Frigidaire FCCI3627AB Complete Owners Guide - Page 23

23 BEFORE YOU CALL Let us help you troubleshoot your concern! This section will help you with common issues. If you need us, visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do need service, we can get that started for you! 1-800-374-4432 (United States) Frigidaire.com 1-800-265-8352 (Canada) Frigidaire.ca Problem Cause / Solution Entire appliance does not Appliance not connected. Make sure power cord is plugged properly into operate outlet. Check your fuse box or breaker box to make sure the circuit is active. Electrical power outage. Check house lights to be sure. Call your local electric company for service outage information. Cooktop Problems Problem Cooking zone does not heat or does not heat evenly. Cause / Solution Be sure the correct surface control knob is turned on for the element needed. Be sure to use the correct cookware material type for induction cooking. Use cookware specifically identified by the manufacturer to use for induction cooking. If you're not sure, use a magnet to test whether the cookware type will work. If a magnet sticks to the bottom of the cookware, the material type is correct for induction cooking. Be sure to read about pan-sensing in the Induction Cooking section and correct any pan-sensing issues in the checklist provided. Control for the cooking zone does not work. Incorrect cookware used. See "Using Proper Cookware" on page 10. Cookware is the wrong size or incorrectly positioned in the cooking zone. See "Pan Sensing" on page 11 More than one control was pressed at a time. Make sure that when you try to configure the control, nothing is touching another control. Areas of discoloration Mineral deposits from water and food. Remove them using cooktop cleaning with metallic sheen on creme applied to the ceramic surface. Buff with a non-abrasive cloth or sponge. cooktop surface. Scratches or abrasions Coarse particles such as salt or hardened soils between cooktop and utensils on cooktop surface. can cause scratches. Be sure the cooktop surface and bottoms of utensils are clean before use. Small scratches do not affect cooking and will become less visible with time. Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge. Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware. Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge. For more information, see "Cooktop Maintenance" on page 22. Brown streaks or specks on cooktop surface. Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade scraper to remove soil. For more information see "Cooktop Maintenance" on page 21.