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Epson XP-850 User Manual - Page 287

Running a Product Check, LCD screen message, Condition/solution, Dial Tone Detection, Parent topic - firmware

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LCD screen message Condition/solution No dial tone detected. Run Check Fax Connection under Fax Settings in Setup menu. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting. Combination of IP address and subnet mask is invalid. See your documentation. There is a problem with the network connection to your product. Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from Epson's support website. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Fax Communications Options Where to Get Help Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer Paper Jams in the Automatic Document Feeder Related topics Loading Paper Placing Originals on the Product Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home button, if necessary. 4. Press the left or right arrow button and then select Setup. 287

Section	Page
Front	1
Contents	3
Product Basics	16
Setting Up the Control Panel	16
Control Panel Buttons and Lights	16
Adjusting Control Panel Position	17
Changing LCD Screen Language	17
Turning Off Control Panel Sounds	18
Product Parts Locations	18
Product Parts - Top	19
Product Parts - Front	21
Product Parts - Inside	23
Product Parts - Back	23
The Sleep Timer	24
Changing the Sleep Timer Setting From the Control Panel	24
Changing the Sleep Timer Setting - Windows	26
Changing the Sleep Timer Setting - Mac OS X	27
EPSON Connect Solutions	28
Using EPSON Email Print	28
Using the EPSON iPrint Mobile App	28
Using EPSON Remote Print	29
Using EPSON Scan to Cloud	29
Using AirPrint	30
Using Google Cloud Print	30
Selecting Wireless Network Settings From the Control Panel	32
Loading Paper	35
Loading Paper in Cassette 1 (Upper Cassette)	35
Loading Paper in Cassette 2 (Lower Cassette)	38
Loading Paper in the Rear Paper Feed Slot	42
Loading Envelopes	46
Paper Loading Capacity	49
Available EPSON Papers	50
Borderless Paper Type Compatibility	52
Paper or Media Type Settings	53
Placing Originals on the Product	54
Placing Originals on the Scanner Glass	54
Placing Originals in the Automatic Document Feeder	55
Copying	59
Copying Documents or Photos	59
Paper Type Settings - Copying	60
Paper Size Settings - Copying	61
Copying Options	61
Copying and Restoring Photos	64
Printing From a Computer	66
Printing with Windows	66
Selecting Basic Print Settings - Windows	66
Paper Source Options - Windows	69
Basic Print Options - Windows	69
Selecting Advanced Print Settings - Windows	70
Advanced Print Quality Settings - Windows	72
Advanced Print Options - Windows	72
Color Management Options - Windows	73
Selecting Print Layout Options - Windows	73
Selecting a Printing Preset - Windows	75
Selecting Double-sided Printing Settings - Windows	77
Double-sided Printing Options - Windows	79
Print Density Adjustments - Windows	80
Printing Your Document or Photo - Windows	80
Checking Print Status - Windows	81
Selecting Default Print Settings - Windows	82
Changing the Language of the Printer Software Screens	83
Changing Automatic Update Options	85
Printing with Mac OS X	85
Selecting Basic Print Settings - Mac OS X	86
Paper Source Options - Mac OS X	89
Print Quality Settings - Mac OS X	89
Print Options - Mac OS X	90
Selecting Page Setup Settings - Mac OS X	90
Selecting Print Layout Options - Mac OS X	91
Selecting Double-sided Printing Settings - Mac OS X	92
Double-sided Printing Options and Adjustments - Mac OS X	94
Managing Color - Mac OS X	95
Color Matching and Color Options - Mac OS X	96
Selecting Printing Preferences - Mac OS X	97
Printing Preferences - Mac OS X	98
Printing Your Document or Photo - Mac OS X	99
Checking Print Status - Mac OS X	99
Cancelling Printing Using a Product Button	100
Scanning	101
Starting a Scan	101
Starting a Scan Using the Product Control Panel	101
Scan to Memory Card Options	103
Changing Default Scan Button Settings	104
Starting a Scan Using the EPSON Scan Icon	104
Starting a Scan from a Scanning Program	107
Selecting EPSON Scan Settings	108
Scan Modes	109
Selecting the Scan Mode	109
Scanning in Office Mode	110
Available Document Source Settings - Office Mode	112
Selecting a Scan Area - Office Mode	113
Available Image Adjustments - Office Mode	115
Scanning in Home Mode	116
Selecting a Scan Area - Home Mode	119
Available Image Adjustments - Home Mode	122
Selecting a Scan Size - Home Mode	123
Scanning in Professional Mode	125
Available Document Source Settings - Professional Mode	128
Available Image Types - Professional Mode	128
Selecting a Scan Area - Professional Mode	129
Available Image Adjustments - Professional Mode	132
Selecting a Scan Size - Professional Mode	134
Image Preview Guidelines	137
Scan Resolution Guidelines	137
Selecting Scan File Settings	138
Available Scanned File Types and Optional Settings	139
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	140
Available Scan Settings - Mac OS X Image Capture	142
Scanning Special Projects	142
Scanning to a PDF File	142
Restoring Photo Colors as You Scan	145
Convert Scanned Documents to Editable Text (OCR)	146
Scanning Using OCR - Windows	146
Scanning Using OCR - Mac OS X	148
Faxing	151
Connecting a Telephone or Answering Machine	151
Setting Up Fax Features	154
Setting Up Fax Features Using the Product Control Panel	155
Selecting Your Country or Region	155
Selecting the Date and Time	157
Entering Fax Header Information	159
Entering Numbers and Characters for Faxing	161
Selecting Fax Send and Receive Settings	162
Selecting Fax Communication Settings	163
Printing Fax Reports	164
Restoring Default Fax Settings	166
Fax Send Options	167
Fax Receive Options	167
Fax Communications Options	168
Fax Report Options	169
Restore Default Settings Options	170
Setting Up Fax Features Using the Fax Utility - Windows	170
Setting Up Fax Features Using the Fax Utility - Mac OS X	172
Setting Up Speed Dial and Group Dial Lists	173
Setting Up Speed/Group Dial Lists Using the Product Control Panel	174
Creating Speed Dial List Entries	174
Printing Your Speed Dial List	176
Creating Group Dial List Entries	177
Printing Your Group Dial List	179
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	180
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac OS X	184
Sending Faxes	186
Sending Faxes from the Product Control Panel	186
Manually Dialing or Redialing Fax Numbers	186
Selecting Fax Numbers from Speed or Group Dial Lists	188
Dialing Fax Numbers from a Connected Telephone	189
Broadcasting a Fax	191
Sending a Fax at a Specified Time	192
Fax Sending Options	193
Sending Faxes Using the Fax Utility - Windows	194
Sending Faxes Using the Fax Utility - Mac OS X	196
Receiving Faxes	199
Fax Reception	199
Receiving Faxes Automatically (Auto Answer)	200
Receiving Faxes Manually	200
Using Memory Cards With Your Product	202
Inserting a Memory Card	202
Memory Card Types	203
Memory Card File Specifications	204
Removing a Memory Card	204
Printing from a Memory Card	205
Viewing and Printing Photos	205
Viewing and Printing Photos	206
Cropping Photos Displayed on the LCD Screen	207
Photo Adjustment Options - Memory Card	207
Print Setting Options - Memory Card	209
Paper Type Settings - Memory Card	210
Printing Photo Layouts from a Memory Card	211
Photo Layout Options	213
Printing Photo Greeting Cards	213
Creating and Printing a Greeting Card Template	213
Printing a Greeting Card from a Template	215
Transferring Photos on a Memory Card	216
Setting Up File Sharing for Photo Transfers From Your Computer	216
Transferring Photos from a Memory Card to Your Computer	217
Using an External Device with Your Product	218
Printing from a Camera Connected to Your Product	218
Selecting Print and Photo Adjustment Settings	218
Print Settings - Camera	221
Photo Adjustments - Camera	223
Connecting and Printing from a Camera	224
Viewing or Printing from a USB Flash Drive or External Device	225
USB Device File Specifications	226
Connecting and Using a USB Flash Drive or External Device	226
Printing Personalized Projects	227
Printing Coloring Book Pages	227
Printing Personalized Note Paper	229
Printing Lined Paper and Graph Paper	231
Printing on CDs/DVDs	233
CD/DVD Printing Features	233
Loading a CD/DVD	233
Removing a Printed CD/DVD	236
Placing a CD/DVD on the Scanner Glass	237
Copying onto a CD/DVD	237
Printing Photos from a Memory Card Onto a CD/DVD	239
Printing a Jewel Case Insert from a Memory Card	240
Printing on CDs/DVDs from a Computer	242
Printing on a CD/DVD with Windows	242
Designing a CD/DVD - Windows	242
Printing Your CD/DVD Design - Windows	243
Adjusting CD/DVD Print Position - Windows	244
Adjusting CD/DVD Print Quality - Windows	246
Printing on a CD/DVD with Mac OS X	247
Designing a CD/DVD - Mac OS X	248
Printing Your CD/DVD Design - Mac OS X	249
Adjusting CD/DVD Print Position - Mac OS X	249
Adjusting CD/DVD Print Quality - Mac OS X	251
Replacing Ink Cartridges	253
Check Cartridge Status	253
Checking Cartridge Status on the LCD Screen	253
Checking Cartridge Status with Windows	254
Checking Cartridge Status with Mac OS X	257
Purchase EPSON Ink Cartridges	258
Ink Cartridge Part Numbers	258
Removing and Installing Ink Cartridges	259
Conserving Low Black Ink with Windows	263
Adjusting Print Quality	265
Print Head Maintenance	265
Print Head Nozzle Check	265
Checking the Nozzles Using the Product Control Panel	265
Checking the Nozzles Using a Computer Utility	267
Print Head Cleaning	270
Cleaning the Print Head Using the Product Control Panel	270
Cleaning the Print Head Using a Computer Utility	272
Print Head Alignment	275
Aligning the Print Head Using the Product Control Panel	276
Aligning the Print Head Using a Computer Utility	277
Cleaning the Paper Path	280
Cleaning and Transporting Your Product	281
Cleaning Your Product	281
Transporting Your Product	282
Solving Problems	285
Checking for Software Updates	285
Product Status Messages	286
Running a Product Check	287
Resetting Control Panel Defaults	289
Solving Setup Problems	290
Noise After Ink Installation	290
Software Installation Problems	291
Control Panel Setup Problems	291
Solving Network Problems	291
Product Cannot Connect to a Wireless Router or Access Point	292
Network Software Cannot Find Product on a Network	293
Product Does Not Appear in Mac OS X Printer Window	293
Cannot Print Over a Network	293
Cannot Scan Over a Network	294
Printing a Network Status Sheet	295
Solving Copying Problems	296
Product Makes Noise, But Nothing Copies	296
Product Makes Noise When It Sits for a While	296
Solving Paper Problems	296
Paper Feeding Problems	297
Paper Jam Problems Inside the Product	297
Paper Jam Problems in the Paper Cassette	299
Paper Jam Problems in the Auto Duplexer	300
Paper Jams in the Automatic Document Feeder	302
Paper Ejection Problems	305
Solving Problems Printing from a Computer	306
Nothing Prints	306
Product Icon Does Not Appear in Windows Taskbar	307
Error After Cartridge Replacement	307
Printing is Slow	308
Solving Page Layout and Content Problems	309
Inverted Image	309
Too Many Copies Print	309
Blank Pages Print	310
Incorrect Margins on Printout	310
Border Appears on Borderless Prints	311
Incorrect Characters Print	311
Incorrect Image Size or Position	312
Slanted Printout	312
Solving Print Quality Problems	313
White or Dark Lines in Printout	313
Blurry or Smeared Printout	314
Faint Printout or Printout Has Gaps	315
Grainy Printout	316
Incorrect Colors	317
Solving Scanning Problems	317
Scanning Software Does Not Operate Correctly	318
Cannot Start EPSON Scan	318
Solving Scanned Image Quality Problems	319
Image Consists of a Few Dots Only	320
Line of Dots Appears in All Scanned Images	320
Straight Lines in an Image Appear Crooked	320
Image is Distorted or Blurry	321
Image Colors are Patchy at the Edges	321
Image is Too Dark	321
Back of Original Image Appears in Scanned Image	322
Ripple Patterns Appear in an Image	322
Scanned Image Colors Do Not Match Original Colors	322
Scan Area is Not Adjustable in Thumbnail Preview	323
Scanned Image Edges are Cropped	323
Solving Memory Card Problems	323
Memory Card Does Not Fit Into a Slot	323
Cannot View or Print Photos from a Memory Card	324
Cannot Transfer Photos To or From a Memory Card	324
Solving Faxing Problems	325
Cannot Send or Receive Faxes	325
Cannot Receive Faxes with a Telephone Connected to Your Product	326
When to Uninstall Your Product Software	326
Uninstalling Product Software - Windows	326
Uninstalling Product Software - Mac OS X	327
Where to Get Help	328
Technical Specifications	330
Windows System Requirements	330
Mac System Requirements	331
Printing Specifications	331
Scanning Specifications	331
Automatic Document Feeder (ADF) Specifications	332
Fax Specifications	332
Paper Specifications	333
Printable Area Specifications	334
Ink Cartridge Specifications	336
Memory Card Specifications	337
Dimension Specifications	339
Electrical Specifications	339
Environmental Specifications	340
Interface Specifications	340
External USB Device Specifications	340
Network Interface Specifications	341
Safety and Approvals Specifications	341
Notices	343
FCC Compliance Statement	343
Software Notice	345
Trademarks	348
Copyright Notice	348
libTIFF Software Acknowledgment	349
A Note Concerning Responsible Use of Copyrighted Materials	349
Default Delay Times for Power Management for EPSON Products	350