HP 4150 HP OmniBook DiagTools - User Guide - Page 20

If a PC Component is Not Detected

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Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your PC (such as a hard disk drive) is not detected, do the following: 1. Check the list of components that OmniBook DiagTools typically detects (this is on page 2-5). If the non-detected component is not in this list, then there is no error and the situation is normal. If the non-detected component is in this list, continue to the next step. 2. Check that the PC is correctly configured in the PC's Setup program. (Refer to page 1-5 for more information about the PC's Setup program.) 3. Refer to the User's Guide that came with the PC for information about troubleshooting the PC. 4. Run DiagTools and proceed to the basic system test. Note OmniBook DiagTools does not test components that have not been detected. However, we recommend that you continue with the basic system test to verify that the underlying components are functioning correctly. For example: a PC has a CD- ROM drive installed. Even if the CD-ROM drive is not detected, running the basic system test will ensure the correct functioning of the IDE system that supports the drive. We also recommend running the advanced section to verify that the corresponding tests are enabled. 5. If the problem persists, contact your local or HP-dedicated support agent for assistance. 2-6

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Hardware Detection
2-6
If a PC Component is Not Detected
If a component or device in your PC (such as a hard disk drive) is not detected, do
the following:
1.
Check the list of components that OmniBook DiagTools typically detects (this is
on page 2-5).
If the non-detected component is not in this list, then there is no error and the
situation is normal.
If the non-detected component is in this list, continue to the next step.
2.
Check that the PC is correctly configured in the PC’s Setup program. (Refer to
page 1-5 for more information about the PC’s Setup program.)
3.
Refer to the User’s Guide that came with the PC for information about
troubleshooting the PC.
4.
Run DiagTools and proceed to the basic system test.
OmniBook DiagTools does not test components that have not been detected.
However, we recommend that you continue with the basic system test to verify that
the underlying components are functioning correctly. For example: a PC has a CD-
ROM drive installed. Even if the CD-ROM drive is not detected, running the basic
system test will ensure the correct functioning of the IDE system that supports the
drive. We also recommend running the advanced section to verify that the
corresponding tests are enabled.
5.
If the problem persists, contact your local or HP-dedicated support agent for
assistance.