Eufy RoboVac 30C Max RoboVac 30C Max_US_Manual - Page 21

Solid red indicator light Error Tone Cause Solution One beep Two beeps Three beeps Four beeps RoboVac's left/right wheel is stuck. RoboVac's side brush is stuck. RoboVac's suction fan is stuck. RoboVac's rolling brush is stuck. Turn off RoboVac and remove any hair or debris from the left/right wheel. Turn off RoboVac and remove any hair or debris from the side brush. • Turn off RoboVac, then remove and empty the dust collector. • Make sure the suction inlet is not blocked by any hair or debris. Turn off RoboVac and remove any hair or debris from the rolling brush. Wi-Fi Connection Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements. Wi-Fi Setup Requirements • RoboVac: - RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on. - Wi-Fi status light slowly flashes blue. • Wi-Fi Network: - Use the correct password for your network. - Do not use a VPN (Virtual Private Network) or Proxy Server. - Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol. - You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band. - If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete. - When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network. - When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network. - The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers. Network Security Requirement - WPA and WPA2 using TKIP, PSK, AES/CCMP encryption. 38 Wi-Fi Channels - The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels. - Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible. - A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11. If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help. Wi-Fi Status Light Solid blue Rapidly flashing blue Slowly flashing blue Off Cause RoboVac has connected to your router, but cannot access the Internet. RoboVac cannot connect to your wireless router. Wi-Fi connection is reset or has not been set up before. • RoboVac is turned off. • RoboVac's power level is low. • RoboVac is in Sleep mode. Solutions • Check if your router is connected to the Internet. • Check with your Internet provider to see if there is any Internet connection problem. • Check if you have modified your network name and password. • Reset Wi-Fi connection if necessary. Refer to the "Use Your RoboVac with the EufyHome App > Restore Factory Settings" section in this manual. • Set up Wi-Fi connection with RoboVac. Refer to the "Use Your RoboVac with the EufyHome App" section in this manual. • Reset Wi-Fi connection if necessary. Refer to the "Use Your RoboVac with the EufyHome App > Restore Factory Settings" section in this manual. • Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on. 39