GE GTW330ASKWW Installation Instructions - Page 19

Before you call for service...Troubleshooting Tips Save time and money! Review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service. WATER Possible Causes What To Do Small amount of water Normal dispenser remaining in dispenser operation (on some models) at end of cycle It is normal for a small amount of water to remain in dispenser after the cycle. Short spray and delay Lid was opened and closed This is normal. See START-UP SEQUENCE in the Safety Instructions after pushing the Start between cycle selection section. button and start Water level seems low This is normal Water may not cover the top level of the clothes. This is normal for this high efficiency washer. Low water flow Water valve screens are stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. Water siphoning out of washer Drain standpipe is too low or hose too far into standpipe The drain hose must exceed 32" height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions. Too many suds Soft water Try less detergent. Too much detergent Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. Type of detergent Switch to High Efficiency detergent such as . Water leaks Type of detergent Switch to High Efficiency detergent such as . Using too much detergent Use less detergent. Use less soap if you have soft water, a smaller load in washer or a lightly soiled load. Fill hoses or drain hose is improperly connected Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. Household drain clogged Check household plumbing. You may need to call a plumber. Drain hose rubs on wall Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose. Constant water pressure to Tighten hoses at the faucets. fill hoses at water source Check condition of the fill hoses; they should be replaced every 5 years. Water temperature seems incorrect Cooler water temperatures New laundry detergents have been formulated to work with cooler provide improved energy water temperatures without affecting wash performance. efficiency Water supply is turned off Turn both hot and cold faucets fully on and make sure hoses are or improperly connected connected to correct faucets. NOTE: Water valves are marked "H" and "C". Water valve screens are stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. Cool/Cold Water when selecting Hot This is normal. The washer senses water temperature (on some models) and optimizes for best results. Cold water is added periodically when hot is selected. House water heater is not Make sure house water heater is delivering water at 120°F-140°F set properly (48°C-60°C). 19