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HP 6210 Users Guide - Page 144

Operational troubleshooting, Paper troubleshooting - paper jam error

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converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. ● You should also check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet. Operational troubleshooting This section contains information on: paper, print cartridge, and fax troubleshooting. The troubleshooting section in the HP Image Zone Help contains more complete troubleshooting tips for some of the most common issues associated with your HP allin-one. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 6200 series Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. Paper has jammed the HP all-in-one Solution 1 Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP all-in-one. Troubleshooting information User Guide 141

Section	Page
Contents	4
HP all-in-one overview	8
The HP all-in-one at a glance	8
Control panel features	9
Menu Overview	10
Copy Menu	10
Scan To menu	11
Fax Menu	11
Setup Menu	11
Use the HP Image Zone to do more with your HP all-in-one	12
Access the HP Image Zone software (Windows)	12
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	13
Open the HP Image Zone window	14
Display the HP Image Zone Dock menu	15
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	15
Find more information	18
Connection information	20
Supported connection types	20
Connect using a USB cable	21
Use Windows printer sharing	21
Use printer sharing (Macintosh OS X)	21
Set up the HP JetDirect 175x	21
Use Webscan	23
Work with photos	24
Transfer photos	24
Transfer photos using a Windows PC	24
Transfer photos using a Macintosh	24
Edit photos	25
Edit photos using a Windows PC	25
Edit photos using a Macintosh	25
Share photos	26
Share photos using a Windows PC	26
Share photos using a Macintosh	26
Print photos	27
Print photos using a Windows PC	27
Print photos using a Macintosh	27
Load originals and load paper	28
Load originals	28
Load an original in the automatic document feeder	28
Load an original on the glass	28
Choose papers for printing and copying	29
Recommended papers	29
Papers to avoid	29
Load paper	30
Load full-size paper	30
Load 10 by 15 cm (4 by 6 inch) photo paper	32
Load postcards or Hagaki cards	33
Load envelopes	33
Load other types of paper	34
Avoid paper jams	35
Use a PictBridge camera	36
To print photos from a PictBridge-compatible camera	36
Use the copy features	38
Set the copy paper size	38
Set the copy paper type	39
Increase copy speed or quality	40
Change default copy settings	40
Make multiple copies of the same original	41
Copy a two-page black-and-white document	41
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	42
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	42
Resize an original to fit onto letter or A4 paper	43
Resize an original using custom settings	44
Copy a legal-size document onto letter paper	44
Copy a faded original	45
Copy a document that has been faxed several times	45
Enhance light areas of your copy	46
Prepare a color iron-on transfer	46
Stop copying	47
Use the scan features	48
Scan to an application	48
Stop scanning	49
Print from your computer	50
Print from a software application	50
Change the print settings	51
Windows users	51
Macintosh users	51
Stop a print job	52
To stop a print job from the HP all-in-one	52
Fax setup	54
Choose the right fax setup for your home or office	55
Select your fax setup case	56
Case A: Separate fax line (no voice calls received)	58
Case B: Set up your HP all-in-one with DSL	59
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line	59
Case D: Fax with a distinctive ring service on the same line	60
Case E: Shared voice/fax line	61
Case F: Shared voice/fax line with voice mail	63
Case G: Fax line shared with PC modem (no voice calls received)	64
Case H: Shared voice/fax line with PC modem	65
Set up your HP all-in-one to a computer with one phone port	65
Set up your HP all-in-one to a computer with two phone ports	67
Case I: Shared voice/fax line with answering machine	68
Case J: Shared voice/fax line with PC modem and answering machine	70
Set up your HP all-in-one to a computer with one phone port	70
Set up your HP all-in-one to a computer with two phone ports	72
Case K: Shared voice/fax line with PC modem and voice mail	74
Set up your HP all-in-one to a computer with one phone port	75
Set up your HP all-in-one to a computer with two phone ports	76
Test your fax setup	77
Use the fax features	80
Set up the HP all-in-one to receive faxes	80
Choose the recommended answer mode for your setup	80
Set the answer mode	82
Send a fax	82
Send a basic fax	82
Enable fax confirmation	83
Send a fax manually from a phone	83
Send a fax using redial	84
Send a fax using speed dials	84
Schedule a fax	84
Cancel a scheduled fax	85
Send a fax from memory	85
Send a fax using monitor dialing	85
Receive a fax	86
Set the number of rings before answering	86
Receive a fax manually	86
Poll to receive a fax	87
Set the date and time	87
Set the fax header	88
Enter text and symbols	88
Enter text using the keypad on the control panel	89
Print reports	89
Generate reports automatically	89
Generate reports manually	90
Set up speed dialing	90
Create speed-dial entries	90
Create group speed-dial entries	91
Update speed-dial entries	91
Delete speed-dial entries	92
Change the fax resolution and lighter/darker settings	92
Change the fax resolution	92
Change the lighter/darker setting	93
Set new default settings	93
Set fax options	93
Set the paper size for received faxes	93
Set tone or pulse dialing	94
Adjust the volume	94
Forward faxes to another number	94
Cancel fax forwarding	95
Change the answer ring pattern (distinctive ringing)	95
Redial a busy or unanswered number automatically	95
Set automatic reduction for incoming faxes	96
Set backup fax reception	96
Use error correction mode	97
Set the fax speed	97
Reprint or delete the faxes in memory	98
Fax over the Internet	98
Stop faxing	99
Use HP Instant Share	100
Overview	100
Get started	100
Send images using your HP all-in-one	101
Send images using your computer	102
Send images using the HP Image Zone software (Windows)	102
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	103
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	104
Order supplies	106
Order paper, transparency film, or other media	106
Order print cartridges	106
Order other supplies	106
Maintain your HP all-in-one	108
Clean the HP all-in-one	108
Clean the glass	108
Clean the lid backing	110
Clean the exterior	110
Print a self-test report	111
Work with print cartridges	112
Handle the print cartridges	112
Replace the print cartridges	112
Use a photo print cartridge	115
Use the print cartridge protector	116
Align the print cartridges	117
Clean the print cartridges	118
Clean the print cartridge contacts	118
Clean the area around the ink nozzles	119
Change the device settings	121
Set the scroll speed	121
Set the prompt delay time	121
Restore the factory defaults	121
Troubleshooting information	122
Before you call HP Support	122
View the Readme file	123
Setup troubleshooting	123
Hardware setup troubleshooting	123
Software installation troubleshooting	129
Uninstall and reinstall the software	131
Fax setup troubleshooting	133
The fax test failed	134
Operational troubleshooting	144
Paper troubleshooting	144
Print cartridge troubleshooting	146
HP Image Zone troubleshooting	147
Device update	148
Device update (Windows)	148
Device update (Macintosh)	149
Get HP support	150
Get support and other information from the Internet	150
HP customer support	150
Access your serial number and service ID	150
Call in North America during warranty	151
Call elsewhere in the world	151
Call in Australia post-warranty	153
Call HP Korea customer support	154
Call HP Japan customer support	154
HP Quick Exchange Service (Japan)	155
Prepare your HP all-in-one for shipment	155
Warranty information	158
Duration of limited warranty	158
Warranty service	158
Warranty upgrades	158
Returning your HP all-in-one for service	158
Hewlett-Packard limited global warranty statement	159
Extent of limited warranty	159
Limitations of warranty	159
Limitations of liability	159
Local law	160
Limited warranty information for EU countries/regions	160
Technical information	162
System requirements	162
Paper specifications	162
Paper-tray capacities	162
Paper sizes	162
Print margin specifications	163
Print specifications	163
Copy specifications	164
Fax specifications	164
Scan specifications	165
Physical specifications	165
Power specifications	165
Environmental specifications	165
Additional specifications	165
Environmental product stewardship program	165
Protecting the environment	165
Ozone production	165
Energy consumption	166
Paper use	166
Plastics	166
Material safety data sheets	166
Recycling program	166
HP inkjet supplies recycling program	166
Regulatory notices	166
Regulatory model identification number	166
Notice to users of the U.S. telephone network: FCC requirements	167
FCC statement	167
Note à l’attention des utilisateurs du réseau téléphonique Canadien/ notice to users of the Canadian ...	168
Notice to users in the European Economic Area	169
Notice to users of the German telephone network	169
Geräuschemission	169
Notice to users in Japan (VCCI-2)	169
Notice to users in Korea	170
Declaration of conformity	170
Declaration of conformity (European Economic Area)	170
HP Officejet 6200 series all-in-one Declaration of conformity	171