GE GTW685BPLDG Use and Care Manual - Page 24

TROUBLESHOOTING TIPS Troubleshooting Tips... Before you call for service Problem Possible Causes Small amount of water Normal dispenser remaining in dispenser operation (on some models) at end of cycle Short spray and Lid was opened and delay after pushing closed between cycle the Start button selection and start Water level seems This is normal low Low water flow Water valve screens are stopped up Water siphoning out of washer Too many suds Drain standpipe is too low or hose too far into standpipe Soft water Too much detergent Type of detergent What To Do It is normal for a small amount of water to remain in dispenser after the cycle. This is normal. See START-UP SEQUENCE in the Safety Instructions section. Water may not cover the top level of the clothes. This is normal for this high efficiency washer. Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. The drain hose must exceed 30" height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions. Try less detergent. Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. Switch to High Efficiency detergent such as . Water leaks Type of detergent Switch to High Efficiency detergent such as . Water temperature seems incorrect Water pumped out before cycle is complete Water won't drain Washer spins and pauses at the beginning of cycles Using too much detergent in washer Fill hoses or drain hose is improperly connected Household drain clogged Drain hose rubs on wall Constant water pressure to fill hoses at water source Cooler water temperatures provide improved energy efficiency Water supply is turned off or improperly connected Water valve screens are stopped up Cool/Cold Water when selecting Hot House water heater is not set properly Water was left in unit for 24 hours with lid closed or 15 minutes with lid open Drain hose is kinked or improperly connected This is normal Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. Check household plumbing. You may need to call a plumber. Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose. Tighten hoses at the faucets. Check condition of the fill hoses; they should be replaced every 5 years. New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance. Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. NOTE: Water valves are marked "H" and "C". Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean both the hose screens (if so equipped) and the screens in the machine using a brush or a toothpick. Reconnect the hoses and turn the water back on. Check to ensure there are no leaks at the connections. This is normal. The washer senses water temperature (on some models)and optimizes for best results. Cold water is added periodically when hot is selected. Make sure house water heater is delivering water at 120°F-140°F (48°C-60°C). Previous cycle has been cancelled. Close lid, select new cycle, and start machine. Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor. The washer is sensing the load. 24 49-90577