Foscam FI8909W-NA User Manual - Page 42

Can't access IP camera on internet, 1.5 IP Camera Tool could not find camera's IP, 1.6 UPnP

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WWW.FOSCAM.COM FI8909W User Manual Change another port number Figure 4.2 NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you cannot see live video, try shutting down the firewall or anti-virus software and try again. 4.1.4 Can't access IP camera on internet Possible reasons why camera is not accessible on the internet: 1) ActiveX controller is not installed correctly (see more details: Figure 2.10~Figure 2.12). 2) The port which the camera uses is blocked by a Firewall or Anti-virus software. Try changing to another port number. (Figure 4.2) 3) Port forwarding is not successful (see more details in Quick Installation Guide-How to set DDNS Service settings) Double check these settings and make sure they are correct. 4.1.5 IP Camera Tool could not find camera's IP Verify that the network cable is securely fastened to the camera. Make sure that DHCP is enabled on your router, do not enable MAC address filter. Make sure that the firewall or anti-virus software does not block the camera. You can add the camera as a trusted site on your firewall or anti-virus software. 4.1.6 UPnP always failed UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port forwarding automatically because of the firewall or anti-virus software. It may also be due to the router's security settings. We recommend manually configuring port forwarding the camera can be viewed on the internet. Shenzhen Foscam Intelligent Technology Co., Limited 40 Tel: 86 755 2674 5668 Fax: 86 755 2674 5168

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WWW.FOSCAM.COM
FI8909W User Manual
Change another port
number
Figure 4.2
NOTE:
Make sure that your firewall or anti-virus software does not block the camera or ActiveX.
If you cannot see live video, try shutting down the firewall or anti-virus software and try again.
4.1.4 Can’t access IP camera on internet
Possible reasons why camera is not accessible on the internet:
1) ActiveX controller is not installed correctly (see more details: Figure 2.10~Figure 2.12).
2) The port which the camera uses is blocked by a Firewall or Anti-virus software. Try
changing to another port number. (Figure 4.2)
3) Port forwarding is not successful (see more details in
Quick Installation Guide—How to
set DDNS Service settings
)
Double check these settings and make sure they are correct.
4.1.5 IP Camera Tool could not find camera’s IP
Verify that the network cable is securely fastened to the camera.
Make sure that DHCP is enabled on your router, do not enable MAC address filter.
Make sure that the firewall or anti-virus software does not block the camera. You can add the
camera as a trusted site on your firewall or anti-virus software.
4.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be fail to do port
forwarding automatically because of the firewall or anti-virus software. It may also be due to the
router’s security settings. We recommend manually configuring port forwarding the camera can
be viewed on the internet.
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: 86 755 2674 5668 Fax: 86 755 2674 5168
40