Epson WorkForce WF-7010 Start Here - Page 3

2 Insert your product CD. 3 Windows: If you see the AutoPlay window, click Run Setup.exe. If you see the User Account Control screen, click Yes or Continue. Mac OS® X: Double-click the Epson icon. 4 Windows: Click Install and follow the on-screen instructions. Mac OS X: Click Continue and follow the on-screen instructions. Epson technical support Visit epson.com/support (U.S.) or epson.ca/support (Canada) where you can download drivers, view manuals, get FAQs, or e-mail Epson. You may also speak with a support specialist by calling: • U.S.: (562) 276-7202, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM Saturday • Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Recycling Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle for information on how to return your products for proper disposal. Any problems? Network setup and printing problems • Press the button to print a network status sheet. Verify that the network settings are correct. • Disable the firewall temporarily to see if that may be causing the problem. Contact your firewall manufacturer for assistance. Setup is unable to find my printer after connecting it with a USB cable. Make sure it is securely connected as shown: Any questions? User's Guide Click the icon on your desktop (or in the Applications/Epson Software/Guide folder on Mac OS X) to access the online User's Guide, software downloads, Epson Supplies Central®, and more (requires an Internet connection). If you don't have a User's Guide icon, you can install it from the CD or go to the Epson website, as described under "Epson technical support." Print quality problems • Make sure your paper is loaded printable side down in the cassette (usually the whiter, brighter, or glossy side). • If you notice light or dark bands across your printouts or they are too faint, run a nozzle check to see if the print head needs cleaning. See the online User's Guide for more information. • The ink cartridges may be low on ink. Check your cartridge levels and replace cartridges, if necessary. See the online User's Guide for more information. On-screen help with your software Select Help or ? when you're using your software.