Gateway 838GM User Guide - Page 10
Using eSupport - bios update
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Chapter 1: Getting Help Using eSupport The eSupport site is divided into six major areas: ■ Support Home ■ Product Support ■ Downloads ■ Contact Us ■ Account Info ■ PC Tools Each of these areas is represented by a menu across the top of the Web page. Support Home Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. You can also browse through the reference area to locate an article specific to the question you have. Click Support Home, then click General Tutorials to access an extensive library of how-to articles and videos on topics, such as making audio CDs and installing a hard drive. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer. Click All Downloads to walk through a step-by-step wizard to locate your drivers. Contact Us Click Contact Us to access links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see "Telephone support" on page 77. Account Info Click Account Info to access support for non-technical issues, such as the status of your order or changing your account address. PC Tools Click PC Tools to access utilities to help you manage your computer. 4 www.gateway.com
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