Fisher and Paykel CG365DWACX1 CG365 Gas Cooktops USer Guide & Installation - Page 28
Troubleshooting
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US 26 Troubleshooting CA (EN) Troubleshooting chart Problem My cooktop does not light. My burner flames are yellow/slow to start. One of my burners has an uneven flame. My cooktop is sparking. The flame goes out at low settings. Possible solutions Check it is plugged in and there is power to the wall socket. The gas ignitors may be dirty. These can be easily cleaned with a toothbrush and rubbing alcohol. The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. Check the gas supply valve is turned on and the supply to the house is working. Gas should be heard when you turn a burner on. The burner parts may not be located properly. Check the assembly and make sure the burner cap is sitting flat. If you use bottled gas, this may indicate you are getting near the end of the bottle. Check that the burner parts are not blocked with water. The gas pressure may not be correct, check with your service person/installer. Check the burner parts are assembled correctly and that the burner cap is sitting flat on the burner. Your cooktop thinks that the flame has gone out. This could be caused by drafts disturbing the flame eg using a down draft. Check that the ignitor is clean and dry. Your power supply may not be properly grounded or, in an older house, the correct wiring polarity may not have been observed. Check with your service person/installer. Gas supply pressure may be low, check with service person/ installer. Low setting may be incorrect, check with your service person/ installer.