Fisher and Paykel CI304PTX4 User Guide - Page 33

PROBLEM, POSSIBLE CAUSES, WHAT TO DO, Service Centre or Customer

Page 33 highlights

TROUBLESHOOTING PROBLEM Some pans make crackling or clicking noises. The cooktop makes a low humming noise when used on a high heat setting (especially PowerBoost). Fan noise coming from the cooktop. Pans do not become hot and appears in the display. POSSIBLE CAUSES This may be caused by the construction of your cookware (layers of different metals vibrating differently). WHAT TO DO This is normal for induction cookware and does not indicate a fault. This is caused by the technology of induction cooking. A cooling fan built into your cooktop has come on to prevent the electronics from overheating. It may continue to run even after you've turned the cooktop off. The cooktop cannot detect the pan because it is not suitable for induction cooking. This is normal, but the noise should quieten down or disappear completely when you decrease the heat setting. This is normal and needs no action. Do not switch the power to the cooktop off at the wall while the fan is running. Use cookware suitable for induction cooking. See 'Suitable cookware material'. P flashes in the display when you are trying to set PowerBoost. The cooktop or a cooking zone has turned itself off unexpectedly, a tone sounds and an error code is displayed (typically E or Er alternating with one or two digits in the cooking zone displays). The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it. PowerBoost is temporarily unavailable because the cooktop needs to protect itself from overheating. Technical fault. Centre the pan and make sure that its base matches the size of the cooking zone. Allow the cooktop to cool down. Please note down the error letters and numbers, switch the power to the cooktop off at the wall, and contact your Authorized Service Centre or Customer Care with the error code information. 33

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TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Some pans make
crackling or
clicking noises.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is normal for induction
cookware and does not
indicate a fault.
The cooktop makes
a low humming noise
when used on a high
heat setting (especially
PowerBoost).
This is caused by
the technology of
induction cooking.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
Fan noise coming from
the cooktop.
A cooling fan built into your
cooktop has come on to
prevent the electronics from
overheating. It may continue
to run even after you’ve
turned the cooktop off.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
Pans do not become
hot and
appears in
the display.
The cooktop cannot detect
the pan because it is not
suitable for induction cooking.
Use cookware suitable for
induction cooking. See
'Suitable cookware material'.
The cooktop cannot detect
the pan because it is too
small for the cooking zone
or not properly centred
on it.
Centre the pan and
make sure that its base
matches the size of the
cooking zone.
P
flashes in the display
when you are trying to set
PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to
cool down.
The cooktop or a cooking
zone has turned itself off
unexpectedly, a tone
sounds and an error code
is displayed (typically
E
or
Er
alternating with
one or two digits in the
cooking zone displays).
Technical fault.
Please note down the error
letters and numbers,
switch the power to the
cooktop off at the wall, and
contact your Authorized
Service Centre or Customer
Care with the error
code information.
33