Epson WorkForce ST-M1000 Users Guide - Page 149

Product Cannot Connect to a Wireless Router or Access Point, Parent topic, Related concepts

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Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing a Network Status Sheet Printing a Network Connection Report Related topics Wi-Fi or Wired Networking Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi light on your product is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing the WPS button on your router. Hold down the Wi-Fi button on the product for 5 seconds or until the Wi-Fi and Wi-Fi Direct lights start blinking. • Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing cabinet. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. 149

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149
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
Parent topic:
Solving Network Problems
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Related topics
Wi-Fi or Wired Networking
Product Cannot Connect to a Wireless Router or Access Point
If your product has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the
Wi-Fi light on your
product is not solid green, make sure you press the
Wi-Fi
button on the product within 2 minutes of
pressing the WPS button on your router. Hold down the
Wi-Fi
button on the product for 5 seconds or
until the
Wi-Fi and
Wi-Fi Direct lights start blinking.
• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid
placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a
filing cabinet.
Note:
If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Verify that your router or access point is operating correctly by connecting to it from your computer or
another device.