makes Noise When It Sits for a While	294
Originals Do Not Feed From the Automatic Document Feeder	294
Solving Paper Problems	294
Paper Feeding Problems	295
Paper Jam Problems in the Cassette	296
Paper Jam Problems in the Rear Cover	297
Document Jams in the Automatic Document Feeder	300
Paper Ejection Problems	306
Solving Problems Printing from a Computer	306
Nothing Prints	306
Product Icon Does Not Appear in Windows Taskbar	308
Error After Cartridge Replacement	308
Printing is Slow	309
Solving Page Layout and Content Problems	311
Inverted Image	311
Too Many Copies Print	311
Blank Pages Print	312
Incorrect Margins on Printout	312
Border Appears on Borderless Prints	313
Incorrect Characters Print	313
Incorrect Image Size or Position	314
Slanted Printout	314
Solving Print Quality Problems	315
White or Dark Lines in Printout	315
Blurry or Smeared Printout	316
Faint Printout or Printout Has Gaps	317
Grainy Printout	318
Incorrect Colors	319
Solving Scanning Problems	320
Scanning Software Does Not Operate Correctly	320
Cannot Start Epson Scan 2	321
Scanning Speed is Slow	321
Cannot Save a Scan to a Shared Folder Over a Network	322
Solving Scanned Image Quality Problems	323
Scanned Image Quality Problems	324
Image Consists of a Few Dots Only	325
Line of Dots Appears in All Scanned Images	326
Straight Lines in an Image Appear Crooked	326
Characters are Not Recognized During Conversion to Editable Text (OCR)	326
Scanned Characters are Blurry	327
Image Colors are Patchy at the Edges	327
Ripple Patterns Appear in an Image	328
Streaks Appear in All Scanned Images	328
Scanned Image Edges are Cropped	328
Solving Faxing Problems	328
Cannot Send or Receive Faxes	329
Cannot Receive Faxes with a Telephone Connected to Your Product	331
Fax Memory Full Error Appears	331
Sent Fax Quality is Poor	332
Sent Fax is Received in an Incorrect Size	333
Received Fax Quality is Poor	333
Received Fax is Not Printed	333
Solving USB Device Problems	334
Cannot View or Print from a USB Device	334
Cannot Save Files on a USB Device	334
Cannot Transfer Files To or From a USB Device	335
Uninstall Your Product Software	335
Uninstalling Product Software - Windows	336
Uninstalling Product Software - Mac	337
Where to Get Help	337
Technical Specifications	339
Windows System Requirements	339
Mac System Requirements	340
Paper Specifications	340
Printable Area Specifications	342
Automatic Document Feeder (ADF) Specifications	343
Scanning Specifications	344
Fax Specifications	344
Ink Cartridge Specifications	345
Dimension Specifications	346
Electrical Specifications	346
Environmental Specifications	347
External USB Device Specifications	347
Interface Specifications	348
Network Interface Specifications	348
Safety and Approvals Specifications	350
Notices	352
Important Safety Instructions	352
General Product Safety Instructions	352
Ink Cartridge Safety Instructions	354
LCD Screen Safety Instructions	355
Wireless Connection Safety Instructions	356
Telephone Equipment Safety Instructions	356
Important Privacy Notice (Printer Serial Number)	356
FCC Compliance Statement	357
Binding Arbitration and Class Waiver	359
Trademarks	362
Copyright Notice	363
libTIFF Software Acknowledgment	364
A Note Concerning Responsible Use of Copyrighted Materials	364
Default Delay Times for Power Management for Epson Products	364

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