HP 2500 Service Manual - Page 194
Only black prints, Missing or incorrect color, Color, Automatic, Print, HP ColorSmart - color laser printer manual
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Only black prints Missing or incorrect color Color prints inconsistently Colors do not match Color pages have inconsistent finish Only black prints Only black is printing when the document should be printing in color. Color mode is not selected in your program or printer driver. Select color mode instead of grayscale mode. If you are printing on transparencies, all transparencies print in grayscale. The correct printer driver is not selected in the program. Select the correct printer driver. The printer is not properly configured. Check the printer configuration by printing a Configuration page. If no color appears on the Configuration page, replace the imaging drum. Missing or incorrect color You have changed the color settings manually. Return the color setting to Automatic. • Windows: On the Color tab of the printer driver, click Automatic. • Mac OS: In the Print dialog box, select the HP ColorSmart or HP Color Quality pop-up menu and then select the Manual option. Your print media does not meet the specifications for this printer. For example, you are using coated, glossy, or photo paper. Use a different paper, such as a high-quality paper intended for laser printers. See the user guide for information about print-media specifications. You are operating the printer in excessively humid or dry conditions. Verify that the printer environment is within humidity specifications. A print cartridge might be low on toner. Check the printer control panel, print a Supplies Status page, or view the embedded Web server to see supplies status. (If you are using a non-HP cartridge, none of these sources will provide information about a low or empty print cartridge.) If a cartridge is low on toner, replace the print cartridge. Clean the sensors and perform a calibration. See "Cleaning the engine" on page 53. 192 Troubleshooting C9706-90926