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Epson WorkForce ST-M1000 Users Guide - Page 141

Solving Problems, Checking for Software Updates

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Light Status Running a Product Check Solving Setup Problems Solving Network Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Access the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking . • On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x, 10.13.x, or 10.14.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. 141

Section	Page
Contents	3
Product Basics	10
Control Panel Buttons and Lights	10
Product Parts Locations	11
Product Parts - Front/Inside	11
Product Parts - Back	13
The Power Off and Sleep Timers	13
Changing the Power Off and Sleep Timer Settings - Windows	14
Changing the Power Off and Sleep Timer Settings - Mac	14
Epson Connect Solutions for Smartphones, Tablets, and More	15
Using Epson Email Print	16
Using the Epson iPrint Mobile App	16
Using Epson Remote Print	17
Using Google Cloud Print	17
Setting Up Google Cloud Print on a Chromebook	18
Using the Mopria Print Service	19
Android Printing Using the Epson Print Enabler	20
Using Fire OS Printing	20
Using Windows 10 Mobile Printing	21
Wi-Fi or Wired Networking	22
Network Security Recommendations	22
Wi-Fi Direct Mode Setup	23
Enabling Wi-Fi Direct Mode	23
Wi-Fi Protected Setup (WPS)	24
Using WPS to Connect to a Network	24
Printing a Network Status Sheet	25
Printing a Network Connection Report	25
Network Connection Report Codes and Messages	26
Changing or Updating Network Connections	31
Accessing the Web Config Utility	31
Changing a USB Connection to a Wi-Fi Connection	32
Changing a Wi-Fi Connection to a Wired Network Connection	32
Connecting to a New Wi-Fi Router	33
Disabling Wi-Fi Features	33
Loading Paper	34
Loading Paper in the Cassette	34
Loading Paper in the Rear Paper Feed	39
Paper Loading Capacity	42
Double-sided Printing Capacity	44
Compatible Epson Papers	44
Paper or Media Type Settings - Printing Software	46
Printing from a Computer	47
Printing with the Standard Epson Printer Software - Windows	47
Selecting Basic Print Settings - Windows	48
Paper Source Options - Windows	50
Print Quality Options - Windows	51
Multi-Page Printing Options - Windows	51
Selecting Double-sided Printing Settings - Windows	51
Double-sided Printing Options - Windows	54
Print Density Adjustments - Windows	54
Selecting Additional Layout and Print Options - Windows	55
Custom Tone Correction Options - Windows	57
Image Options and Additional Settings - Windows	58
Header/Footer Settings - Windows	58
Selecting a Printing Preset - Windows	59
Selecting Extended Settings - Windows	61
Extended Settings - Windows	62
Printing Your Document - Windows	63
Locking Printer Settings - Windows	64
Locked Setting Options	66
Selecting Default Print Settings - Windows	66
Changing the Language of the Printer Software Screens	67
Changing Automatic Update Options	69
Printing with the Built-in Epson Driver - Windows 10 S	70
Selecting Print Settings - Windows 10 S	70
Printing on a Mac	74
Selecting Basic Print Settings - Mac	75
Paper Source Options - Mac	78
Print Quality Options - Mac	78
Selecting Page Setup Settings - Mac	79
Selecting Print Layout Options - Mac	80
Selecting Double-sided Printing Settings - Mac	80
Double-sided Printing Options and Adjustments - Mac	82
Selecting Printing Preferences - Mac	82
Printing Preferences - Mac	83
Printing Your Document - Mac	84
Checking Print Status - Mac	84
Printing with the Epson Universal Print Driver - Windows	85
Installing the Epson Universal Print Driver - Windows	86
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	90
Selecting Print Settings - Epson Universal Print Driver - Windows	91
Selecting Default Print Settings - Epson Universal Print Driver - Windows	93
Locking Printer Settings - Epson Universal Print Driver - Windows	94
Epson Universal Print Driver Locked Setting Options	96
Adding Network Printers - Epson Universal Print Driver - Windows	96
Printing From a Chromebook	99
Cancelling Printing Using a Product Button	99
Refilling Ink and Replacing the Maintenance Box	101
Ink Safety Precautions	101
Checking the Ink and Maintenance Box Levels	102
Checking the Ink Level on Your Product	103
Checking the Maintenance Box Level - Windows	103
Checking the Maintenance Box Level - Mac	104
Disabling Special Offers with Windows	106
Purchase Epson Ink and Maintenance Box	107
Ink Bottle and Maintenance Box Part Numbers	107
Refilling the Ink Tank	107
Replacing the Maintenance Box	112
Adjusting Print Quality	117
Print Head Maintenance	117
Print Head Nozzle Check	117
Checking the Nozzles Using the Product Buttons	118
Checking the Nozzles Using a Computer Utility	120
Print Head Cleaning	123
Cleaning the Print Head Using the Product Buttons	123
Cleaning the Print Head Using a Computer Utility	124
Power Cleaning	127
Power Cleaning Using a Computer Utility	127
Print Head Alignment	129
Aligning the Print Head Using a Computer Utility	129
Cleaning the Paper Path	131
Checking the Number of Sheets	131
Checking the Sheet Counter - Windows	132
Checking the Sheet Counter - Mac	132
Cleaning and Transporting Your Product	134
Cleaning Your Product	134
Cleaning the Print Head Path	134
Cleaning the Paper Rollers	136
Transporting Your Product	139
Solving Problems	141
Checking for Software Updates	141
Product Light Status	142
Running a Product Check	144
Solving Setup Problems	146
Product Does Not Turn On or Off	146
Noise After Filling the Ink	147
Software Installation Problems	147
Solving Network Problems	148
Network Software Cannot Find Product on a Network	148
Product Cannot Connect to a Wireless Router or Access Point	149
Cannot Print Over a Network	151
Wireless Network Connection is Unstable on a Mac	152
Solving Paper Problems	152
Paper Feeding Problems	152
Paper Jam Problems in the Front of the Product	153
Paper Jam Problems Inside the Product	155
Paper Jam Problems in the Rear Cover	157
Paper Ejection Problems	159
Solving Problems Printing from a Computer	160
Nothing Prints	160
Product Icon Does Not Appear in Windows Taskbar	161
Printing is Slow	162
Solving Page Layout and Content Problems	163
Inverted Image	164
Too Many Copies Print	164
Blank Pages Print	164
Incorrect Margins on Printout	165
Incorrect Characters Print	165
Incorrect Image Size or Position	166
Slanted Printout	166
Solving Print Quality Problems	167
White or Dark Lines in Printout	167
Blurry or Smeared Printout	168
Faint Printout or Printout Has Gaps	170
Grainy Printout	171
Uninstall Your Product Software	172
Uninstalling Printing Software - Standard Epson Printer Software - Windows	172
Uninstalling Product Software - Mac	173
Where to Get Help	173
Technical Specifications	175
Windows System Requirements	175
Mac System Requirements	176
Paper Specifications	176
Printable Area Specifications	178
Ink Specifications	179
Dimension Specifications	179
Electrical Specifications	180
Environmental Specifications	180
Interface Specifications	181
Network Interface Specifications	181
Safety and Approvals Specifications	182
Safety and Approvals Specifications for Latin America	182
Notices	184
Important Safety Instructions	184
General Printer Safety Instructions	184
Wireless Connection Safety Instructions	186
FCC Compliance Statement	186
Binding Arbitration and Class Waiver	187
Trademarks	190
Copyright Notice	190
A Note Concerning Responsible Use of Copyrighted Materials	191
Default Delay Times for Power Management for Epson Products	191