Eufy RoboVac 11c RoboVac 11c_Manual_EN - Page 13

Wi-Fi Connection Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements. Wi-Fi Setup Requirements RoboVac: • RoboVac is fully charged and the main power switch on the side of RoboVac is turned on. • Wi-Fi status light flashes blue slowly. Wi-Fi network: • Use the correct password for your network. • Do not use a VPN (Virtual Private Network) or Proxy Server. • Your Wi-Fi router supports 802.11 b/g/n and IPv4 protocol. • Your router is either 2.4GHz or a dual band router that is configured to support 2.4 GHz. RoboVac does not support 5 GHz band. - If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5 GHz mixed network, switch to a 2.4 GHz network for Wi-Fi setup. You can switch back once your setup is complete. - When connecting to a hidden network, make sure that you have used the correct network name, SSID (case sensitive), and that the wireless frequency is 2.4GHz. - When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network. - The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers. • Network Security Requirement - WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. - WEP EAP (Enterprise Authentication Protocol) is not supported. • Wi-Fi Channels - The FCC requires all wireless devices in the United States are operated on wireless spectrum channels 1-11. - Some countries outside North America can use spectrum channels above channel 11. Refer to your local regulatory agency to determine which channels are accessible. - A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11. 22 If you cannot control RoboVac with your smartphone, find the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help. Wi-Fi Status Light Cause Solution Solid blue RoboVac has connected to your router, but cannot access the Internet • Check if your router is connected to the Internet. • Check with your Internet provider to see if there is any Internet connection problem. Flashing blue quickly • Check if you have modified your network name and password. RoboVac cannot connect to your • Reset the Wi-Fi connection if wireless router. necessary. Refer to this section "Use Your RoboVac with EufyHome App > Reset the Wi-Fi connection" Flashing blue slowly Wi-Fi connection is reset or has not been set up before. • Set up Wi-Fi connection with RoboVac. Refer to this section "Use Your RoboVac with EufyHome App". • Reset Wi-Fi connection if necessary. Refer to the section "Use Your RoboVac with EufyHome App > Reset the Wi-Fi connection". • RoboVac is turned off. • Charge RoboVac by attaching it Off • RoboVac's power level is low. to the charging base. Make sure the main power switch on the • RoboVac is in Sleep Mode. side of RoboVac is turned on. Specifications Product Model Input Voltage Power Consumption Battery Type Dust collector capacity Cleaning Time Charging Time Operating Frequency Range Max Radio-Frequency Power Input Output T2103 19 V 0.6 A DC 14.8 V 27 W DC 14.8 V Li-ion 2600 mAh 0.6 L Max 100 mins 300 - 360 mins 2412 MHz - 2484 MHz 2 W 19 V 0.6 A 19 V 0.6 A 23