Eufy RoboVac 30C Max RoboVac 30C Max_US_Manual - Page 20

Problems Solutions RoboVac cannot return to the Charging Base. • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base. • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. • Clean the charging contact pins. The rolling brush does not rotate. • Clean the rolling brush. • Check if the rolling brush and brush guard have been installed properly. RoboVac's • Clean the sensors carefully with a dry cloth. movements or travel path are abnormal. • Restart RoboVac by turning the power switch off and on. RoboVac's cleaning time becomes shorter or is less than 100 minutes. Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning. The cleaning time will be affected by the suction mode and floors/ carpets to be cleaned: • Standard suction mode (on hardwood floors): approx. 100 minutes of cleaning • BoostIQ™ mode (on carpeting): approx. 60 minutes of cleaning • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning • If your cleaning time is much less than the time mentioned above, contact eufy customer service for help. RoboVac cannot connect to a Wi-Fi network. • Make sure you entered the Wi-Fi password correctly. • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength. • Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the "Troubleshooting > Wi-Fi connection" section in this manual. You cannot control RoboVac with Amazon Alexa. • Check if there are any Internet connection problems. • Check whether you have installed the Amazon Alexa app onto your smart device and enabled "EufyHome - RoboVac" Skill in the Amazon Alexa app. For details, refer to the "Smart Integrations" page in the EufyHome App. • Make sure you have an EufyHome account and have connected to RoboVac. • Make sure you are using correct Alexa voice-commands. 36 Problems You cannot control RoboVac with the Google Assistant. Solutions • Check if there are any Internet connection problems. • Check if you have installed the Google Home app onto your smart device and initiated the "EufyHome" action in the Google Home app. For details, refer to the "Smart Integrations" page in the EufyHome App. • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words "Ok Google". • Repeat your question. Speak clearly to the Google Assistant. Error Tones When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing. Flashing red indicator light Error Tone Cause Solution One beep • RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air). • RoboVac may be in an extremely large room and the bumper is not registering obstacles. Restart cleaning in a new location. Two beeps RoboVac's bumper is stuck. Tap RoboVac's bumper several times to dislodge any debris that may be trapped underneath. RoboVac can get stuck in the following scenarios: • When RoboVac does not have enough power to reverse when on the edge of a staircase that is covered by a rug. • When RoboVac tries to reverse due to Three beeps exposure to strong sunshine, but cannot reverse due to physical barriers in the way. • When RoboVac reverses due to exposure to strong sunshine, but continues to be exposed to strong sunshine after reversing for 3 seconds. • Restart cleaning in a new location. • Use a physical barrier to block off the problem area. • Clean the drop sensors gently with a dry cloth. Four beeps RoboVac's power level is too low. Manually charge RoboVac for at least 5 hours. 37