Eufy RoboVac 11S RoboVac 11S11S Max15C Max_EU_Manual - Page 12

Clean the Swivel Wheel Wheel Axle • You can clean the swivel wheel with water. • Use the swivel wheel only when it is completely dry. Troubleshooting Frequently asked questions: The solutions below are for general questions. If your problem persists, visit www.eufylife.com or contact [email protected] for help. Problems RoboVac cannot be activated. 20 EN Solutions • Make sure the main power switch is set to the "I" (On) position. • Make sure the battery is fully charged. • Replace the batteries (2 AAA) in the remote control. • Make sure the remote control is within range (16 ft/5 m) of RoboVac. • If you still have trouble, turn off the main power switch and then turn it back on. Problems Solutions The remote control does not work. • Replace the batteries in the remote control. • Make sure RoboVac is turned on and fully charged. • Make sure the remote control is within range (16 ft/5 m) of RoboVac. RoboVac stops working suddenly. • Check if RoboVac is trapped or stuck on an obstacle. • Check if the battery level is too low. • Check the "Error Tones" section to find the solution. • If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on. You cannot schedule cleanings. • Make sure the main power switch on the bottom of RoboVac is turned on. • Make sure the time, time of day (AM/ PM), and the scheduled time on the remote controller have been set correctly. • Check if RoboVac's power is too low to start cleaning. Suction power is weak. • Check if any obstructions are blocking the suction inlet. • Empty the dust collector. • Clean the filters with a vacuum cleaner or a cleaning brush. • Check if the filters are wet due to water or other liquid on the floor. Air-dry the filters completely before use. Problems Solutions RoboVac cannot be charged. • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. • Check if the indicator on RoboVac is solid red and there is no beep during charging. If yes, it indicates the battery has failed. Reinstall the battery, then turn RoboVac on and off. If the problem persists, contact the eufy service center to repair or replace the battery. • Dust off the charging contact pins with a dry cloth. • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base. RoboVac cannot return to the Charging Base. • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. • Clean the charging contact pins. The rolling brush does not rotate. • Clean the rolling brush. • Check if the rolling brush and brush guard have been installed properly. Problems Solutions RoboVac's movements or travel path are abnormal. RoboVac cannot connect to a Wi-Fi network. *Only applicable to 15C Max (T2128) • Clean the sensors carefully with a dry cloth. • Restart RoboVac by turning the power switch off and on. • Make sure you entered the Wi-Fi password correctly. • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength. • Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. Error Tones When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing. Flashing red indicator light Error Tone One beep Two beeps Cause Solution RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in midair). Restart cleaning in a new location. RoboVac's bumper is stuck. Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath. EN 21