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Epson WorkForce Pro WF-M4119 Users Guide - Page 109

A Message is Displayed on the LCD Screen, The root certiﬁcate has expired.

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Solving Problems > A Message is Displayed on the LCD Screen The Root Certificate Needs to be Updated The root certificate has expired. Solutions Run Web Config, and then update the root certificate. Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. A Message is Displayed on the LCD Screen If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem. Error Messages Printer Error Turn on the printer again. See your documentation for more details. Paper out in XX. You need to replace Ink Cartridge. Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. To use cloud services, update the root certificate from the Epson Web Config utility. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Recovery Mode Update Firmware Solutions Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. Load paper, and then insert the paper cassette all the way. To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. If Paper Setup Auto Display is disabled, you cannot use AirPrint. Enter the correct IP address or default gateway. Contact the person who setup the network for assistance. Run Web Config, and then update the root certificate. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows. Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection. The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. 109

Section	Page
Contents	2
Guide to This Manual	5
Introduction to the Manuals	6
Searching for Information	6
Printing Only the Pages You Need	7
About This Manual	7
Marks and Symbols	7
Notes on Screenshots and Illustrations	8
Operating System References	8
Trademarks	9
Copyright	9
Important Instructions	10
Safety Instructions	11
Safety Instructions for Ink	11
Printer Advisories and Warnings	12
Advisories and Warnings for Setting Up the Printer	12
Advisories and Warnings for Using the Printer	12
Advisories and Warnings for Using the LCD Screen	13
Advisories and Warnings for Connecting to the Internet	13
Advisories and Warnings for Using the Printer with a Wireless Connection	13
Advisories and Warnings for Transporting or Storing the Printer	13
Notes on the Administrator Password	13
Default Value of the Administrator Password	13
Changing the Administrator Password	14
Operations that Require You to Enter the Administrator Password	14
Initializing the Administrator Password	14
Protecting Your Personal Information	15
Part Names and Functions	16
Front	17
Inside	18
Rear	18
Guide to the Control Panel	19
Control Panel	20
Home Screen Configuration	21
Guide to the Network Icon	21
Menu Screen Configuration	22
Basic Operations	23
Entering Characters	24
Viewing Animations	24
Loading Paper	26
Paper Handling Precautions	27
Paper Size and Type Settings	27
List of Paper Type	28
Loading Paper	28
Loading Pre-punched Paper	29
Loading Long Papers	30
Printing	32
Printing Documents	33
Printing from a Computer - Windows	33
Printing from a Computer - Mac OS	53
Printing Documents from Smart Devices (iOS)	61
Printing Documents from Smart Devices (Android)	62
Printing on Envelopes	64
Printing on Envelopes from a Computer (Windows)	64
Printing on Envelopes from a Computer (Mac OS)	64
Printing Web Pages	64
Printing Web Pages from Smart Devices	64
Printing Using a Cloud Service	65
Registering to Epson Connect Service from the Control Panel	66
Maintaining the Printer	67
Checking the Status of Consumables	68
Improving Print Quality	68
Adjusting the Print Quality	68
Checking and Cleaning the Print Head	70
Preventing nozzle clogging	71
Aligning the Print Head	71
Cleaning the Paper Path for Ink Smears	72
Cleaning the Translucent Film	72
Cleaning the Printer	74
Saving Power	75
Disabling your Wi-Fi Connection	76
Installing or Uninstalling Applications Separately	76
Installing the Applications Separately	76
Adding a Genuine Epson Printer (for Mac OS Only)	79
Uninstalling Applications	79
Updating Applications and Firmware	81
Transporting and Storing the Printer	82
Solving Problems	85
The Printer Does Not Work as Expected	86
The Printer Does Not Turn On or Off	86
Power Turns Off Automatically	86
Paper Does Not Feed Properly	86
Cannot Print	89
Cannot Operate the Printer as Expected	107
A Message is Displayed on the LCD Screen	109
Paper Gets Jammed	110
Preventing Paper Jams	110
It is Time to Replace the Ink Cartridges	110
Ink Cartridge Handling Precautions	110
Replacing Ink Cartridges	113
It is Time to Replace the Maintenance Box	113
Maintenance Box Handling Precautions	113
Replacing a Maintenance Box	113
Print Quality is Poor	114
Banding Appears in Printouts	114
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm	115
Vertical Banding or Misalignment	115
Striped Patterns Appear	116
Printout Comes Out as a Blank Sheet	117
Paper Is Smeared or Scuffed	117
The Position, Size, or Margins of the Printout Are Incorrect	119
Printed Characters Are Incorrect or Garbled	119
The Printed Image Is Inverted	120
Mosaic-Like Patterns in the Prints	120
Cannot Solve Problem	121
Cannot Solve Printing Problems	121
Adding or Replacing the Computer or Devices	123
When the Software Disc is not Available	124
When Replacing a Computer	124
Re-Setting the Network Connection	124
Making Settings for Connecting to the Computer	124
Making Settings for Connecting to the Smart Device	125
Making Wi-Fi Settings from the Control Panel	125
Checking the Printer's Network Connection Status (Network Connection Report)	128
Messages and Solutions on the Network Connection Report	128
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)	134
About Wi-Fi Direct	134
Connecting to Devices using Wi-Fi Direct	134
Disconnecting Wi-Fi Direct (Simple AP) Connection	136
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID	136
Adding or Changing the Printer's Connection	137
To Set Up a Printer on Multiple Computers	137
Changing the Connection from Wi-Fi to USB	138
Changing the Connection from Wi-Fi to Wired LAN	139
Setting a Static IP Address for the Printer	139
Product Information	141
Paper Information	142
Available Paper and Capacities	142
Unavailable Paper Types	144
Consumable Products Information	144
Ink Cartridge Codes	144
Maintenance Box Code	145
Software Information	145
Software for Printing	145
Software for Package Creation	148
Software for Making Settings or Managing Devices	148
Software for Updating	151
Settings Menu List	151
General Settings	152
Supply Status	157
Maintenance	157
Print Status Sheet	158
Print Counter	159
Customer Research	159
Restore Default Settings	159
Firmware Update	160
Product Specifications	160
Printer Specifications	160
Using Port for the Printer	161
Interface Specifications	161
Network Specifications	162
Supported Third Party Services	164
Dimensions	164
Electrical Specifications	164
Environmental Specifications	165
Installation Location and Space	165
System Requirements	166
Regulatory Information	166
Standards and Approvals	166
Restrictions on Copying	167
Administrator Information	169
Connecting the Printer to the Network	170
Before Making Network Connection	170
Connecting to the Network from the Control Panel	172
Settings to Use the Printer	174
Using the Print Functions	174
Setting Up AirPrint	180
Making Basic Operation Settings for the Printer	181
Problems when Making Settings	183
Managing the Printer	184
Managing the Network Connection	184
Administrator Settings	189
Disabling the External Interface	189
Monitoring a Remote Printer	190
Encrypting the Password	191
Enabling Program Verification on Start Up	191
Backing Up the Settings	192
Advanced Security Settings	193
Security Settings and Prevention of Danger	193
Protocol Setting Items	194
Using a Digital Certificate	197
SSL/TLS Communication with the Printer	203
Solving Problems for Advanced Security	204
Where to Get Help	209
Technical Support Web Site	210
Contacting Epson Support	210
Before Contacting Epson	210
Help for Users in Europe	210
Help for Users in Taiwan	210
Help for Users in Australia	211
Help for Users in New Zealand	211
Help for Users in Singapore	212
Help for Users in Thailand	212
Help for Users in Vietnam	213
Help for Users in Indonesia	213
Help for Users in Hong Kong	213
Help for Users in Malaysia	214
Help for Users in India	214

Match case Limit results 1 per page

The Root Certiﬁcate Needs to be Updated

The root certiﬁcate has expired.

Solutions

Run Web Conﬁg, and then update the root certiﬁcate.

Forgot Your Password

You need help from service personnel.

Solutions

If you forget the administrator's password, contact Epson support.

A Message is Displayed on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to

solve the problem.

Error Messages

Solutions

Printer Error

Turn on the printer again. See your

documentation for more details.

Remove any paper or protective material in the printer. If the error

message is still displayed, contact Epson support.

Paper out in XX.

Load paper, and then insert the paper cassette all the way.

You need to replace Ink Cartridge.

To ensure you receive premium print quality and to help protect your

print head, a variable ink safety reserve remains in the cartridge when

your printer indicates it is time to replace the cartridge. Replace the

cartridge when you are prompted to do so.

Paper Setup Auto Display is set to Oﬀ. Some

features may not be available. For details, see

your documentation.

Paper Setup Auto Display

is disabled, you cannot use AirPrint.

The combination of the IP address and the

subnet mask is invalid. See your documentation

for more details.

Enter the correct IP address or default gateway. Contact the person who

setup the network for assistance.

To use cloud services, update the root certiﬁcate

from the Epson Web Conﬁg utility.

Run Web Conﬁg, and then update the root certiﬁcate.

Check that the printer driver is installed on the

computer and that the port settings for the

printer are correct.

Make sure the printer port is selected correctly in

Property

Port

from

the

Printer

menu as follows.

Select "

USBXXX

" for a USB connection, or "

EpsonNet Print Port

" for a

network connection.

Recovery Mode

Update Firmware

The printer has started in recovery mode because the ﬁrmware update

failed. Follow the steps below to try to update the ﬁrmware again.

1. Connect the computer and the printer with a USB cable. (During

recovery mode, you cannot update the ﬁrmware over a network

connection.)

2. Visit your local Epson website for further instructions.

Solving Problems

A Message is Displayed on the LCD Screen

109