Epson WorkForce Pro WF-4830 Users Guide - Page 330
Scanning Speed is Slow, Cannot Save a Scan to a Shared Folder Over a Network, Applications
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Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Scanning Speed is Slow If scanning speed is slow, try these solutions: • Lower the scan resolution in the Epson Scan 2 settings. Select a lower resolution, and try scanning again. • In the Epson Scan 2 window, click the icon. On the Scan tab, make sure Quiet Mode is disabled. Note: Quiet Mode is not available on all products. Parent topic: Solving Scanning Problems Cannot Save a Scan to a Shared Folder Over a Network If you cannot save a scan to a shared folder when scanning over a network, or saving takes a very long time, try these solutions: • If you cannot scan to a shared folder over the network, make sure you did the following: • Created a shared folder on your computer (Windows). • If you registered the shared folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure the network folder does not already contain a file of the same name. If so, rename the file and try again. • If you still cannot scan to the shared folder, your network type may be set to Public. You cannot scan to a shared folder when using a public network. Follow the steps here to check and change your network type, if necessary. Be sure to log into your Windows computer as an administrator. 330