Fisher and Paykel DD24DCTX6 User Guide - Page 31

Troubleshooting

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Troubleshooting 29 US CA Problem Unclean dishes Foaming Water leaking DishDrawer® will not open Power failure during cycle. Possible Cause What to do Wash program unsuitable for the load. Spray arm unable to rotate. DishDrawer® overloaded/ incorrectly loaded. Refer to the 'Wash program chart' for a suitable wash program, or the soils were too heavily baked on and dishes may need soaking. Ensure no items are obstructing the spray arm path. Refer to the section on loading. Filter plate/drain filter is incorrectly inserted. Refer to the 'User maintenance instructions' section. Detergent put in the wrong compartment. Excess food not removed from dinnerware prior to loading. Detergent must be placed in the large compartment. Scrape all food scraps off dinnerware prior to loading. Unsuitable detergent. Use recommended brands of dishwasher detergent. Not enough detergent. Refer to the detergent section or the detergent manufacturer's instructions. Spray arm holes are blocked. Clean the spray arm. Filter plate/drain filter is blocked. Insufficient salt in the water softener (DD24-H models only). Incorrect amount of detergent. Too much egg in the wash load. Rinse agent setting too high. Drain hose disconnected from waste pipe. Water inlet hose not properly connected. Other leaks. Childlock feature is on or the Closed drawer option is on, or both. Clean the filter plate and drain filter. Ensure there is enough salt in the water softener and/or increase the water softener setting. Refer to the detergent section or consult the detergent manufacturer's instructions. Increase the amount of detergent. Decrease the rinse agent setting. Reconnect the drain hose to the waste pipe. Ensure the inlet hose is connected securely. Turn water and power supplies to the DishDrawer® off. Call your dealer or Authorized Service Agent. Turn the Childlock off. Hold down the / button until the symbol disappears from the LCD screen or the light above the / button disappears and/or press the button to open the DishDrawer®. Wait until power resumes, cycle will restart in same part of wash program.

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29
Troubleshooting
Problem
Possible Cause
What to do
Unclean dishes
Wash program unsuitable
for the load.
Refer to the ‘Wash program chart’ for a
suitable wash program, or the soils were
too heavily baked on and dishes may need
soaking.
Spray arm unable to rotate.
Ensure no items are obstructing the spray
arm path.
DishDrawer® overloaded/
incorrectly loaded.
Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted.
Refer to the ‘User maintenance instructions’
section.
Detergent put in the wrong
compartment.
Detergent must be placed in the large
compartment.
Excess food not removed
from dinnerware prior to
loading.
Scrape all food scraps off dinnerware prior to
loading.
Unsuitable detergent.
Use recommended brands of dishwasher
detergent.
Not enough detergent.
Refer to the detergent section or the
detergent manufacturer’s instructions.
Spray arm holes are blocked.
Clean the spray arm.
Filter plate/drain filter is
blocked.
Clean the filter plate and drain filter.
Insufficient salt in the
water softener (DD24-H
models only).
Ensure there is enough salt in the water
softener and/or increase the water
softener setting.
Foaming
Incorrect amount of
detergent.
Refer to the detergent section or consult the
detergent manufacturer’s instructions.
Too much egg in the wash
load.
Increase the amount of detergent.
Rinse agent setting too high.
Decrease the rinse agent setting.
Water leaking
Drain hose disconnected
from waste pipe.
Reconnect the drain hose to the waste pipe.
Water inlet hose not
properly connected.
Ensure the inlet hose is connected securely.
Other leaks.
Turn water and power supplies to the
DishDrawer® off.
Call your dealer or
Authorized Service Agent.
DishDrawer® will
not open
Childlock feature is on or
the Closed drawer option is
on, or both.
Turn the Childlock off.
Hold down the
/
button until the
symbol disappears from
the LCD screen or the light above the
/
button disappears and/or press the
button to open the DishDrawer®.
Power failure
during cycle.
Wait until power resumes, cycle will restart in
same part of wash program.
US CA