GE GTW685BPLDG Use and Care Manual - Page 26

TROUBLESHOOTING TIPS Troubleshooting Tips... Before you call for service Problem Clothes too wet Blinking Spin light or Spin light on at end of cycle Pilling Snags, holes, tears, rips or excessive wear Wrinkling Possible Causes What To Do No spin selected Select a spin option. Incorrect cycle selected Make sure the cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water. Wash load out of balance Redistribute load in washer and run through Drain & Spin cycle. Out of balance Allow cycle to continue and finish. condition has been If load is wet at the end of the cycle, even out load and run a detected Drain & Spin cycle. Result of normal wear on While this is not caused by the washer, you can slow the pilling poly-cotton blends and process by washing garments inside out. fuzzy fabrics Pins, snaps, hooks, Fasten snaps, hooks, buttons and zippers. sharp buttons, belt Remove loose items like pins, objects in pockets and sharp buckles, zippers and buttons. sharp objects left in Turn knits (which snag easily) inside out. pockets Undiluted chlorine Check bleach package instructions for proper amount. bleach Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach. Chemicals like hair Rinse items that may have chemicals on them before washing. bleach or dye, permanent Use Speed Wash cycle with Extra Rinse option. wave solution Incorrect wash and dry Match Cycle selection to the type of fabric you are washing cycles (especially for easy care loads). Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses). Try a fabric softener. Overloading Loosely load clothes in the washer basket. Repeated washing in Wash in warm or cold water. water that is too hot Sounds "Clicking" Back and forth "swoosh" "Clicking" behind Control during fill Possible Causes Shifter mechanism is engaging or disengaging Electric motor reversing direction Automatic Temperature Control Valve Reason The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash. This sound is the motor rotating back and forth to clean your laundry. Two valves mix cold and hot water. The "clicking" is when either valve turns on or off to raise or lower the fill water temperature. Water flow changes Automatic Temperature Two valves mix cold and hot water. The "clicking" is when either during fill Control Valve valve turns on or off to raise or lower the fill water temperature. Motor sounds during spin "Humming" "Gurgling" Water "swishing" Washer rocking/ moving "Squeaking" sound Motor ramping up/down during spin cycle Water drain pump Drive motor Water drain pump Washing process Washer leveling legs uneven Washer not level and rubbing on cabinet The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops. The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. The drive motor will make a "humming" sound during the wash and spin phases of the cycle. When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning. Water swishing while the unit is agitating is normal, especially with smaller loads. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. Washer sounds that may be different from your prior washer: Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061 26 or scan the QR code. 49-90577