Harman Kardon AVR 1700 Owners Manual - Page 28

Troubleshooting - problems

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AVR Troubleshooting Troubleshooting Symptom Unit does not function when Main Power switch is turned on Front-panel Message display lights, but there's no sound or picture No sound from any speaker; PROTECT message appears on Message display No sound from center or surround speakers Unit does not respond to remote control commands Intermittent buzzing in tuner Cause • No AC power • Intermittent input connection • Mute is on • Volume control is turned down • Amplifier is in protection mode due to possible short circuit • Amplifier is in protection mode due to internal problems • Incorrect surround mode • Program material is monophonic • Incorrect speaker configuration • Program material is stereo • Weak batteries in remote • AVR not selected • Remote sensor is obscured • Local interference Solution • Ensure that the power cord is plugged into a live AC power outlet • Check if the AC outlet is switch-controlled • Secure all input and speaker connections • Press Mute button • Turn up Volume control • Check all speaker wires at speaker and AVR connections for crossed wires • Contact your local Harman Kardon service center • Select a surround mode other than stereo • Mono programs contain no surround information • Check the speaker configuration in the setup menu • The surround decoder may not create center- or surround-channel information from nonencoded stereo programs • Change batteries in remote • Press the Setup/AVR button • Ensure that the AVR's front-panel remote sensor is in the line of sight of the remote • Move the AVR or antenna away from computers, fluorescent lights, motors or other electrical appliances Unable to activate remote control Programming mode • Source Selector button is not held for at least 3 seconds • Be sure to hold the Source Selector button for at least 3 seconds Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of "Frequently Asked Questions," which is located in the Product Support section of our Web site: www.harmankardon.com 28

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AVR
28
Troubleshooting
Symptom
Cause
Solution
Unit does not function when Main Power switch is
turned on
• No AC power
• Ensure that the power cord is plugged into a live AC
power outlet
• Check if the AC outlet is switch-controlled
Front-panel Message display lights, but there's no
sound or picture
• Intermittent input connection
• Mute is on
• Volume control is turned down
• Secure all input and speaker connections
• Press Mute button
• Turn up Volume control
No sound from any speaker; PROTECT message
appears on Message display
• Amplifier is in protection mode due to possible short
circuit
• Amplifier is in protection mode due to internal problems
• Check all speaker wires at speaker and AVR
connections for crossed wires
• Contact your local Harman Kardon service center
No sound from center or surround speakers
• Incorrect surround mode
• Program material is monophonic
• Incorrect speaker configuration
• Program material is stereo
• Select a surround mode other than stereo
• Mono programs contain no surround information
• Check the speaker configuration in the setup menu
• The surround decoder may not create center- or
surround-channel information from nonencoded stereo
programs
Unit does not respond to remote control commands
• Weak batteries in remote
• AVR not selected
• Remote sensor is obscured
• Change batteries in remote
• Press the Setup/AVR button
• Ensure that the AVR’s front-panel remote sensor is in
the line of sight of the remote
Intermittent buzzing in tuner
• Local interference
• Move the AVR or antenna away from computers,
fluorescent lights, motors or other electrical appliances
Unable to activate remote control Programming mode
• Source Selector button is not held for at least 3 seconds
• Be sure to hold the Source Selector button for at least
3 seconds
Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of “Frequently Asked Questions,” which is located in the Product
Support section of our Web site: www.harmankardon.com
Troubleshooting