GE JP3036SLSS Use and Care Manual - Page 18

Troubleshooting Tips - review

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TROUBLESHOOTING TIPS Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH Save time and money! Review the charts on the following pages first and you may not need to call for service. If an error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service. Problem Surface elements will not maintain a rolling boil or cooking is slow Surface elements do not work properly Scratches on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Possible Cause Improper cookware being used. What To Do 8VHSDQVWKDWDUHDEVROXWHO\IODWDQGPDWFK the diameter of the surface unit selected. Cooktop controls improperly set. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Food spillovers not cleaned before next use. Hot surface on a model with a light-colored glass cooktop. Hot cooktop came into contact with plastic placed on the hot cooktop. Hot sugar mixture spilled on the cooktop. Check to be sure the correct control is set for the surface element you are using. 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH the Cleaning the glass cooktop section. To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. See the Cleaning the glass cooktop section. This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. 6HHWKH*ODVVVXUIDFH±SRWHQWLDOIRU permanent damage section in the Cleaning the glass cooktop section. Call a qualified technician for replacement. 18 49-80745-1

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18
49-80745-1
Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
the diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set.
Check to be sure the correct control is set for
the surface element you are using.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
the Cleaning the glass cooktop section.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
TROUBLESHOOTING TIPS
Troubleshooting Tips ...
Save time and money! Review the charts on the following pages first and you may not need to call for service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service.