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Gateway FX8010m 8511858 - FX-Series Hardware Reference Guide (for Windows Vist - Page 5

Troubleshooting .. 93

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www.gateway.com Caring for your computer 78 Cleaning your computer 79 Cleaning the exterior 80 Cleaning the keyboard 80 Cleaning the monitor 81 Cleaning the mouse 81 Cleaning optical discs 81 Updating Windows 82 Using BigFix 82 Managing hard drive space 82 Checking hard drive space 83 Deleting unnecessary files 84 Checking the hard drive for errors 84 Defragmenting the hard drive 86 Backing up files 87 Scheduling maintenance tasks 88 Moving from your old computer 89 Moving with Windows Easy Transfer 89 Moving files and settings manually 90 Chapter 7: Troubleshooting 93 Safety guidelines 94 First steps 94 Troubleshooting 95 Add-in cards 95 Audio 95 CD or DVD drives 95 DVD drives 97 Ethernet 97 File management 98 Hard drive 99 Internet 100 Keyboard 101 Media Center 102 Memory 105 Memory card reader 105 Modem (cable or DSL 106 iii

Section	Page
Contents	3
About This Reference	7
About this guide	8
For more information	8
Accessing the online User Guide	8
To access the User Guide:	8
Gateway contact information	9
Microsoft Certificate of Authenticity	9
Checking Out Your Computer	11
Front	12
Back	14
Setting Up and Getting Started	17
Working safely and comfortably	18
Reducing eye strain	19
Setting up your computer desk and chair	19
Sitting at your computer	20
Avoiding discomfort and injury from repetitive strain	20
Preparing power connections	20
Protecting from power source problems	20
Checking the voltage selection	21
To set the voltage selection switch:	21
Connecting to a broadband modem or network	21
To connect to a broadband modem or to an Ethernet network:	21
Connecting a dial-up modem	22
To connect the modem:	22
Starting your computer	22
To start your computer:	22
Waking up your computer	23
Turning off your computer	23
To put your computer to sleep:	24
To turn off your computer:	24
Restarting (rebooting) your computer	24
To restart your computer:	24
Using the keyboard	25
Premium multimedia keyboard features	25
Elite multimedia keyboard features	26
Using the mouse	28
Adjusting the volume	30
To adjust the overall volume using hardware controls:	30
To adjust the volume from Windows:	30
Configuring the audio jacks	32
To configure the audio jacks:	32
Installing a printer, scanner, or other device	32
Advanced Hardware Setup	35
Setting up your CrossFire video cards	36
To connect your CrossFire video cards:	36
Configuring CrossFire	37
To configure your CrossFire video cards:	38
Connecting multiple displays to your CrossFire videocards	38
To use multiple displays on the CrossFire video cards:	38
Setting up RAID	39
About RAID	39
RAID for performance	39
How it increases performance	39
How it makes file storage cheaper	40
Drawbacks	40
RAID for security	40
Drawback	41
RAID for both: performance and security	41
Drawback	42
Preparing your computer for RAID	42
To prepare your computer for RAID:	42
Configuring RAID	42
Enabling RAID	42
To enable RAID on your computer:	42
Creating a RAID volume	43
To configure RAID:	43
Deleting a RAID volume	44
To delete a RAID volume:	44
Resetting drives to non-RAID status	45
To reset drives to non-RAID status:	45
Adding or replacing a RAID drive	45
To replace a failed RAID drive:	45
Getting help	46
Overclocking the processor	46
To change the clock speed of your processor:	46
Setting up multiple monitors	47
Upgrading Your Computer	49
Preventing static electricity discharge	50
Opening the case	51
Removing the side panel	51
To remove the side panel:	51
Removing the front bezel	53
To remove the front bezel:	53
Closing the case	54
Replacing the front bezel	54
To replace the front bezel:	54
Replacing the side panel	54
To replace the side panel:	54
Adding or replacing memory	55
To install or replace DIMM memory:	55
Replacing the system battery	57
To replace the battery:	57
Adding or replacing an optical disc drive	59
To add or replace an optical disc drive:	59
Replacing the memory card reader	60
To replace the memory card reader:	60
Adding or replacing a harddrive	62
To add or replace a hard drive:	62
Replacing the front fan	65
To replace the front fan:	65
Replacing the rear fan	67
To replace the rear fan:	67
Replacing the power supply	69
To replace the power supply:	69
Replacing the heat sink and processor	70
To replace the heat sink and processor:	70
Replacing the I/O board	72
To replace the front I/O board:	72
Adding or replacing an expansion card	74
To add or replace an expansion card:	74
Replacing the system board	76
To replace the system board:	76
Maintaining Your Computer	83
Setting up a maintenance schedule	84
Caring for your computer	84
Cleaning your computer	85
Cleaning the exterior	86
Cleaning the keyboard	86
To clean the keyboard:	86
Cleaning the monitor	87
To clean the monitor:	87
Cleaning the mouse	87
To clean the mouse:	87
Cleaning optical discs	87
To clean an optical disc:	87
Updating Windows	88
Using BigFix	88
To start BigFix:	88
Managing hard drive space	88
Checking hard drive space	89
To check hard drive space:	89
Deleting unnecessary files	90
To delete unnecessary files:	90
Checking the hard drive for errors	90
To check the hard drive for errors:	91
Defragmenting the hard drive	92
To defragment the hard drive:	92
Backing up files	93
To back up files:	93
Scheduling maintenance tasks	94
To start the Task Scheduler:	94
Moving from your old computer	95
Moving with Windows Easy Transfer	95
To move files and settings from your old computer:	95
Moving files and settings manually	96
Finding your documents	96
To find files in the documents folder:	96
Finding other files	96
To find files using Find or Search:	97
Troubleshooting	99
Safety guidelines	100
First steps	100
Troubleshooting	101
Add-in cards	101
The computer does not recognize an add-in card	101
Audio	101
CD or DVD drives	101
The computer does not recognize a disc or the CD or DVD drive	101
An audio CD does not produce sound	102
A DVD movie will not play	102
DVD drives	103
Ethernet	103
You cannot see the other computers on your network	103
The computer does not recognize an add-in Ethernet card	104
Your Ethernet network is running slower than you expect	104
File management	104
A file was accidentally deleted	104
To restore deleted files:	104
Hard drive	105
You see an “Insufficient disk space” error message	105
You see a “Data error” message	105
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	105
Internet	106
You cannot connect to the Internet	106
You see an “Unable to locate host” message and are unable to browse the Internet	106
Connecting to a Web site takes too long	107
People are sending you e-mail messages, but you have not received any mail	107
Keyboard	107
The keyboard does not work	107
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	107
Liquid spilled in the keyboard	108
Media Center	108
The Media Center video display looks bad on your TV	108
You need to configure your Media Center computer to output to aTV	110
You want to change display settings to get better TV or DVD image quality	110
You want to know whether you can burn programs that were recorded with your Media Center computer...	110
You want to know whether you can play recorded programs on other computers	111
You want to know whether you can play recorded programs on your home DVD player	111
You get a “Download Error” message when the Media Center tries to update the Program Guide:	111
Memory	111
You see a “Memory error” message	111
You see a “Not enough memory” error message	111
Memory card reader	111
Drive letters for the memory card slots do not appear in the My Computer window	111
Modem (cable or DSL)	112
Modem (dial-up)	112
Your modem does not dial or does not connect	112
To check the dialing properties:	112
You cannot connect to the Internet	113
Your 56K modem does not connect at 56K	113
Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...	114
The modem is not recognized by your computer	114
To run modem diagnostics:	114
The modem is noisy when it dials and connects	115
To turn down the modem volume:	115
Monitor	115
The screen resolution is not correct	115
The computer is running but there is no picture	115
The color is not uniform	116
Why is there a horizontal line or wire visible across the monitor screen?	116
The text on the display is dim or difficult to read	116
Mouse	117
The mouse does not work	117
The mouse works erratically	117
Networks	117
You cannot connect to your company network	117
Passwords	117
Your computer does not accept your password	117
Power	118
Your computer will not turn on	118
Printer	118
The printer will not turn on	118
The printer is on but will not print	118
To set a default printer:	118
You see a “Printer queue is full” error message	119
To make sure that the printer is not set to work offline:	119
You see a “Printer is out of paper” error message	119
Sound	119
You are not getting sound from the speakers	119
Recovering your system	120
Recovering pre-installed software and drivers	121
Preparing for software and device driver recovery	121
To create discs for recovering pre-installed software anddrivers:	122
Recovering pre-installed software and drivers using Gateway Recovery Center	124
To recover specific drivers and software:	124
Recovering pre-installed software and drivers using recoverydiscs	125
To recover software and drivers using recovery discs:	125
Using Microsoft System Restore	127
To restore using Microsoft System Restore:	127
Manually creating a restore point	128
To manually create a restore point:	128
Recovering your system to its factory condition	130
To delete everything on your hard drive and re-install all factory software:	130
Recovering your system using the WindowsDVD	131
To completely re-install Windows:	131
Telephone support	131
Before calling Gateway Customer Care	131
Telephone numbers	132
Automated troubleshooting system	132
Telephone numbers	133
Self-help	133
Tutoring	134
Training	134
Legal Notices	135
If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph ap...	143
A	145
B	145
C	145
D	146
E	146
F	147
G	147
H	147
I	147
J	148
K	148
L	148
M	148
N	149
O	149
P	149
R	149
S	150
T	150
U	151
V	151
W	151
Z	151

Match case Limit results 1 per page

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iii

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Cleaning the exterior

. . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Cleaning the keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . 80

Cleaning the monitor

. . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cleaning the mouse

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cleaning optical discs

. . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Updating Windows

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Managing hard drive space

. . . . . . . . . . . . . . . . . . . . . . . . . 82

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 83

Deleting unnecessary files

. . . . . . . . . . . . . . . . . . . . . . . 84

Checking the hard drive for errors

. . . . . . . . . . . . . . . . 84

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 86

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 88

Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 89

Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 89

Moving files and settings manually . . . . . . . . . . . . . . . . 90

Chapter 7:

Troubleshooting . . . . . . . . . . . . . . . 93

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

First steps

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Add-in cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Audio

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Hard drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Internet

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . 106