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Epson WorkForce Pro WF-R5690 User Manual - Page 368

Cannot Send or Receive Faxes, Parent topic, Line Type

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Fax Memory Full Error Appears Sent Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax Quality is Poor Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make sure the recipient's fax machine is turned on and working. • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine. • If user restriction has been enabled, you may need to enter a user name and password. Contact your administrator for assistance. • Make sure Receive Mode is set to Auto so you can receive faxes automatically. • If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can receive faxes automatically. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again. 368

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Status Button Information	19
Setting a Password and Locking the Control Panel	20
Entering Characters on the LCD Screen	22
Using Presets	22
Setting User Feature Restrictions (Access Control)	24
Changing LCD Screen Language	26
Adjusting Control Panel Sounds	26
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Product Parts Locations	29
Product Parts - Top	30
Product Parts - Inside	32
Product Parts - Back	33
Using Eco Mode and Other Power Saving Settings	33
Changing the Eco Settings	34
Changing the Sleep Timer Settings	34
Changing the Power Off Timer Settings	35
Epson Connect Solutions for Smartphones, Tablets, and More	36
Using Epson Email Print	37
Using the Epson iPrint Mobile App	37
Using Epson Remote Print	38
Using Epson Scan to Cloud	38
Using AirPrint	39
Using Google Cloud Print	39
Setting Up Google Cloud Print on a Chromebook	40
Wi-Fi or Wired Networking	42
Wi-Fi Infrastructure Mode Setup	42
Selecting Wireless Network Settings From the Control Panel	43
Wi-Fi Direct Mode Setup	45
Enabling Wi-Fi Direct Mode	46
Wi-Fi Protected Setup (WPS)	48
Using WPS to Connect to a Network	49
Printing a Network Status Sheet	50
Changing or Updating Network Connections	51
Accessing the Web Config Utility	51
Changing a USB Connection to a Wi-Fi Connection	52
Changing a Wi-Fi Connection to a Wired Network Connection	52
Connecting to a New Wi-Fi Router	53
Configuring Email Server Settings	53
Disabling Wi-Fi Features	55
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	56
Selecting PDL (Page Description Language) Settings	56
PDL Print Configuration Options	57
Selecting Printer Language and Interface Settings	60
Printer Language and Interface Options	61
Printing a PS3 (PostScript) Status Sheet	61
Loading Paper	63
Loading Paper in the Cassette	63
Loading Paper and Envelopes in the Rear Paper Feed Slot	67
Paper Loading Capacity	71
Available Epson Papers	72
Paper or Media Type Settings - Printing Software	74
Selecting the Paper Settings for Each Source - Control Panel	75
Paper Type Settings - Control Panel	76
Selecting Default Paper Settings - Administrator	77
Selecting the Default Printer Settings	77
Paper Source Settings Options	78
Setting the Universal Print Settings	79
Universal Print Settings Options	80
Placing Originals on the Product	82
Placing Originals on the Scanner Glass	82
Placing Originals in the Automatic Document Feeder	83
Copying	86
Copying Documents or Photos	86
Copying Options	87
Printing from a Computer	90
Printing with Windows	90
Selecting Basic Print Settings - Windows	90
Paper Source Options - Windows	93
Print Quality Options - Windows	93
Multi-Page Printing Options - Windows	94
Selecting Double-sided Printing Settings - Windows	94
Double-sided Printing Options - Windows	96
Print Density Adjustments - Windows	97
Selecting Additional Layout and Print Options - Windows	98
Custom Color Correction Options - Windows	100
Image Options and Additional Settings - Windows	101
Header/Footer Settings - Windows	102
Selecting a Printing Preset - Windows	103
Selecting Extended Settings - Windows	104
Extended Settings - Windows	105
Printing Your Document or Photo - Windows	106
Locking Printer Settings - Windows	107
Administrator Lock Settings	109
Entering a User ID and Password for Printing	110
Selecting Default Print Settings - Windows	111
Changing the Language of the Printer Software Screens	112
Changing Automatic Update Options	113
Printing with OS X	114
Selecting Basic Print Settings - OS X	115
Paper Source Options - OS X	119
Print Quality Options - OS X	119
Print Options - OS X	119
Selecting Page Setup Settings - OS X	120
Selecting Print Layout Options - OS X	121
Selecting Double-sided Printing Settings - OS X	122
Double-sided Printing Options and Adjustments - OS X	123
Managing Color - OS X	124
Color Matching and Color Options - OS X	125
Selecting Printing Preferences - OS X	126
Printing Preferences - OS X	127
Printing Your Document or Photo - OS X	128
Checking Print Status - OS X	128
Printing with the Epson Universal Print Driver - Windows	129
Installing the Epson Universal Print Driver - Windows	130
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	134
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	135
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	138
Selecting Maintenance Options - Epson Universal Print Driver - Windows	140
Extended Settings - Epson Universal Print Driver - Windows	141
Selecting Default Print Settings - Epson Universal Print Driver - Windows	142
Locking Printer Settings - Epson Universal Print Driver - Windows	144
Epson Universal Print Driver Lock Settings	146
Adding Network Printers - Epson Universal Print Driver - Windows	147
Printing with the PostScript (PS3) Printer Software - Windows	150
Installing the PostScript (PS3) Printer Software - Windows	150
Selecting Basic Print Settings - PostScript Printer Software - Windows	150
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	153
Selecting Default Print Settings - PostScript Printer Software - Windows	154
Printing with the PostScript (PS3) Printer Software - OS X	155
Installing the PostScript (PS3) Printer Software - OS X	156
Selecting Basic Print Settings - PostScript Printer Software - OS X	156
Selecting Page Setup Settings - PostScript Printer Software - OS X	162
Selecting Print Layout Options - PostScript Printer Software - OS X	163
Sizing Printed Images - PostScript Printer Software - OS X	164
Managing Color - PostScript Printer Software - OS X	164
Printing Your Document or Photo - PostScript Printer Software - OS X	165
Checking Print Status - PostScript Printer Software - OS X	165
Cancelling Printing Using a Product Button	166
Scanning	167
Starting a Scan	167
Starting a Scan Using the Product Control Panel	167
Scanning to Email	169
Scanning to a Network Folder or FTP Server	171
Control Panel Scanning Options	173
Creating Contacts for Scanning	175
Adding and Assigning Scan Jobs	177
Starting a Scan with Document Capture Pro or Document Capture	178
Starting a Scan Using the Epson Scan Icon	181
Starting a Scan from a Scanning Program	183
Selecting Epson Scan Settings	185
Scan Modes	185
Selecting the Scan Mode	186
Scanning in Office Mode	186
Available Document Source Settings - Office Mode	189
Selecting a Scan Area - Office Mode	189
Available Image Adjustments - Office Mode	192
Scanning in Professional Mode	193
Available Document Source Settings - Professional Mode	196
Available Image Types - Professional Mode	196
Selecting a Scan Area - Professional Mode	197
Available Image Adjustments - Professional Mode	200
Selecting a Scan Size - Professional Mode	202
Image Preview Guidelines	205
Scan Resolution Guidelines	205
Selecting Scan File Settings	207
Available Scanned File Types and Optional Settings	209
Scanning with OS X Using Image Capture	210
Available Scan Settings - OS X Image Capture	212
Scanning Special Projects	213
Scanning to a SharePoint Server or Cloud Service	213
Scanning Multi-Page Originals as Separate Files	215
Entering a User ID and Password for Scanning - Windows	216
Faxing	218
Connecting a Telephone or Answering Machine	218
Setting Up Fax Features	221
Setting Up Basic Fax Features	221
Selecting Your Country or Region	221
Selecting the Date and Time	223
Using the Fax Setup Wizard	225
Selecting the Line Type	227
Setting the Number of Rings to Answer	229
Selecting Advanced Fax Settings	231
User Default Settings - Fax	233
Send Settings - Fax	234
Receive Settings - Fax	234
Output Settings - Fax	235
Basic Settings - Fax	237
Security Settings - Fax	238
Setting Up Fax Features Using the Fax Utility - Windows	239
Setting Up Fax Features Using the Fax Utility - OS X	240
Setting Up Contacts and Contact Groups	241
Setting Up Contacts Using the Product Control Panel	241
Creating a Contact	242
Editing or Deleting a Contact	244
Creating a Contact Group	245
Editing or Deleting a Contact Group	247
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	249
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	253
Sending Faxes	255
Sending Faxes from the Product Control Panel	255
Sending a Fax Using the Keypad, Contact List, or History	255
Fax Sending Options	257
Sending a Fax at a Specified Time	259
Sending a Fax on Demand	260
Sending a Stored Fax	261
Dialing Fax Numbers from a Connected Telephone	262
Sending Faxes Using the Fax Utility - Windows	263
Sending Faxes Using the Fax Utility - OS X	266
Receiving Faxes	269
Fax Reception	269
Receiving Faxes Automatically	270
Receiving Faxes Manually	270
Forwarding Received Faxes	271
Receiving a Fax by Polling	273
Viewing a Fax on the LCD Screen	274
Checking Fax Status	274
Printing Fax Reports	275
Fax Report Options	276
Using USB Flash Drives With Your Product	277
Inserting a USB Flash Drive	277
USB Device File Specifications	277
Removing a USB Flash Drive	278
Viewing and Printing From the LCD Screen	278
Printing JPEG Photos	278
Printing TIFF Files	280
Printing PDF Files	281
Photo Adjustment Options - Device Mode	281
Print Setting Options - Device Mode	282
Transferring Files on a USB Flash Drive	283
Setting Up File Sharing for File Transfers From Your Computer	283
Transferring Files from a USB Flash Drive to Your Computer	284
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	286
Check Ink and Maintenance Box Status	286
Checking Ink Status on the LCD Screen	287
Checking Ink and Maintenance Box Status With Windows	287
Checking Ink and Maintenance Box Status with OS X	290
Purchase Epson Ink and Maintenance Box	291
Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers	291
Removing and Installing Ink Packs	292
Printing with Black Ink and Expended Color Ink Packs	296
Printing with Expended Color Ink Packs - Windows	296
Printing with Expended Color Ink Packs - OS X	297
Conserving Low Black Ink with Windows	298
Replacing the Maintenance Box	299
Adjusting Print Quality	302
Print Head Maintenance	302
Print Head Nozzle Check	302
Checking the Nozzles Using the Product Control Panel	303
Checking the Nozzles Using a Computer Utility	304
Print Head Cleaning	306
Cleaning the Print Head Using the Product Control Panel	307
Cleaning the Print Head Using a Computer Utility	308
Flushing the Ink Tubes	310
Print Head Alignment	311
Aligning the Print Head Using the Product Control Panel	312
Aligning the Print Head Using a Computer Utility	313
Cleaning the Paper Guide	315
Cleaning and Transporting Your Product	317
Cleaning Your Product	317
Transporting Your Product	319
Solving Problems	322
Checking for Software Updates	322
Product Status Messages	323
Status Menu Error Codes	324
Running a Product Check	328
Resetting Control Panel Defaults	329
Solving Setup Problems	330
Product Does Not Turn On or Off	331
Noise After Ink Installation	331
Software Installation Problems	331
Solving Network Problems	332
Product Cannot Connect to a Wireless Router or Access Point	332
Network Software Cannot Find Product on a Network	334
Product Does Not Appear in OS X Printer Window	334
Cannot Print Over a Network	335
Cannot Scan Over a Network	336
Solving Copying Problems	337
Product Makes Noise, But Nothing Copies	338
Product Makes Noise When It Sits for a While	338
Originals Do Not Feed From the Automatic Document Feeder	338
Solving Paper Problems	339
Paper Feeding Problems	339
Paper Jam Problems Inside the Product	340
Paper Jam Problems in the Rear Paper Feed Slot	341
Paper Jam Problems in the Cassette	342
Paper Jam Problems in the Duplexer (Rear Cover)	343
Document Jams in the Automatic Document Feeder	345
Paper Ejection Problems	348
Solving PostScript Printing Problems	348
Nothing Prints Using the Postscript Printing Software	349
Documents Print Incorrectly Using the Postscript Printing Software	349
Accessing Printer Properties - Postscript - Windows	349
Solving Problems Printing from a Computer	350
Nothing Prints	350
Product Icon Does Not Appear in Windows Taskbar	351
Printing is Slow	352
Solving Page Layout and Content Problems	353
Inverted Image	354
Too Many Copies Print	354
Blank Pages Print	354
Incorrect Margins on Printout	355
Incorrect Characters Print	355
Incorrect Image Size or Position	356
Slanted Printout	356
Solving Print Quality Problems	357
White or Dark Lines in Printout	357
Blurry or Smeared Printout	358
Faint Printout or Printout Has Gaps	359
Grainy Printout	360
Incorrect Colors	361
Solving Scanning Problems	362
Scanning Software Does Not Operate Correctly	362
Cannot Start Epson Scan	363
Solving Scanned Image Quality Problems	363
Image Consists of a Few Dots Only	364
Line of Dots Appears in All Scanned Images	364
Straight Lines in an Image Appear Crooked	365
Image is Distorted or Blurry	365
Image Colors are Patchy at the Edges	365
Image is Too Dark	366
Back of Original Image Appears in Scanned Image	366
Ripple Patterns Appear in an Image	366
Scanned Image Colors Do Not Match Original Colors	366
Scan Area is Not Adjustable in Thumbnail Preview	367
Scanned Image Edges are Cropped	367
Solving Faxing Problems	367
Cannot Send or Receive Faxes	368
Cannot Receive Faxes with a Telephone Connected to Your Product	370
Fax Memory Full Error Appears	370
Sent Fax Quality is Poor	371
Sent Fax is Received in an Incorrect Size	371
Received Fax Quality is Poor	372
Received Fax is Not Printed	372
Solving USB Flash Drive Problems	372
Cannot View or Print from a USB Flash Drive	372
Cannot Save Files on a USB Flash Drive	373
Cannot Transfer Files To or From a USB Flash Drive	373
When to Uninstall Your Product Software	374
Uninstalling Product Software - Windows	374
Uninstalling Product Software - OS X	375
Where to Get Help	376
Technical Specifications	377
Windows System Requirements	377
OS X System Requirements	378
Printing Specifications	378
Scanning Specifications	379
Automatic Document Feeder (ADF) Specifications	379
Fax Specifications	380
Paper Specifications	381
Printable Area Specifications	382
Ink Pack Specifications	383
Dimension Specifications	384
Electrical Specifications	384
Environmental Specifications	385
Interface Specifications	385
Network Interface Specifications	386
Safety and Approvals Specifications	387
PS3 Mode Fonts	387
PCL5 Mode Fonts	389
PCL6 Mode Fonts	391
Symbol Sets	395
Notices	403
General Product Safety Instructions	403
Ink Pack Safety Instructions	405
LCD Screen Safety Instructions	405
Wireless Connection Safety Instructions	406
Telephone Equipment Safety Instructions	406
FCC Compliance Statement	406
Software Notice	409
Trademarks	411
Copyright Notice	412
libTIFF Software Acknowledgment	413
A Note Concerning Responsible Use of Copyrighted Materials	413
Default Delay Times for Power Management for Epson Products	413

Match case Limit results 1 per page

Fax Memory Full Error Appears

Sent Fax Quality is Poor

Sent Fax is Received in an Incorrect Size

Received Fax Quality is Poor

Received Fax is Not Printed

Parent topic:

Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• If an error code is displayed on the control panel, try the solutions suggested in the error code list.

• If you are faxing from a computer, use the Epson FAX Utility to send your fax.

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,

your faxes might be rejected by the recipient's fax machine.

• If user restriction has been enabled, you may need to enter a user name and password. Contact your

administrator for assistance.

• Make sure Receive Mode is set to

Auto

so you can receive faxes automatically.

• If you did not connect a telephone to your product, set the Receive Mode setting to

Auto

so you can

receive faxes automatically.

• Check that the cable connecting your telephone wall jack to your product's

LINE

port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, change the

Line Type

setting to

PBX

. If you still cannot send a fax, turn off the

turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the

product to drop the first digit of a fax number.)

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If your telephone line has static, turn off your product's error correction mode fax communication

setting and try faxing again.

368