HP 4150 HP OmniBook DiagTools - User Guide

HP 4150 - OmniBook - PIII 500 MHz Manual

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  • HP 4150 | HP OmniBook DiagTools - User Guide - Page 1
    HP OmniBook DiagTools User's Guide
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    shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 1998, 1999. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The
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    Floppy Diskette Locally 1-3 Updating the DiagTools Files (For Network Administrators 1-4 Before Running OmniBook DiagTools 1-5 Starting OmniBook DiagTools 1-6 The Welcome Screen 1-8 2. Hardware Detection 2-1 Overview of Hardware Detection 2-2 During Hardware Detection 2-3 Hardware Detection
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    What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Retrieving a Support Ticket 5-3 Adding Comments to the Support Ticket 5-4 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web
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    Should Read This Book This manual is for anyone who wants to: • Diagnose hardware problems on an OmniBook notebook PC • Understand the purpose of OmniBook DiagTools • Learn how to use OmniBook DiagTools • Know what to do when a test fails • Provide HP-dedicated support agents with more information
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    testing. You can download the latest version of the OmniBook DiagTools utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook For more information about the OmniBook web site and for information about HP Electronic Information Services, refer to page 6-3. vi
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    1 Starting OmniBook DiagTools
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    World Wide Web or locally from your hard disk or Recovery CD. • Hard Disk Drive Method (the F10 method) If your computer supports this method, you press F10 during start up. Also, you need a special utility to view and retrieve the support ticket. Note OmniBook DiagTools must not be run directly
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    \Hpdiags directory on the hard disk. To do this in Windows, double-click the file. -or- For an OmniBook with TopTools installed, use the DiagTools tab to create the diskette. • On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on
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    OmniBook DiagTools Updating the DiagTools Files (For Network Administrators) To know if you have TopTools in Windows 95, Windows NT 4.0, or Windows 98, click the Start button and look for HP DMI or HP appears and follow the onscreen instructions. For more information about using TopTools, refer to the
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    OmniBook DiagTools Before Running OmniBook DiagTools Before you run the DiagTools, consider whether you need to make any changes in the HP BIOS the PC's Setup Program Setup is an integrated (ROM-based) program that displays the PC's configuration and allows you to change HP logo screen (or the Summary
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    files. Then OmniBook DiagTools will start automatically, displaying the Welcome screen (refer to page 1-8). You may experience one of the following problems: PC does not boot (start) from the diskette. This happens when the PC ignores the diskette and starts from the hard disk drive as normal
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    Note To run DiagTools from the hard disk drive, you must have an OmniBook PC that displays a prompt to press F10 after the HP logo appears during startup. To identify whether you have the correct configuration to run DiagTools from the hard disk drive, do the following: 1. Quit all applications
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    Starting OmniBook DiagTools The Welcome Screen The Welcome Screen When you start the DiagTools utility, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the
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    2 Hardware Detection
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    detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be disabled if they are not appropriate
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    Hardware Detection Overview of Hardware Detection During Hardware Detection The following screen appears during hardware detection: Note Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for
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    Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. 2-4
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    main memory • Graphics adapter • Flexible disk drive and capacity • IDE devices with device type and capacity • SCSI devices with device type and capacity • Audio board • Serial ports • Parallel port • USB port If your PC has one or more of the above components and it is not detected by OmniBook
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    the CD-ROM drive is not detected, running the basic system test will ensure the correct functioning of the IDE system that supports the drive. We also recommend running the advanced section to verify that the corresponding tests are enabled. 5. If the problem persists, contact your local or HP
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    3 Basic System Test
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    automatically and no user input or guidance is needed. This test phase is suitable for all types of users, including novice and non-technical users. Most of OmniBook DiagTools. To learn how to do this, refer to chapter 1, "Starting OmniBook DiagTools." 2. Follow the instructions on the screen to
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    screen similar to the following will appear: The following action is recommended: • If you are not investigating a hardware problem, there is no need to continue with the advanced tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook
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    more of the basic tests failed, a screen similar to the following will appear: Note support ticket now. The support ticket is a complete record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about the support
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    add extra information and your own comments to the support ticket (to learn how to do this, refer to page 5-4). At this point, you may have sufficient information to resolve the problem. If so, you can exit OmniBook DiagTools after creating the support ticket. You can repeat the basic system test if
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    list varies slightly for different OmniBook products, the basic tests typically USB • Memory Tests, to check the correct functioning of main and cache memory: o BIOS ROM o Pattern Test o Address o Refresh o Cache memory • IDE hard disk drive, to check the basic functioning of any IDE hard disk drives
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    example, if you have recently installed an IDE hard disk drive and it was not detected during the hardware detection phase, the hard disk drive will not be tested. (For more information about hardware detection, refer to chapter 2.) Note OmniBook DiagTools does not test components that have not
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    4 Advanced System Tests
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    To learn how to do this, refer to chapter 1, "Starting OmniBook DiagTools." 2. Follow the instructions on the screen to proceed with hardware detection. Hardware detection is described in chapter 2. 3. Follow the instructions on the screen to complete the basic system test. The basic system test is
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    Advanced Tests You can get more information about each available test. There are two ways to get information about a test: • At the bottom of the screen there is a one-line explanation of the test currently selected in the menu. To get help for any test, simply move the selection bar onto
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    -system tests • Memory: BIOS, main memory, and cache memory tests • IDE: IDE device (such as an IDE hard disk drive) tests • FDD: flexible disk drive tests • SCSI: SCSI device (such as an SCSI hard disk drive) tests • KBD: keyboard tests • Video: graphics system tests • USB: USB tests • Misc: other
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    you abort the test, the message "Test Aborted" is displayed. Once the test has completed, a window appears indicating the : • Return to Main Menu: to return to the main screen, allowing you to run another test. • Browse Current Test support ticket (test report). The error list is used to create the
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    Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch Tests • For help on how to use the batch facility, select the command Batch Help in the Batch menu.
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    the advanced system tests. A screen similar to the following will appear: 2. Press F4 to create a support ticket. The support ticket is a complete record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn more about
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    5 The Support Ticket
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    editor such as Microsoft Windows Notepad. If you created the support ticket while running the diagnostic from the hard drive (the F10 method), the support ticket is stored in an inaccessible area of the hard drive. Before you can view the support ticket, you will need to retrieve it-see the next
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    inaccessible area of the hard drive. To view and modify the support ticket, you will need a special utility, HPSUPPT.EXE. If this utility is not on your hard disk drive in the C:\DMI\HPDIAGS directory, you can download it from the OmniBook web site, http://www.hp.com/omnibook. • In Windows Explorer
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    comments to the support ticket. This can help your support agent solve the problem more quickly and effectively. Do not remove any information from the support ticket. The information may be essential to your support agent. If you ran DiagTools using the F10 method from the hard disk drive, you must
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    6 Hewlett-Packard Support and Information Services
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    Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP
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    Packard Information Services Hewlett-Packard Electronic Information Services ensure that the most up-to-date information is always available. HP OmniBook World Wide Web Access the HP OmniBook World Wide Web server for technical information, to download new drivers, utilities, and flash BIOS upgrades
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    Edition 1, April 1999
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HP OmniBook DiagTools
User’s Guide