HP 6535b Drives - Windows Vista - Page 22

8 Troubleshooting The following sections describe several common issues and resolutions. The computer does not detect the optical drive If Windows does not detect the optical drive, use the Device Manager to troubleshoot the device and update, uninstall, or roll back the device driver. To check your device and drivers in Device Manager, follow these steps: 1. Remove any discs from the optical drive. 2. Select Start > Control Panel > System and Maintenance > Device Manager. If prompted by User Account Control, click Continue. 3. In the Device Manager window, click the plus sign (+) next to Disc Drives or DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. 4. Right-click the optical device to perform the following tasks: ● Update the driver. ● Uninstall the device. ● Scan for hardware changes. Windows scans your system for installed hardware and installs any required default drivers. ● Click Properties to see if the device is working properly. ◦ Click Troubleshoot to fix problems. ◦ Click the Driver tab to update, roll back, disable, or uninstall drivers for this device. A new device driver is needed Obtaining Microsoft device drivers Your computer is set to automatically check for and install updates for the most recent Windows operating system and other Microsoft products. Obtaining HP device drivers Follow these steps to obtain HP device drivers: 1. Select Start > All Programs > HP > HP Update. 2. On the HP Welcome screen, click Settings and select a time when the utility should check for software updates on the Web. 3. Click Next to immediately check for HP software updates. 16 Chapter 8 Troubleshooting ENWW