GE PGP9830SJSS Installation Instructions - Page 35

Troubleshooting Tips - review

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TROUBLESHOOTING TIPS Troubleshooting tips ... Before you call for service Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Water won't boil Burners have yellow or yellow-tipped flames Possible Cause The combustion quality of burner flames needs to be determined visually. What To Do Cover pan with a lid. Turn the downdraft fan OFF until the water begins to boil. Use the illustrations below to determine if your burner flames are normal. If burner flames look like A, call for VHUYLFH1RUPDOEXUQHUIODPHVVKRXOGORRNOLNH%RU& GHSHQGLQJRQWKHW\SHRIJDV\RXXVH:LWK/3JDVVRPH yellow tipping on outer cones is normal. A-Yellow flames Call for service B-Yellow tips on outer cones Normal for LP gas C-Soft blue flames Normal for natural gas Burners do not light Sparking sound persists after burner is turned off Occasional sparking sound Burner flames very large or yellow Burner flames make excessive noise Burner flames pulled toward vent grille Burner parts not replaced correctly. Plug on cooktop is not completely inserted in the electrical outlet. Gas supply not connected or turned on. A fuse in your home may be blown or the circuit breaker tripped. Igniter orifice in burner body may be clogged. Burner parts not replaced correctly. Notch in burner head may be clogged. Be sure the knob is in the OFF position. Changing blower speed. Improper air to gas ratio. Notch in burner head may be clogged. Burner has not been used recently. Vent fan set at high speed. See Care and cleaning of the cooktop section. Make sure electrical plug is plugged into a live, properly grounded outlet. See the Installation Instructions section. Replace the fuse or reset the circuit breaker. Remove the obstruction. 6HH%XUQHU&DSV+HDGVDQG(OHFWURGHVLQWKH&DUHDQG cleaning of the cooktop section. Use a small sewing needle or paper clip to unplug. Remove knob by pulling it straight off the stem and check the bottom of the knob for any buildup of soil. This is a typical electrical switching noise. This is normal. ,IFRRNWRSLVFRQQHFWHGWR/3JDVFRQWDFWWKHSHUVRQZKR installed your cooktop or made the conversion. Use a small sewing needle or paper clip to unplug. A "cold" burner ignited in the HI setting may have some IODPH³URDU´RU³OLIWLQJ´7KLVVKRXOGGLVVLSDWHDIWHUWR minutes. This is normal. If cooking performance is affected, change to a lower fan speed setting. 49-80516-4 35

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49-80516-4
35
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
What To Do
Water won’t boil
Cover pan with a lid. Turn the downdraft fan OFF until the
water begins to boil.
Burners have yellow
or yellow-tipped
flames
The combustion quality of burner
flames needs to be determined
visually.
Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
yellow tipping on outer cones is normal.
Burner parts not replaced correctly.
See Care and cleaning of the cooktop section.
Burners do not light
Plug on cooktop is not completely
inserted in the electrical outlet.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
Gas supply not connected or
turned on.
See the Installation Instructions section.
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Igniter orifice in burner body may
be clogged.
Remove the obstruction.
Burner parts not replaced correctly.
cleaning of the cooktop section.
Notch in burner head may be
clogged.
Use a small sewing needle or paper clip to unplug.
Sparking sound
persists after burner is
turned off
Be sure the knob is in the OFF
position.
Remove knob by pulling it straight off the stem and check
the bottom of the knob for any buildup of soil.
Occasional sparking
sound
Changing blower speed.
This is a typical electrical switching noise. This is normal.
Burner flames very
large or yellow
Improper air to gas ratio.
installed your cooktop or made the conversion.
Notch in burner head may be
clogged.
Use a small sewing needle or paper clip to unplug.
Burner flames make
excessive noise
Burner has not been used recently.
A “cold” burner ignited in the HI setting may have some
minutes.
Burner flames pulled
toward vent grille
Vent fan set at high speed.
This is normal. If cooking performance is affected, change
to a lower fan speed setting.
Troubleshooting tips ...
Before you call for service
TROUBLESHOOTING TIPS
A–Yellow flames
Call for service
B–Yellow tips
on outer cones
Normal for LP gas
C–Soft blue
flames Normal
for natural gas