GE GG30T06AVJ Use and Care Manual - Page 21

Safety Instructions Installation Instructions Operating Instructions Before you call for service... Care and Cleaning Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs. Problem Condensation Yellow flame or soot Unable to light the pilot Pilot does not stay lit when the RED button is released Possible Causes This usually happens when a new water heater is filled for the first time. Moisture from the products of combustion condensing on the tank surface. An undersized water heater will cause condensation. Scale on top of the burner. Flue or combustion air inlet openings are restricted. Not enough combustion or ventilation air supplied to the water heater location. Air in gas line. Pilot orifice clogged. Pilot tube pinched or clogged. Gas Cock Knob not correctly positioned. Loose thermocouple. Thermocouple defective. Safety magnet defective. Gas control (thermostat)'s single use gas shut-off device has opened. Combustion Shutoff Device Tripped. What To Do ● This is normal. After the water in the tank warms up the condensation will disappear. If, however, the condition persists, examine the piping and fittings for possible leaks. ● This is normal and will disappear in time. Excessive condensation can cause pilot outage. ● Use a water heater size that meets the requirements of your needs. ● Call a qualified service technician to remove scale. ● Remove obstruction or debris from flue or combustion air inlet openings on jacket. ● Proper operation of the water heater requires air for combustion and ventilation. See the Combustion and Ventilation Air information in the "Installing The Water Heater" section of this manual. ● Contact a qualified service technician to purge the air from the gas line. ● The pilot should be cleaned or replaced by a qualified service technician. ● The pilot should be cleaned, repaired or replaced by a qualified service technician. ● See the "Lighting The Water Heater" section of this manual. ● The connection at the gas control (thermostat) should be tightened by a qualified service technician. ● The thermocouple should be replaced by a qualified service technician. ● The gas control (thermostat) should be replaced by a qualified service technician. ● The gas control (thermostat) should be replaced by a qualified service technician. ● The combustion shutoff device should be replaced by a qualified service technician ! CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. 21 Troubleshooting Tips Customer Service