Epson XP-410 Quick Guide and Warranty - Page 18

Network Problems ■ Try connecting to the router or access point with your computer or another device to confirm that it is working correctly. ■ Try resetting the router (turn it off and then on), then try to connect to it again. ■ Print a Network Status Sheet (see page 18). Verify that the network settings are correct and check the signal strength. If it is poor, try moving the product closer to your router or access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet. ■ If your wireless router doesn't broadcast its network name (SSID), see your online User's Guide for instructions on manually entering your wireless network name. ■ If your wireless router has security enabled, make sure you entered the WEP key or WPA passphrase correctly. ■ When using TCP/IP, make sure your network's DHCP option is enabled (your router manufacturer will be able to assist you with this setting). ■ Remove and reinsert the CD or download the installer again to reinstall your product software. ■ Disable the firewall temporarily to see if that may be causing the problem. Contact your firewall manufacturer for assistance. Cannot scan over the network ■ If you cannot scan from the product's control panel, make sure you restarted your computer after installing the product software. Make sure Epson Event Manager is not being blocked by your firewall or security software. Try turning off the firewall. ■ If you are scanning a large document at high resolution, a communication error may occur. If the scan did not complete, lower the resolution. ■ If network communication was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the printer off and back on, and then try restarting Epson Scan. Check the Timeout Setting in Epson Scan Settings. For details, see the Epson Scan Help. ■ Make sure Epson Event Manager is set up to communicate with your product. Print a Network Status Sheet 1. Press if necessary and select F Setup. 2. Select Wi-Fi Settings, then select Confirm Wi-Fi Settings. 3. Press x, then press x again to print a network status sheet. 18 Problems and Solutions