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An optical disc does not play

UPC - 884420318132

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An optical disc does not play 1. Click Start > Default Programs > Change AutoPlay settings. 2. Confirm that the Use Autoplay for all media and devices check box is selected. 3. Click Save. A CD or DVD should now start automatically when it is inserted into the optical drive. 32 Chapter 10 Troubleshooting

Section	Page
Identifying installed drives	5
Handling drives	6
Using an optical drive (select models only)	7
Identifying the installed optical drive	7
Using optical discs (CDs, DVDs, and BDs)	8
Selecting the right disc (CDs, DVDs, and BDs)	9
CD-R discs	9
CD-RW discs	9
DVD±R discs	9
DVD±RW discs	9
LightScribe DVD+R discs	9
Blu-ray Discs (BD)	10
Playing a CD, DVD, or BD	11
Configuring AutoPlay	12
Observing the copyright warning	13
Copying a CD, DVD, or BD	14
Creating or “burning” a CD, DVD, or BD	15
Removing a CD, DVD, or BD	16
When the disc tray opens	16
When the disc tray does not open	16
Preventing playback disruptions	18
Changing DVD region settings	19
Using external drives	20
Using HP 3D DriveGuard	21
Identifying HP 3D DriveGuard status	22
Using HP 3D DriveGuard software	23
RAID support	24
Improving hard drive performance	25
Using Disk Defragmenter	25
Using Disk Cleanup	25
Replacing a hard drive	26
Replacing a drive in the upgrade bay	29
Replacing a hard drive	29
Replacing an optical drive	32
Troubleshooting	34
The computer does not detect the optical drive	34
A new device driver is needed	35
Obtaining Microsoft device drivers	35
Obtaining HP device drivers	35
An optical disc does not play	36
The process of burning a disc does not begin, or it stops before completion	37
A DVD playing in Windows Media Player produces no sound or display	37