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Epson XP-410 User Manual - Page 214

Solving Scanning Problems, Scanning Software Does Not Operate Correctly

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• For best results, use genuine Epson ink and paper. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Related references Available EPSON Papers Related tasks Selecting Advanced Print Settings - Windows Managing Color - Mac OS X Related topics Replacing Ink Cartridges Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. Note: With Mac OS X 10.6, 10.7, or 10.8, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads). Parent topic: Solving Scanning Problems 214

Section	Page
Contents	3
Product Basics	12
Setting Up the Control Panel	12
Control Panel Buttons and Lights	12
Adjusting Control Panel Position	13
Changing LCD Screen Language	13
Turning Off Control Panel Sounds	14
Product Parts Locations	15
Product Parts - Top	15
Product Parts - Inside	17
Product Parts - Back	18
The Power Off and Sleep Timers	18
Changing the Power Off and Sleep Timer Settings From the Control Panel	18
Changing the Power Off and Sleep Timer Settings - Windows	20
Changing the Power Off and Sleep Timer Settings - Mac OS X	21
Epson Connect Solutions for Smartphones, Tablets, and More	22
Using Epson Email Print	23
Using the Epson iPrint Mobile App	23
Using Epson Remote Print	23
Using Epson Scan to Cloud	24
Using Google Cloud Print	24
Using AirPrint	25
Wi-Fi Networking	26
Wi-Fi Infrastructure Mode Setup	26
Selecting Wireless Network Settings From the Control Panel	27
Wi-Fi Direct Mode Setup	29
Enabling Wi-Fi Direct Mode	30
Wi-Fi Protected Setup (WPS)	33
Using WPS to Connect to a Network	33
Printing a Network Status Sheet	35
Changing or Updating Network Connections	36
Accessing the Web Config Utility	36
Changing a USB Connection to a Wi-Fi Connection	37
Connecting to a New Wi-Fi Router	37
Disabling Wi-Fi Features	38
Loading Paper	39
Loading Paper for Documents	39
Loading Paper for Photos	42
Loading Envelopes	45
Paper Loading Capacity	48
Available EPSON Papers	49
Borderless Paper Type Compatibility	50
Paper or Media Type Settings	51
Placing Originals on the Product	52
Placing Originals on the Scanner Glass	52
Copying	54
Copying Documents or Photos	54
Paper Type Settings - Copying	56
Paper Size Settings - Copying	56
Copying Options	57
Copying and Restoring Photos	57
Printing From a Computer	60
Printing with Windows	60
Selecting Basic Print Settings - Windows	60
Basic Print Options - Windows	63
Selecting Advanced Print Settings - Windows	63
Advanced Print Quality Settings - Windows	65
Advanced Print Options - Windows	66
Color Management Options - Windows	66
Selecting Print Layout Options - Windows	67
Selecting a Printing Preset - Windows	69
Printing Your Document or Photo - Windows	70
Checking Print Status - Windows	71
Selecting Default Print Settings - Windows	72
Changing the Language of the Printer Software Screens	73
Changing Automatic Update Options	75
Printing with Mac OS X	75
Selecting Basic Print Settings - Mac OS X	76
Print Quality Settings - Mac OS X	79
Print Options - Mac OS X	80
Selecting Page Setup Settings - Mac OS X	80
Selecting Print Layout Options - Mac OS X	81
Managing Color - Mac OS X	82
Color Matching and Color Options - Mac OS X	83
Selecting Printing Preferences - Mac OS X	84
Printing Preferences - Mac OS X	84
Printing Your Document or Photo - Mac OS X	85
Checking Print Status - Mac OS X	86
Cancelling Printing Using a Product Button	87
Scanning	88
Starting a Scan	88
Starting a Scan Using the Product Control Panel	88
Changing Default Scan Button Settings	90
Starting a Scan Using the Epson Scan Icon	90
Starting a Scan from a Scanning Program	92
Selecting Epson Scan Settings	94
Scan Modes	94
Selecting the Scan Mode	95
Scanning in Full Auto Mode	95
Available Image Adjustments - Full Auto Mode	98
Scanning in Home Mode	98
Selecting a Scan Area - Home Mode	101
Available Image Adjustments - Home Mode	104
Selecting a Scan Size - Home Mode	105
Scanning in Office Mode	107
Selecting a Scan Area - Office Mode	109
Available Image Adjustments - Office Mode	111
Scanning in Professional Mode	112
Available Image Types - Professional Mode	115
Selecting a Scan Area - Professional Mode	115
Available Image Adjustments - Professional Mode	118
Selecting a Scan Size - Professional Mode	120
Image Preview Guidelines	123
Scan Resolution Guidelines	123
Selecting Scan File Settings	124
Available Scanned File Types and Optional Settings	125
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	126
Available Scan Settings - Mac OS X Image Capture	128
Scanning Special Projects	128
Scanning to a PDF File	128
Restoring Photo Colors as You Scan	131
Using Memory Cards With Your Product	133
Inserting a Memory Card	133
Memory Card Types	134
Memory Card File Specifications	134
Removing a Memory Card	135
Printing from a Memory Card	136
Viewing and Printing Photos	136
Viewing and Printing Individual Photos	136
Viewing and Printing Individual Photos Using the Slide Show	138
Cropping Photos Displayed on the LCD Screen	140
Print Setting Options - Photo Mode	141
Printing Photo Layouts From a Memory Card	141
Photo Layout Options	144
Scanning to a Memory Card	144
Transferring Photos on a Memory Card	145
Setting Up File Sharing for Photo Transfers From Your Computer	145
Transferring Photos from a Memory Card to Your Computer	145
Printing Personalized Projects	147
Printing Lined Paper and Graph Paper	147
Printing Personalized Note Paper	149
Printing Calendar Pages	151
Replacing Ink Cartridges	154
Check Cartridge Status	154
Checking Cartridge Status on the LCD Screen	154
Checking Cartridge Status with Windows	156
Checking Cartridge Status with Mac OS X	158
Purchase Epson Ink Cartridges	160
Ink Cartridge Part Numbers	160
Removing and Installing Ink Cartridges	161
Replacing Ink Cartridges Using a Computer Utility	166
Printing With Black Ink and Expended Color Cartridges	167
Printing With Expended Color Cartridges - Windows	168
Printing With Expended Color Cartridges - Mac OS X	168
Conserving Low Black Ink with Windows	170
Adjusting Print Quality	171
Print Head Maintenance	171
Print Head Nozzle Check	171
Checking the Nozzles Using the Product Control Panel	171
Checking the Nozzles Using a Computer Utility	174
Print Head Cleaning	175
Cleaning the Print Head Using the Product Control Panel	176
Cleaning the Print Head Using a Computer Utility	178
Print Head Alignment	180
Aligning the Print Head Using the Product Control Panel	181
Aligning the Print Head Using a Computer Utility	183
Cleaning the Paper Path	184
Cleaning and Transporting Your Product	186
Cleaning Your Product	186
Transporting Your Product	186
Solving Problems	189
Checking for Software Updates	189
Product Status Messages	190
Running a Product Check	191
Resetting Control Panel Defaults	192
Solving Setup Problems	194
Noise After Ink Installation	194
Software Installation Problems	194
Control Panel Setup Problems	195
Solving Network Problems	195
Product Cannot Connect to a Wireless Router or Access Point	195
Network Software Cannot Find Product on a Network	196
Product Does Not Appear in Mac OS X Printer Window	197
Cannot Print Over a Network	198
Cannot Scan Over a Network	198
Solving Copying Problems	199
Product Makes Noise, But Nothing Copies	199
Product Makes Noise When It Sits for a While	200
Solving Paper Problems	200
Paper Feeding Problems	200
Paper Jam Problems	201
Paper Ejection Problems	202
Solving Problems Printing from a Computer	202
Nothing Prints	203
Product Icon Does Not Appear in Windows Taskbar	204
Error After Cartridge Replacement	204
Printing is Slow	205
Solving Page Layout and Content Problems	206
Inverted Image	206
Too Many Copies Print	206
Blank Pages Print	207
Incorrect Margins on Printout	207
Border Appears on Borderless Prints	208
Incorrect Characters Print	208
Incorrect Image Size or Position	209
Slanted Printout	210
Solving Print Quality Problems	210
White or Dark Lines in Printout	210
Blurry or Smeared Printout	211
Faint Printout or Printout Has Gaps	212
Grainy Printout	213
Incorrect Colors	213
Solving Scanning Problems	214
Scanning Software Does Not Operate Correctly	214
Cannot Start Epson Scan	215
Solving Scanned Image Quality Problems	216
Image Consists of a Few Dots Only	216
Line of Dots Appears in All Scanned Images	217
Straight Lines in an Image Appear Crooked	217
Image is Distorted or Blurry	217
Image Colors are Patchy at the Edges	218
Image is Too Dark	218
Back of Original Image Appears in Scanned Image	218
Ripple Patterns Appear in an Image	218
Image is Scanned Upside-Down	219
Scanned Image Colors Do Not Match Original Colors	219
Scan Area is Not Adjustable in Thumbnail Preview	219
Scanned Image Edges are Cropped	220
Solving Memory Card Problems	220
Memory Card Does Not Fit Into a Slot	220
Cannot View or Print Photos from a Memory Card	220
Cannot Transfer Photos To or From a Memory Card	221
When to Uninstall Your Product Software	222
Uninstalling Product Software - Windows	222
Uninstalling Product Software - Mac OS X	223
Where to Get Help	223
Technical Specifications	225
Windows System Requirements	225
Mac System Requirements	226
Printing Specifications	226
Scanning Specifications	226
Paper Specifications	227
Printable Area Specifications	228
Ink Cartridge Specifications	229
Memory Card Specifications	230
Dimension Specifications	231
Electrical Specifications	231
Environmental Specifications	232
Interface Specifications	232
Network Interface Specifications	232
Safety and Approvals Specifications	233
Notices	234
Important Safety Instructions	234
General Product Safety Instructions	234
Ink Cartridge Safety Instructions	236
LCD Screen Safety Instructions	237
Wireless Connection Safety Instructions	237
FCC Compliance Statement	237
Software Notice	238
Trademarks	242
Copyright Notice	242
libTIFF Software Acknowledgment	243
A Note Concerning Responsible Use of Copyrighted Materials	243
Default Delay Times for Power Management for Epson Products	243