HP 3150 HP LaserJet 3150 Product - (English UK) Getting Started Guide - Page 57

Troubleshooting

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Troubleshooting Use the following table to solve problems that might occur when installing the software or changing settings manually. Problem Cause Solution When installing The JetSuite software software, you receive requires at least 65 MB of this message: "Setup available disk space to be has determined that you installed. do not have enough disk space on the selected drive. Please reduce the set of install components or change the install drive." After you select the JetSuite software and data directories, the installation program checks that your computer has enough available disk space. Try deleting unnecessary files or archiving older data to floppy disks or some other medium. The software did not install (Windows 9x, NT 4.0, or 2000) All programs except Systray and Explorer should be closed. To check in Windows 9x, press CTRL+ALT+DELETE. If other programs are open, click one and click End Task. Repeat for all other open programs. Then, reinstall the software. To check in Windows NT 4.0 or 2000, press CTRL+ALT+DELETE. On the Applications tab, if other programs are open, click one and click End Task. Repeat for all other open programs. Then, reinstall the software. The computer cannot read the installation CD-ROM. The correct drive may not have been specified. The CD-ROM may be damaged. Check for the proper disk drive letter. Often, it is D or E for the CD-ROM drive. Contact HP Customer Care. See page 58. You receive this The software needs at least message "There are not one COM port. At least one enough free COM ports COM port is not available. on this system. You must have at least one available COM port to install this software." See the documentation for your computer to free a COM port. EN Troubleshooting 55

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EN
Troubleshooting
55
Troubleshooting
Use the following table to solve problems that might occur when
installing the software or changing settings manually.
Problem
Cause
Solution
When installing
software, you receive
this message: “Setup
has determined that you
do not have enough disk
space on the selected
drive. Please reduce the
set of install components
or change the install
drive.”
The JetSuite software
requires at least 65 MB of
available disk space to be
installed.
After you select the JetSuite software and data
directories, the installation program checks that
your computer has enough available disk space.
Try deleting unnecessary files or archiving older
data to floppy disks or some other medium.
The software did not
install (Windows 9
x
,
NT 4.0, or 2000)
All programs
except
Systray
and Explorer should be
closed.
To check in Windows 9
x
, press
C
TRL
+
A
LT
+
D
ELETE
. If other programs are open,
click one and click
End Task
. Repeat for all other
open programs. Then, reinstall the software.
To check in Windows NT 4.0 or 2000, press
C
TRL
+
A
LT
+
D
ELETE
. On the
Applications
tab, if
other programs are open, click one and click
End
Task
. Repeat for all other open programs. Then,
reinstall the software.
The computer cannot
read the installation
CD-ROM.
The correct drive may not
have been specified.
The CD-ROM may be
damaged.
Check for the proper disk drive letter. Often, it is
D
or
E
for the CD-ROM drive.
Contact HP Customer Care. See page 58.
You receive this
message “There are not
enough free COM ports
on this system. You must
have at least one
available COM port to
install this software.”
The software needs at least
one COM port. At least one
COM port is not available.
See the documentation for your computer to free
a COM port.