Epson WorkForce Pro WF-M4119 Users Guide - Page 183

Problems when Making Settings, Hints to Solving Problems, Cannot Access Web Config

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Administrator Information > Settings to Use the Printer > Problems when Making Settings 5. Click OK. Note: You can confirm the connection status with the time server on Time Server Status. Problems when Making Settings Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the printer's control panel or driver screen. If you have the notification email set when the events occur, you can promptly learn the status. ❏ Network connection report Diagnose the network and the printer status, and then print the result. You can find the diagnosed error from the printer side. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the printer to the mail server, perform the connection test from the printer. Also, check the connection from the client computer to the server to check the communication status. ❏ Initializing the settings If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the printer, and then setting up again. Cannot Access Web Config The IP address is not assigned to the printer. A valid IP address may not be assigned to the printer. Configure the IP address using the printer's control panel. You can confirm the current setting information with a network status sheet or from the printer's control panel. Web browser does not support the Encryption Strength for SSL/TLS. SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that supports bulk encryptions as indicated below. Check you are using the a supported browser. ❏ 80bit: AES256/AES128/3DES ❏ 112bit: AES256/AES128/3DES ❏ 128bit: AES256/AES128 ❏ 192bit: AES256 ❏ 256bit: AES256 The TLS version is not supported You need to communicate using TLS version 1.2 or later. 183

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5.
Click
OK
.
Note:
You can confirm the connection status with the time server on
Time Server Status
.
Problems when Making Settings
Hints to Solving Problems
❏
Checking the error message
When trouble has occurred, first check whether there are any messages on the printer's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏
Network connection report
Diagnose the network and the printer status, and then print the result.
You can find the diagnosed error from the printer side.
❏
Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏
Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏
Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Cannot Access Web Config
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s
control panel. You can confirm the current setting information with a network status sheet or from
the printer’s control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that
supports bulk encryptions as indicated below. Check you are using the a supported browser.
❏
80bit: AES256/AES128/3DES
❏
112bit: AES256/AES128/3DES
❏
128bit: AES256/AES128
❏
192bit: AES256
❏
256bit: AES256
The TLS version is not supported
You need to communicate using TLS version 1.2 or later.
Administrator Information
>
Settings to Use the Printer
>
Problems when Making Settings
183