Gateway 6010GZ User Guide - Page 97

Connecting to a Web site takes too long, the Internet

Page 97 highlights

Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow. You see an "Unable to locate host" message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. www.gateway.com 91

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www.gateway.com
Troubleshooting
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser, then
reconnect and open the browser. If you still get the error, your ISP may
be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
The condition of the telephone lines in your residence or at your
local telephone service
The condition of the Internet computers to which you connect and
the number of users accessing those computers
The complexity of graphics and multimedia on Web pages
Having multiple Web browsers open, performing multiple
downloads, and having multiple programs open on your notebook
People are sending you e-mail messages, but you have not received
any mail
Click the receive button in your e-mail program.
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP for technical support.
Help and
Support
For more information about troubleshooting Internet
connections, click
Start
, then click
Help and Support
.
Type the keyword
troubleshooting connections
in the
Search
box
, then click the arrow.