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Epson WorkForce WF-3620 User Manual - Page 310

Solving Scanning Problems, Scanning Software Does Not Operate Correctly

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• For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Available Epson Papers Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - OS X Managing Color - OS X Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With OS X 10.6, 10.7, 10.8, or 10.9, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface 310

Section	Page
Contents	3
Product Basics	14
Setting Up the Control Panel	14
Control Panel Buttons and Lights	15
Status Icons	16
Status Button	18
Setting a Password and Locking the Control Panel	18
Entering Characters on the LCD Screen	20
Using Presets	20
Changing the LCD Screen Language	22
Adjusting Control Panel Sounds	23
Adjusting the Screen Brightness	24
Turning Off Operation Time Out	25
Product Parts Locations	26
Product Parts - Top and Front	27
Product Parts - Paper Path	29
Product Parts - Inside	30
Product Parts - Back	31
Using Eco Mode and Other Power Saving Settings	31
Changing the Eco Settings	32
Changing the Sleep Timer Settings	33
Changing the Power Off Timer Settings	34
Epson Connect Solutions for Smartphones, Tablets, and More	35
Using Epson Email Print	35
Using the Epson iPrint Mobile App	35
Using Epson Remote Print	36
Using Epson Scan to Cloud	36
Using AirPrint	37
Using Google Cloud Print	37
Wi-Fi or Wired Networking	39
Wi-Fi Infrastructure Mode Setup	39
Selecting Wireless Network Settings From the Control Panel	40
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct Mode	43
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	47
Accessing the Web Config Utility	47
Changing a USB Connection to a Wi-Fi Connection	48
Changing a Wi-Fi Connection to a Wired Network Connection	48
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	49
Loading Paper	51
Loading Paper for Documents in the Cassette	51
Loading Paper for Photos in the Cassette	57
Loading Envelopes in the Cassette	61
Loading Paper and Envelopes in the Rear Feed Slot	66
Paper Loading Capacity	69
Available Epson Papers	70
Borderless Paper Type Compatibility	72
Selecting the Paper Settings for Each Source - Control Panel	73
Paper Type Settings	74
Selecting Default Paper Settings - Administrator	75
Selecting the Default Paper Source Settings	75
Paper Source Options	76
Selecting Universal Print Settings	77
Universal Print Settings Options	78
Placing Originals on the Product	80
Placing Originals on the Scanner Glass	80
Placing Originals in the Automatic Document Feeder	81
Copying	85
Copying Documents or Photos	85
Paper Size Settings - Copying	86
Copying Options	87
Printing From a Computer	89
Printing with Windows	89
Selecting Basic Print Settings - Windows	89
Paper Source Options - Windows	92
Print Quality Options - Windows	92
Multi-Page Printing Options - Windows	93
Selecting Double-sided Printing Settings - Windows	93
Double-sided Printing Options - Windows	96
Print Density Adjustments - Windows	96
Selecting Additional Layout and Print Options - Windows	96
Custom Color Correction Options - Windows	98
Image Options and Additional Settings - Windows	100
Header/Footer Settings - Windows	100
Selecting a Printing Preset - Windows	101
Selecting Extended Settings - Windows	103
Extended Settings - Windows	104
Printing Your Document or Photo - Windows	105
Selecting Default Print Settings - Windows	106
Changing the Language of the Printer Software Screens	107
Changing Automatic Update Options	108
Printing with OS X	109
Selecting Basic Print Settings - OS X	110
Paper Source Options - OS X	113
Print Quality Options - OS X	114
Print Options - OS X	114
Selecting Page Setup Settings - OS X	115
Selecting Print Layout Options - OS X	115
Selecting Double-sided Printing Settings - OS X	116
Double-sided Printing Options and Adjustments - OS X	118
Managing Color - OS X	119
Color Matching and Color Options - OS X	120
Selecting Printing Preferences - OS X	121
Printing Preferences - OS X	122
Printing Your Document or Photo - OS X	123
Checking Print Status - OS X	124
Cancelling Printing Using a Product Button	125
Scanning	126
Starting a Scan	126
Starting a Scan Using the Product Control Panel	126
Scan to Memory Device Options	128
Changing Default Scan Button Settings	129
Starting a Scan Using the Epson Scan Icon	130
Starting a Scan from a Scanning Program	132
Selecting Epson Scan Settings	134
Scan Modes	134
Selecting the Scan Mode	134
Scanning in Office Mode	135
Available Document Source Settings - Office Mode	137
Selecting a Scan Area - Office Mode	137
Available Image Adjustments - Office Mode	139
Scanning in Professional Mode	141
Available Document Source Settings - Professional Mode	144
Available Image Types - Professional Mode	144
Selecting a Scan Area - Professional Mode	144
Available Image Adjustments - Professional Mode	147
Selecting a Scan Size - Professional Mode	149
Image Preview Guidelines	152
Scan Resolution Guidelines	152
Selecting Scan File Settings	153
Available Scanned File Types and Optional Settings	155
Scanning with OS X Using Image Capture	156
Available Scan Settings - OS X Image Capture	158
Faxing	159
Connecting a Telephone or Answering Machine	159
Setting Up Fax Features	165
Setting Up Fax Features Using the Product Control Panel	166
Selecting Your Country or Region	166
Selecting the Date and Time	167
Using the Fax Setup Wizard	169
Selecting the Line Type	172
Setting the Number of Rings to Answer	174
Selecting Fax Output Settings	175
Output Settings - Fax	178
Selecting Advanced Fax Settings	179
Basic Settings - Fax	180
Send Settings - Fax	181
Receive Settings - Fax	182
Security Settings - Fax	182
Printing Fax Reports	183
Fax Report Options	184
Setting Up Fax Features Using the Fax Utility - Windows	184
Setting Up Fax Features Using the Fax Utility - OS X	186
Setting Up Contacts and Contact Groups	187
Setting Up Contacts Using the Product Control Panel	188
Creating a Contact	188
Editing or Deleting a Contact	191
Creating a Contact Group	192
Editing or Deleting a Group	194
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	196
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	199
Sending Faxes	201
Sending Faxes from the Product Control Panel	201
Faxing from the Control Panel	202
Fax Send Settings	204
Dialing Fax Numbers from a Connected Telephone	205
Sending a Fax at a Specified Time	205
Sending a Fax on Demand	207
Sending a Stored Fax	208
Sending Faxes Using the Fax Utility - Windows	210
Sending Faxes Using the Fax Utility - OS X	213
Receiving Faxes	216
Fax Reception	216
Receiving Faxes Automatically	217
Receiving Faxes Manually	217
Receiving a Fax by Polling	217
Viewing a Fax on the LCD Screen	218
Checking Fax Status	219
Using Memory Cards and USB Devices With Your Product	221
Inserting a Memory Card	221
Memory Card Types	222
Memory Card and USB Device File Specifications	222
Removing a Memory Card	223
Connecting and Using a USB Flash Drive or External Device	224
Viewing and Printing From the LCD Screen	224
Viewing and Printing Individual JPEG Photos	225
Printing All JPEG Photos	226
Viewing and Printing TIFF Files	227
Photo Adjustment Options - Device Mode	228
Print Setting Options - Device Mode	229
Transferring Photos on a Memory Card or USB Device	230
Configuring the Memory Device Interfaces	230
Transferring Files from a Memory Device to Your Computer	232
Charging a USB Device Using Your Product	232
Replacing Ink Cartridges and Maintenance Boxes	234
Check Cartridge and Maintenance Box Status	234
Checking Cartridge Status on the LCD Screen	234
Checking Cartridge and Maintenance Box Status with Windows	236
Checking Cartridge and Maintenance Box Status with OS X	239
Purchase Epson Ink Cartridges and Maintenance Box	241
Ink Cartridge and Maintenance Box Part Numbers	241
Removing and Installing Ink Cartridges	242
Printing With Black Ink and Expended Color Cartridges	246
Printing With Expended Color Cartridges - Windows	246
Printing With Expended Color Cartridges - OS X	247
Conserving Low Black Ink with Windows	248
Replacing the Maintenance Box	249
Adjusting Print Quality	253
Print Head Maintenance	253
Print Head Nozzle Check	253
Checking the Nozzles Using the Product Control Panel	253
Checking the Nozzles Using a Computer Utility	256
Print Head Cleaning	258
Cleaning the Print Head Using the Product Control Panel	258
Cleaning the Print Head Using a Computer Utility	259
Print Head Alignment	262
Aligning the Print Head Using the Product Control Panel	262
Aligning the Print Head Using a Computer Utility	263
Cleaning the Paper Guide	264
Cleaning and Transporting Your Product	266
Cleaning Your Product	266
Transporting Your Product	268
Solving Problems	270
Checking for Software Updates	270
Product Status Messages	271
Status Menu Error Codes	273
Running a Product Check	274
Resetting Control Panel Defaults	276
Solving Setup Problems	277
Noise After Ink Installation	278
Software Installation Problems	278
Solving Network Problems	278
Product Cannot Connect to a Wireless Router or Access Point	279
Network Software Cannot Find Product on a Network	280
Product Does Not Appear in OS X Printer Window	281
Cannot Print Over a Network	281
Cannot Scan Over a Network	282
Solving Copying Problems	283
Product Makes Noise, But Nothing Copies	284
Product Makes Noise When It Sits for a While	284
Solving Paper Problems	284
Paper Feeding Problems	284
Paper Jam Problems Inside the Product	285
Paper Jam Problems in the Paper Cassette	288
Paper Jam Problems in the Duplexer (Rear Cover)	289
Document Jams in the Automatic Document Feeder	293
Paper Ejection Problems	297
Solving Problems Printing from a Computer	298
Nothing Prints	298
Product Icon Does Not Appear in Windows Taskbar	299
Error After Cartridge Replacement	299
Printing is Slow	300
Solving Page Layout and Content Problems	301
Inverted Image	301
Too Many Copies Print	302
Blank Pages Print	302
Incorrect Margins on Printout	302
Border Appears on Borderless Prints	303
Incorrect Characters Print	304
Incorrect Image Size or Position	304
Slanted Printout	305
Solving Print Quality Problems	305
White or Dark Lines in Printout	305
Blurry or Smeared Printout	306
Faint Printout or Printout Has Gaps	308
Grainy Printout	308
Incorrect Colors	309
Solving Scanning Problems	310
Scanning Software Does Not Operate Correctly	310
Cannot Start Epson Scan	311
Solving Scanned Image Quality Problems	312
Image Consists of a Few Dots Only	312
Line of Dots Appears in All Scanned Images	313
Straight Lines in an Image Appear Crooked	313
Image is Distorted or Blurry	313
Image Colors are Patchy at the Edges	314
Image is Too Dark	314
Back of Original Image Appears in Scanned Image	314
Ripple Patterns Appear in an Image	314
Scanned Image Colors Do Not Match Original Colors	315
Scan Area is Not Adjustable in Thumbnail Preview	315
Scanned Image Edges are Cropped	315
Solving Faxing Problems	316
Cannot Send or Receive Faxes	316
Cannot Receive Faxes with a Telephone Connected to Your Product	317
Solving Memory Card Problems	317
Memory Card Does Not Fit Into a Slot	318
Cannot View or Print Photos from a Memory Card or Device	318
Cannot Transfer Photos To or From a Memory Card or Device	319
Cannot Access Memory Card From a Networked Mac	319
When to Uninstall Your Product Software	319
Uninstalling Product Software - Windows	319
Uninstalling Product Software - OS X	321
Where to Get Help	321
Technical Specifications	323
Windows System Requirements	323
OS X System Requirements	324
Printing Specifications	324
Scanning Specifications	325
Automatic Document Feeder (ADF) Specifications	325
Fax Specifications	326
Paper Specifications	326
Printable Area Specifications	328
Ink Cartridge Specifications	329
Memory Card Specifications	330
Dimension Specifications	331
Electrical Specifications	332
Environmental Specifications	333
Interface Specifications	333
Network Interface Specifications	334
Safety and Approvals Specifications	335
Notices	336
General Product Safety Instructions	336
Ink Cartridge Safety Instructions	338
LCD Screen Safety Instructions	339
Wireless Connection Safety Instructions	339
Telephone Equipment Safety Instructions	339
FCC Compliance Statement	340
Software Notice	342
Trademarks	344
Copyright Notice	345
libTIFF Software Acknowledgment	346
A Note Concerning Responsible Use of Copyrighted Materials	346
Default Delay Times for Power Management for Epson Products	346