Harman Kardon HKTS 16 Owners Manual - Page 11

ENGLISH HKTS 9/16 Troubleshooting Troubleshooting This unit is designed for trouble-free operation. Most problems users encounter are due to operating errors. So if you have a problem, first check this list for a possible solution. If the problem persists, consult your authorized ­harman kardon service center. If there is no sound from any of the speakers: If there is no sound coming from one speaker: If there is no sound coming from the center speaker: If there is no sound coming from the surround speakers: If there is no sound coming from the subwoofer: If the system plays at low volumes but shuts off as volume is increased: • Check that the receiver/amplifier is on and a source is playing. • Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly. • Make sure none of the speaker wires is frayed, cut or punctured. • Review the proper operation of your receiver/amplifier. • Check that the balance control on your receiver/amplifier is not set all the way to one channel. • Check your receiver/amplifier's speaker setup procedure to make sure that he speaker in question has been enabled and its volume level has not been turned all the way down. • Make sure that all wires and connections between the receiver/amplifier and the speaker are connected properly. • Make sure the speaker wires are not frayed, cut or punctured. • Check your receiver/amplifier's speaker setup procedure to make sure that the center speaker has been enabled and its volume level has not been turned all the way down. • Make sure that all wires and connections between the receiver/amplifier and the center speaker are connected properly. • Make sure the speaker wires are not frayed, cut or punctured. • If your receiver is operating in Dolby® Pro Logic® mode, make sure that the center speaker is not set to Phantom. • Check your receiver/amplifier's speaker setup procedure to make sure that the surround speakers have been enabled and their volume levels have not been turned all the way down. • Make sure that all wires and connections between the receiver/amplifier and the surround speakers are connected properly. • Make sure the speaker wires are not frayed, cut or punctured. • Review proper operation of your receiver/processor and its surroundsound features. • Make sure the movie or TV show you're watching has been recorded in a surround-sound mode. If it is not, check to see if your receiver/amplifier has a different surround-sound mode that you can use. • Review the operation of your DVD player and the DVD jacket to make sure the DVD features the desired Dolby Digital or DTS® surround-sound mode, and that you have properly selected that mode using both the DVD player's menu and the disc's menu. • Check that the subwoofer's Power Cord 9 is plugged into a working AC outlet. • Check that the subwoofer's Power Switch 8 is in the ON position. • Check that the Subwoofer Level Control 3 is not turned all the way down (fully counterclockwise). • Check the audio connection between your receiver/processor and the subwoofer. • Check your receiver/amplifier's speaker setup procedure to make sure that the subwoofer has been enabled and its volume level has not been turned all the way down. • Make sure that all wires and connections between the receiver/amplifier and the speakers are connected properly. • Make sure none of the speaker wires is frayed, cut or punctured. • If you have an additional pair of front speakers connected to your receiver/amplifier, make sure that you're not operating the system below the receiver/amplifier's minimum impedance requirements. Check the receiver/amplifier's documentation for more information. You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com. 11