Gateway 6010GZ User Guide
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Gateway 6010GZ manual content summary:
- Gateway 6010GZ | User Guide - Page 1
Gateway Notebook User Guide - Gateway 6010GZ | User Guide - Page 2
- Gateway 6010GZ | User Guide - Page 3
Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left 11 Right 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and - Gateway 6010GZ | User Guide - Page 4
72 Cleaning your notebook 73 Cleaning the exterior 73 Cleaning the keyboard 74 Cleaning the notebook screen 74 Cleaning CDs or DVDs 74 ii www.gateway.com - Gateway 6010GZ | User Guide - Page 5
90 Keyboard 92 Memory 92 Memory card reader 93 Modem (dial-up 93 Mouse 97 Networks 97 Passwords 98 PC Cards 98 Power 99 Printer 100 Sound 101 Status indicators 102 Touchpad 102 Video 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help - Gateway 6010GZ | User Guide - Page 6
A Safety, Regulatory, and Legal Information 107 Index 119 iv www.gateway.com - Gateway 6010GZ | User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1 - Gateway 6010GZ | User Guide - Page 8
this manual carefully to familiarize yourself with our range of services and support. problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway - Gateway 6010GZ | User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway 6010GZ | User Guide - Page 10
guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver to locate your drivers. Customer Service Click Customer Service to view information - Gateway 6010GZ | User Guide - Page 11
, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and - Gateway 6010GZ | User Guide - Page 12
located in Help and Support and contain the words you problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway 6010GZ | User Guide - Page 13
Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can research a topic or learn how to perform a task - Gateway 6010GZ | User Guide - Page 14
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com - Gateway 6010GZ | User Guide - Page 15
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9 - Gateway 6010GZ | User Guide - Page 16
Chapter 2: Checking Out Your Gateway Notebook Front Speaker LCD panel release Battery charge Headphone jack Speaker Microphone jack latch indicator Power indicator Component Icon . The built-in speakers are turned off when speakers or headphones are plugged into this jack. 10 www.gateway.com - Gateway 6010GZ | User Guide - Page 17
drive in the notebook, examine the drive tray's plastic cover and compare the logo to those listed in "Identifying drive types" on page 40. www.gateway.com 11 - Gateway 6010GZ | User Guide - Page 18
Out Your Gateway Notebook Right PC Card slot Memory USB ports card reader IEEE 1394 port Ethernet jack USB ports Modem jack Component Icon the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. USB ports - Gateway 6010GZ | User Guide - Page 19
can be plugged into a cable modem, DSL modem, or an Ethernet network jack. For more information, see "Connecting to a cable or DSL modem or to an Ethernet network" on page 24. Plug a modem cable into this jack. For more "Viewing the display on a projector or monitor" on page 46. www.gateway.com 13 - Gateway 6010GZ | User Guide - Page 20
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery latch Battery Memory bay Battery lock System label Hard drive bay Component Icon Battery latch Battery Memory drive is located in this bay. For more information, see "Replacing the hard drive kit" on page 66. 14 www.gateway.com - Gateway 6010GZ | User Guide - Page 21
"Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page - Gateway 6010GZ | User Guide - Page 22
Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key - Gateway 6010GZ | User Guide - Page 23
as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page 3. Accessories To order accessories, visit the - Gateway 6010GZ | User Guide - Page 24
Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 18 www.gateway.com - Gateway 6010GZ | User Guide - Page 25
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the - Gateway 6010GZ | User Guide - Page 26
for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see "Recalibrating the battery" on page 53. 20 www.gateway.com - Gateway 6010GZ | User Guide - Page 27
the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or - Gateway 6010GZ | User Guide - Page 28
serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway Gateway Customer Care at support.gateway.com. Protecting from power source problems a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a - Gateway 6010GZ | User Guide - Page 29
one end of the modem cable into the modem jack right side of your notebook. on the 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your notebook, then start your communications program. www.gateway.com 23 - Gateway 6010GZ | User Guide - Page 30
connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the right side of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com - Gateway 6010GZ | User Guide - Page 31
Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. www - Gateway 6010GZ | User Guide - Page 32
see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then click Turn Off Computer. The Turn Off - Gateway 6010GZ | User Guide - Page 33
10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 27 - Gateway 6010GZ | User Guide - Page 34
. Important If none of the indicators are on, you may need to press FN+F1 to toggle the status lights on and off. 28 www.gateway.com - Gateway 6010GZ | User Guide - Page 35
can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com 29 - Gateway 6010GZ | User Guide - Page 36
a specific action. Use these keys to type numbers when the numeric keypad is turned on. Press FN+ to turn on the numeric keypad. 1 30 www.gateway.com - Gateway 6010GZ | User Guide - Page 37
, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An external monitor or projector (a monitor or - Gateway 6010GZ | User Guide - Page 38
or DVD track. Skip ahead one CD song or DVD track. Increase the brightness of the display. Decrease the brightness of the display. 32 www.gateway.com - Gateway 6010GZ | User Guide - Page 39
. Increase volume. For more information, see "Adjusting the volume" on page 37. Decrease volume. For more information, see "Adjusting the volume" on page 37. www.gateway.com 33 - Gateway 6010GZ | User Guide - Page 40
zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway.com - Gateway 6010GZ | User Guide - Page 41
the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... Move the pointer on the screen. Select an object on the screen. Start - Gateway 6010GZ | User Guide - Page 42
. For more information, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 36 www - Gateway 6010GZ | User Guide - Page 43
. -OR- Use the mute and volume control buttons on the keyboard. For more information, see "System key combinations" on page 31. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To - Gateway 6010GZ | User Guide - Page 44
In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use authority for authorization prior to use or turning on the wireless device. Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on - Gateway 6010GZ | User Guide - Page 45
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your notebook 39 - Gateway 6010GZ | User Guide - Page 46
features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway 6010GZ | User Guide - Page 47
Inserting a CD or DVD [ Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the so the name of the side you want to play is facing up. 3 Push the tray in until it is closed. www.gateway.com 41 - Gateway 6010GZ | User Guide - Page 48
Player" and "Using CyberLink PowerDVD" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use a CD and DVD burning program, Windows XP, Windows Media Player, or Windows - Gateway 6010GZ | User Guide - Page 49
, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. Inserting a memory card To insert a letter (for example, the E: drive), then double-click the file name. www.gateway.com 43 - Gateway 6010GZ | User Guide - Page 50
a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot - Gateway 6010GZ | User Guide - Page 51
does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. www.gateway.com 45 - Gateway 6010GZ | User Guide - Page 52
presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and , see "Back" on page 13. 3 Turn on your notebook. 46 www.gateway.com - Gateway 6010GZ | User Guide - Page 53
and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer's Web site. 5 After the driver is installed, right-click such as Screen Resolution or Color Quality if necessary. 10 Click OK. www.gateway.com 47 - Gateway 6010GZ | User Guide - Page 54
, see "Right" on page 12. Important For more information about using the IEEE 1394 port on your video camera, see your camera's documentation. 48 www.gateway.com - Gateway 6010GZ | User Guide - Page 55
& Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 49 - Gateway 6010GZ | User Guide - Page 56
Chapter 4: Using Drives and Ports 50 www.gateway.com - Gateway 6010GZ | User Guide - Page 57
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 51 - Gateway 6010GZ | User Guide - Page 58
, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator (see "Front" on page 10: ■ LED blue - battery is fully charged. ■ LED - Gateway 6010GZ | User Guide - Page 59
see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the - Gateway 6010GZ | User Guide - Page 60
ESC. The battery charge indicator now displays an accurate battery charge. If the battery charge indicator does not show an accurate charge, contact Gateway Customer Care. Changing batteries If your notebook is connected to AC power, you can change the battery while the notebook is turned on. If - Gateway 6010GZ | User Guide - Page 61
battery out of the notebook. 6 Slide a recharged battery into the notebook until it snaps into place. 7 Slide the battery lock to the locked position. www.gateway.com 55 - Gateway 6010GZ | User Guide - Page 62
settings, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays - Gateway 6010GZ | User Guide - Page 63
on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using alternate power sources To extend adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. - Gateway 6010GZ | User Guide - Page 64
Computer. Press and hold activated) SHIFT, then click Hibernate. In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button. 58 www.gateway.com - Gateway 6010GZ | User Guide - Page 65
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 59 - Gateway 6010GZ | User Guide - Page 66
to dangerous electrical voltages and moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case. Warning To prevent risk of electric shock, do Touch a bare metal surface on your workbench or other grounded object. 60 www.gateway.com - Gateway 6010GZ | User Guide - Page 67
be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory on page 60. 2 Turn off your notebook. 3 Disconnect the AC adapter, modem cable, and network cable. 4 Disconnect all peripheral devices and remove any PC - Gateway 6010GZ | User Guide - Page 68
Chapter 6: Upgrading Your Notebook 7 With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw 62 www.gateway.com - Gateway 6010GZ | User Guide - Page 69
Adding or replacing memory 8 Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com 63 - Gateway 6010GZ | User Guide - Page 70
Chapter 6: Upgrading Your Notebook 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 10 Pull the memory module out of the slot. 64 www.gateway.com - Gateway 6010GZ | User Guide - Page 71
up with the tab in the memory bay. Important Use only memory modules designed for your Gateway notebook. 12 Gently push the module down until it clicks in place. 13 Replace the over. 16 Connect the power adapter, modem cable, and network cable, then turn on your notebook. www.gateway.com 65 - Gateway 6010GZ | User Guide - Page 72
on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 2 Follow the guidelines under "Preventing static electricity discharge" on page 60. 3 Turn off your notebook. 4 Disconnect the AC adapter, modem - Gateway 6010GZ | User Guide - Page 73
. -OR- If you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step 10. www.gateway.com 67 - Gateway 6010GZ | User Guide - Page 74
screws that secure the cover to the drive. 14 Slide the new hard drive kit into your notebook, then replace the cover screws. 68 www.gateway.com - Gateway 6010GZ | User Guide - Page 75
, then turn your notebook over. 16 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 17 For instructions on installing Windows, your drivers, and your applications, see the instructions in the restore booklet that came with your notebook. www.gateway.com 69 - Gateway 6010GZ | User Guide - Page 76
Chapter 6: Upgrading Your Notebook 70 www.gateway.com - Gateway 6010GZ | User Guide - Page 77
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 71 - Gateway 6010GZ | User Guide - Page 78
notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your unplug AC power and remove the battery after discharging it partway. 72 www.gateway.com - Gateway 6010GZ | User Guide - Page 79
still flows through your notebook. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. Always turn off your notebook and other peripherals . Do not attempt to clean dust from the inside of your notebook. www.gateway.com 73 - Gateway 6010GZ | User Guide - Page 80
cleaners. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. 74 www.gateway.com - Gateway 6010GZ | User Guide - Page 81
the virus definition update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about protecting - Gateway 6010GZ | User Guide - Page 82
Chapter 7: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 76 www.gateway.com - Gateway 6010GZ | User Guide - Page 83
a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at free limited time subscription to the Norton Internet Security service when you purchased your notebook. To update Norton www.gateway.com 77 - Gateway 6010GZ | User Guide - Page 84
. The LiveUpdate wizard opens. 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword - Gateway 6010GZ | User Guide - Page 85
Restore. 2 Follow the on-screen instructions. Help and Support For more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the HelpSpot Search box , then click the arrow. Reinstalling applications and drivers If a program or device on - Gateway 6010GZ | User Guide - Page 86
Notebook Restoring your notebook to the original configuration If Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 Turn on your notebook - Gateway 6010GZ | User Guide - Page 87
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 81 - Gateway 6010GZ | User Guide - Page 88
troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged - Gateway 6010GZ | User Guide - Page 89
instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. www.gateway - Gateway 6010GZ | User Guide - Page 90
101. Battery Battery troubleshooting is covered under "Power" on page 99. CD drives CD drive troubleshooting is covered under "DVD drives" on page 86. Device installation You have computer problems after adding a (IRQ). All IRQs and their hardware assignments are displayed. 84 www.gateway.com - Gateway 6010GZ | User Guide - Page 91
Support Troubleshooting For more information about IRQs, click Start, then click Help and Support Properties dialog box. Tips & Tricks For instructions on changing the screen resolution, see " drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on - Gateway 6010GZ | User Guide - Page 92
8: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway 6010GZ | User Guide - Page 93
turned up. Tips & Tricks For instructions on how to adjust the volume control this guide, click Start, All Programs, then click Gateway Documentation. problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Downloads" on page 4. www.gateway - Gateway 6010GZ | User Guide - Page 94
Troubleshooting been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See "Inserting a CD or DVD" on page 41 for the location of the manual - Gateway 6010GZ | User Guide - Page 95
drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right - Gateway 6010GZ | User Guide - Page 96
checking program. Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway 6010GZ | User Guide - Page 97
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search - Gateway 6010GZ | User Guide - Page 98
Chapter 8: Troubleshooting Keyboard The external keyboard does not work ■ The numeric keypad is turned on. See "System key combinations" on page 31 for instructions on turning off your numeric keypad. Memory You see a "Memory error" message ■ Make if a memory module is failing. 92 www.gateway.com - Gateway 6010GZ | User Guide - Page 99
troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (dial-up) Your modem - Gateway 6010GZ | User Guide - Page 100
Help and Support For more information about dialing properties, click Start, then click Help and Support. Type your modem. ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem service to fix the original line. 94 www.gateway.com - Gateway 6010GZ | User Guide - Page 101
having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 90. Your 56K modem does not connect at 56K Current FCC - Gateway 6010GZ | User Guide - Page 102
an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow - Gateway 6010GZ | User Guide - Page 103
Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 Click the modem - Gateway 6010GZ | User Guide - Page 104
troubleshooting information. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems - Gateway 6010GZ | User Guide - Page 105
Troubleshooting ■ Make sure that the PC Card you installed is not causing a system Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the battery is installed correctly. For more information - Gateway 6010GZ | User Guide - Page 106
Chapter 8: Troubleshooting Printer The printer will not turn on ■ Make sure printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make - Gateway 6010GZ | User Guide - Page 107
to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been - Gateway 6010GZ | User Guide - Page 108
Chapter 8: Troubleshooting Tips & Tricks For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure - Gateway 6010GZ | User Guide - Page 109
Troubleshooting Tips & Tricks For instructions on how to adjust the touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Video The - Gateway 6010GZ | User Guide - Page 110
Chapter 8: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying - Gateway 6010GZ | User Guide - Page 111
Telephone support Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone - Gateway 6010GZ | User Guide - Page 112
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway 6010GZ | User Guide - Page 113
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 107 - Gateway 6010GZ | User Guide - Page 114
instructions to help guard against personal injury and damage to your Gateway notebook. Setting up your notebook ■ Read and follow all instructions recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned off, a small amount - Gateway 6010GZ | User Guide - Page 115
servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions (i.e. Cellular data modem). The following standards and recommendations, Gateway believes these devices - Gateway 6010GZ | User Guide - Page 116
is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers approved for the country in which the device will be - Gateway 6010GZ | User Guide - Page 117
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Caution In - Gateway 6010GZ | User Guide - Page 118
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to - Gateway 6010GZ | User Guide - Page 119
modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions of service may be required. The telephone company may request that you disconnect the equipment until the problem .gateway.com 113 - Gateway 6010GZ | User Guide - Page 120
of the device. Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be - Gateway 6010GZ | User Guide - Page 121
03 (for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. This In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer exceed 5. www.gateway.com 115 - Gateway 6010GZ | User Guide - Page 122
Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as "Class 1 Laser Products" under a US Department of Health and Human Services - Gateway 6010GZ | User Guide - Page 123
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway 6010GZ | User Guide - Page 124
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway 6010GZ | User Guide - Page 125
card 43 inserting PC Card 44 memory card slot 12 PC Card slot 12 removing memory card 43 removing PC Card 44 slots 43, 44 troubleshooting memory card 93 troubleshooting PC Card 98 types of memory cards supported 43 carrying case 17 CD cleaning 74 www.gateway.com 119 - Gateway 6010GZ | User Guide - Page 126
customer service sales 105 CyberLink PowerDVD 42 D default printer 100 dial-up modem 23 digital camera USB port 12 digital video camera connecting 48 IEEE 1394 port 12 directional keys 30 display properties 47 switching 31 troubleshooting 85 documentation Gateway Web site 3 help 5 Help and Support - Gateway 6010GZ | User Guide - Page 127
13, 24 external monitor 13, 31 EZ Pad touchpad See touchpad F fan 11 faxes troubleshooting 95 files opening 35 troubleshooting 88 finding Help and Support topics 6 specifications 17 Firewire port 12 Fn key 30, 31 folders opening 35 function keys 30 G Gateway model number 14, 16 serial number 16, 17 - Gateway 6010GZ | User Guide - Page 128
66 memory 61 PC Card 44 Internet troubleshooting 90, 95 IRQ conflicts 84 J jacks cleaning 74 connecting 29 features 29 locating 15 troubleshooting 92 USB port 12 keys application 30 arrow cleaning 74 release latch 10 switching display 31 troubleshooting 85 LCD/CRT system key 31 lock Kensington cable - Gateway 6010GZ | User Guide - Page 129
supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 16 model number 16 modem cable 24 connecting 23, 24 DSL 24 jack 13, 23 troubleshooting network jack 13, 24 troubleshooting 97 networking turning off wireless 44 removing 44 slot 44 troubleshooting 98 PCMCIA card See PC - Gateway 6010GZ | User Guide - Page 130
source problems 22 Standby mode 26, 31, 57 status box 32 status indicator 10 troubleshooting 99 troubleshooting 85, 103 screen objects getting information 36 moving 36 selecting 35 searching in Help and Support troubleshooting 101 speakers built-in 10 jack 10 specifications 17 124 www.gateway.com - Gateway 6010GZ | User Guide - Page 131
14, 16 system keys combinations 31 locating 30 system restore 79 T technical support automated troubleshooting 105 Support 17 Technical Support 105 tips before contacting 104 tutorial service 105 telephone support 104 touchpad buttons 34 clicking 35 double-clicking 35 dragging screen objects 36 - Gateway 6010GZ | User Guide - Page 132
video camera connecting 48 virus protecting against 75 removing 75 volume adjusting 33, 37 adjusting modem 96 controls 37 muting 33, 37 system keys 33 troubleshooting 101 W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 16 restoring 79 updating 78 Windows Media Player 42 - Gateway 6010GZ | User Guide - Page 133
- Gateway 6010GZ | User Guide - Page 134
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Gateway Notebook
User Guide