Eufy RoboVac 30C Max RoboVac 30C Max_US_Manual - Page 19

Clean the Swivel Wheel Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed. Wheel Axle 1 Pull out the swivel wheel. 2 Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity. 3 Reinstall the wheel and push in until it clicks into place. Do not clean the swivel wheel with water. 34 Troubleshooting Problems Solutions RoboVac cannot be activated. The remote control does not work. • Make sure the main power switch is in the ON position. • Make sure the battery is fully charged. • Replace the batteries (2 AAA) in the remote control. • Make sure the remote control is within range (16 ft/5 m) of RoboVac. • If you still have trouble, turn off the main power switch and then turn it back on. • Replace the batteries in the remote control. • Make sure RoboVac is turned on and fully charged. RoboVac stops working suddenly. • Check if RoboVac is trapped or stuck on an obstacle. • Check if the battery level is too low. • If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on. • Make sure the main power switch on the bottom of RoboVac is turned on. • You can set the time of day and scheduled cleaning time via the EufyHome app. You cannot schedule cleanings. • Make sure the scheduled time has been set correctly. • Check if RoboVac's power is too low to start cleaning. • Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app. Suction power is weak. • Check if any obstructions are blocking the suction inlet. • Empty the dust collector. • Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use. • It is a normal phenomenon that RoboVac produces certain sound during cleaning. Arrange your cleaning time properly to avoid being interrupted by the sound. • If a sharp noise is heard, check if the rolling brush is RoboVac produces loud or sharp noises. intertwined by any object. Remove the objects twisted around the rolling brush. • Check if the side brush is intertwined by any objects. Remove the objects twisted around the side brush. • If you still have trouble, contact [email protected] for help. RoboVac cannot be charged. • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. • Dust off the charging contact pins with a dry cloth. • Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base. 35