HP 4345mfp HP LaserJet 4345mfp - User Guide - Page 263
Availability of support and service, HP maintenance agreements, Priority Onsite Service
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Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location. Contact HP Customer Care or to to http://www.hp.com/services/carpack to determine the services that are available to you and for more information about maintenance agreements. In general, the MFP will have the following maintenance agreements: Priority Onsite Service This agreement provides 4-hour service response to your site for calls made during normal HP business hours. Next business day This agreement provides next-business-day service, Monday through Friday. This service agreement comes standard with the MFP for a period of one year. You can purchase an extension of this agreement. Installation and maintenance-kit replacement An HP-authorized service or support provider will come to your site to install the MFP or to replace the maintenance kits. ENWW HP maintenance agreements 249